TopCar Reviews 1,643

Car hire was going smooth, car was not dirty or smelly. Easy early morning return. Just as we expected!

No problems with car, it was clean and in perfect condition. When we returned home we were charged £70 for exchange rate and fees when the deposit of 1200 Euros was returned to our Credit Card. It was not put on hold like other companies. So as well as the Hire Car cost this was another expense we did not expect. Very expensive car hire!! Would not hire from this company again.

I am writing this review because I am very disappointed with my experience with TopCar Tenerife.

After returning the rental car, I was supposed to receive back my €200 deposit, but it has still not been refunded. It has now been quite some time, and I have not received any update or explanation.

I have also tried several times to contact the company to clarify the situation, but unfortunately I have not been able to get in touch with anyone or receive a response.

I believe this situation is not acceptable. The deposit should be returned promptly if there are no damages or issues with the vehicle. I hope this matter can be resolved as soon as possible.

Until then, I cannot recommend this company based on my experience.

Accidentally booked Goldcar instead of Topcar for my father (booked Topcar for myself), on booking.com, knowing that Goldcar are scammers. Cost for the car was the same on booking. Topcar asked 50EUR for full insurance with no deposit. Goldcar asked 243EUR + 133EUR fuel deposit. at the desk, they basically blackmailed us to buy the full insurance. said that even the minor 0.5mm paint scratch will cost 500EUR+, giving some sort of brochure stating that. They also tried the usual tactics saying that all of our 5 cards are debit or does not have the name on it, even though one was a credit card, and that we won't get the car if we won't buy the extra insurance, which costs 2x the car price. Topcar gave us shining and clean VW Golf 8, Goldcar gave old and bruised VW Taigo. Avoid Goldcar at all costs! Topcar is the way to go.

Warning! Overcharged and charged for pre-existing damage.
​I was charged 1200€ for a small scratch, even though I signed a damage report for 220€. This is a clear overcharge and breach of contract. Furthermore, I have timestamped photo evidence proving the damage was already there at pick-up. Customer service (Heidi) refused to help and ignored the fact that my phone was on a different time zone (GMT+2 vs GMT+0), claiming the photos were taken too late.
​Unprofessional and dishonest. I have initiated a chargeback through my bank. Avoid this company!

Do not book. Hired from Tenerife, pick up desk is right next to Cicar, where the queue moved swiftly along. I read several placards as I proceeded forward at a glacial pace, suggesting I speed things up by checking in online, I wondered what would actually be quicker, as everyone in the long queue seemingly had checked in already. If you don’t take their insurance you’ll be punished with a 1200 euro credit card charge. They don’t refund it until they choose to, which may be several weeks. They don’t acknowledge receipt of an undamaged vehicle, so you might get your 1200 back, or you might not…

DONT BOOK HERE! If you do not take their insurance they will charge 1200 euro on your card (not a hold but an actual charge). I'm still to get my money back. Pickup took over an hour and a contract was not provided. Their emergency assistance number was not reachable for a full day.

"Review of TopCar
Review of TopCar – Fuerteventura Airport

This experience was so substandard that it feels more like a public service announcement than a review.

We arrived at Fuerteventura Airport and waited two hours in a queue just to reach the check-in desk. When we finally got there, we were told we had to take an additional £49 insurance, which felt far from optional.

The check-in process itself then took another 30 minutes, largely due to the company being clearly and severely understaffed. By the time we were handed the keys, we were told to head to the pickup area where the car was supposedly ready.

After approximately 2.5 hours at the airport, we reached the pickup area — only to be told the car wasn’t ready at all and was still in the cleaning bay. When I asked how long it would take, I was told they had no idea — it could be 10 minutes or an hour.

I expressed my frustration at this point, having already spent hours waiting. The staff member’s response was shocking: he told me to leave a bad review because his boss “doesn’t care and is drinking cocktails in Miami.”

Around 45 minutes later, the car finally arrived — but only after I reminded them that we were still waiting, as they had seemingly forgotten about us.

When we got into the vehicle, the fuel gauge showed zero miles remaining, which immediately put us in a panic trying to locate a petrol station. To make matters worse, we were given no information whatsoever about how or where to return the car at the end of the hire period — we had to search online ourselves.

I have given one star purely because zero isn’t an option.

I would strongly advise others to avoid TopCar"

This was some else post but our experience was the same. Canel if you have booked with them. I have just cancelled another car we had booked with them based on the reviews.

They do not have enough staff and NEVER again will I use them Please cancel otherwise you will be sorry.

Our car was OK but it was old and badly in need of a service but they do not care

I got my money back but lost on the exchange rates as they charge it no hold. They are a wholly disreputable company

I sooo regret not readings reviews before booking with these scammers.
First: waited for nearly 2 hours! at fuerteventura airport when all documents were filled and paid at the time of booking.
Second: we could not find the car as it was nowhere near where they told us. Staff had to find it.
Third: as soon engine was started oíl sign came on. Asked staff and answer was " oíl has been change within the right time frame, it will be fine"..even when I argued back that it could be a leak?
Fourth: next morning checked manually oíl level; oíl level undetectable. After several calls , were told to wait where we were, and a replacement car would be sent.
Over 3 hours! later, and numerous calls replacement car arrived. No apology at any stage when one day of our hol out of six was completely ruined, with a problem already detected at the time of collection.
Fith: replacement car had bold tyres, absolutely ilegal to be on the road.
Sixth: i was unexpectely CHARGED - not retain-900 euros deposit (uk credit card) which it took 8 days to be refunded , only to found out that 60 pounds were robbed on the conversions/transactions/whatever rubbish they are trying to convince me with, that I signed for knowing in advance.
Customer service is appauling.
Been renting cars for nearly 30 years and never have had such a disgraceful experience till now. Ruined my holiday.

The car we hire actually ran quite well, but we did take photos of the bashes and scrapes on the vehicle before driving it away. However, our week holiday was blighted by rain and that's when I noticed that the two front tyres were bald.

The hire car part was fine although the car hadn’t been cleaned. It’s the financial part that puts me off using them again. They insist on taking a credit card deposit of 900 euros which is actually normal but what sets them apart is rather than just putting a hold on the account they take the money. It’s takes them seconds to take but weeks to return and I’ve not had mine back yet. Worse than that they insist on a credit card rather than debit card so by the time the interest is added and the conversion for taking and refunding the cost is actually about £75 more than expected. There is no reason they can’t put a hold on other than it’s more profitable for them not to. I won’t be using again.

Queued for ages (approx 2 hours) then unable to collect car as < than 3 years driving experience which was not clearly stated on booking.com. Really bad experience.

Do not use! Extremely long wait of 3 hours at Fuerteventura airport.
One person at the desk taking 15 minutes to deal with each customer, even though most (myself included) had filled in the pre booking form with all relevant details.
Part way through the wait, the clerk left the desk to go to the shop, walking slowly back on their phone!
Once at the desk they did not have the car I had booked, trying to say they were giving me a free upgrade, which was not the case!
Once I left the airport desk to go to top office I was then advised my car wasn’t ready, even though it was 3 hours after we should have picked up the car! We then waited a further 20 minutes.
Almost 4 hours after joining the queue we finally left for our destination, with one very distressed and bored baby !
Will never ever use again or recommend to anyone.

Review of TopCar – Fuerteventura Airport

This experience was so substandard that it feels more like a public service announcement than a review.

We arrived at Fuerteventura Airport and waited two hours in a queue just to reach the check-in desk. When we finally got there, we were told we had to take an additional £49 insurance, which felt far from optional.

The check-in process itself then took another 30 minutes, largely due to the company being clearly and severely understaffed. By the time we were handed the keys, we were told to head to the pickup area where the car was supposedly ready.

After approximately 2.5 hours at the airport, we reached the pickup area — only to be told the car wasn’t ready at all and was still in the cleaning bay. When I asked how long it would take, I was told they had no idea — it could be 10 minutes or an hour.

I expressed my frustration at this point, having already spent hours waiting. The staff member’s response was shocking: he told me to leave a bad review because his boss “doesn’t care and is drinking cocktails in Miami.”

Around 45 minutes later, the car finally arrived — but only after I reminded them that we were still waiting, as they had seemingly forgotten about us.

When we got into the vehicle, the fuel gauge showed zero miles remaining, which immediately put us in a panic trying to locate a petrol station. To make matters worse, we were given no information whatsoever about how or where to return the car at the end of the hire period — we had to search online ourselves.

I have given one star purely because zero isn’t an option.

I would strongly advise others to avoid TopCar.

The car was grand. However the €200 deposit for the key return was never deposited back into my account. There was no event or problem with the car. Just they don't bother returning the deposit. At the time they said you are fully insured and no problem with anything, all good. Now I get home and they just never return the €200 and no way of contacting them. Rip off!!! Beware

Tenerife. Pick up at the counter was slow and a bit confusing. The staff seemed very tired. We paid 900 euro up front as a security, this money was supposed to be paid back a week after we returned the car. A week to refund is a long time. The car was fine. Drop off fine. But our 900 euros wouldnt leave Topcars account. We didnt get our money untill two weeks after the return of the car.

Terrible service! Terrible staff! You book a baby seat, but you have to install for yourself! And even if it isn’t safe… the staff tell you that this is the service! They just make fun of you, even if the babe seat move all around the vehicle: and on the qebsite is wroten: you take care of the security of the youngest one most of all! You have just to controll that the babe seat is correctly installed. That’s so far away from the truth! Thay just want your money, and the staff does not help you! Most of all they make fun of you!! Never again in my life

Shockingly bad customer service. Do not hire a vehicle from these clowns. I was lucky that I was number 3 in the check in queue but it still took over 30 minutes to get to me. When I left there were at least 8 or 9 behind me so god knows how long it took for them to be dealt with. Collecting the car was no better - it took a further 45 minutes to get the keys. The staff at check in and collection were rude, dismissive and unprofessional. Dropping the car off at the end of my holiday was much the same so neither experience could be put down to a "bad day". I've not yet had my credit card statement but reading all the other comments on here regarding how they treat and account for "deposits" worries me. Avoid this company at all costs.

We had an hours wait to get checked in. They had 3 people working but the process just seemed to take an age with each client. The staff at the desk were helpful enough, but the 1st issue arrived within minutes. Apparently they didnt have the car we had booked and would be offered an alternative. Except that the car they were offering wasnt ready and needed to be cleaned. Was told 15 minutes. Which didnt seem to bad, but if only this was the case. 1.5 hour later and the car was apparently ready. Not sure who cleaned it but think they drove it through a flock of birds and off road before handing it to us.

2nd scam is they make you sign a contract without even seeing it. They just make you sign the agreement. 3rd scam, they physically charge your card €1200 and then when anyone complains put up a link to their website as some sort of justification. Every other company (car rental, hotels etc) can just put a block on the card for the amount but dont actually charge it. Not these guys, they physically charge you and then benefit from the interest they earn on your money. 4th scam is they then dont even refund your deposit or at least claim that it is your own bank that is taking the time. Which is absolute rubbish as most accounts these days you can not only see pending payments, you can also see pending refunds. When you return the car they just say it will be automatically returned, yet quick read here shows that is not the case. There is no communication from them and they dont answer emails etc.

5th scam is part of signing the contract in that you have no idea about the condition of the car. When you query it they simply reply, take photos. But then when you return the car the staff behind those counters cant be bothered to even come and look. You can show them the photos or video but they simply dont care. The lady who took our keys just said ill let them know about the photos. You get no confirmation email that the deposit is returned or even if there are issues. You just have to hope you get your money back. Ill be raising it with my bank that these guys are scam artists.

Car hire part was fine.
What upsets me is that they can take a €900 deposit in seconds, but their business process takes “up to 15 working days” to refund that deposit.
They expend more energy in defending that 15 days than doing anything to improve the process or reduce that time. Shocking attitude to customer service. Would not use again and will actively warn others against using them.