TopQuote Reviews 

516
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

As my life insurance policy was nearing it’s end date, I decided to take out a new one. Top Quote dealt with everything from start to finish and communication was excellent. Plus, the price I’m paying... See more

Company replied

Rated 5 out of 5 stars

Although dealing with any insurance policy is very time consuming it was done by very polite and informative guys at a time that was convenient for me. Everything has been clear and informative. Than... See more

Company replied

Rated 5 out of 5 stars

Top Quote for the past few years have supported a local Manchester/Salford children's charity. As CEO of Wood Street Mission, I would like to thank everyone involved for their continued support of ou... See more

Company replied

Rated 5 out of 5 stars

Tan was super helpful and explained thing in a way I could understand. He was very patient with me especially as I didn’t always understand some concepts. He was also personable and charming to speak... See more

Company replied

Company details

  1. Life Insurance Agency

Written by the company

TopQuote is a multi-award-winning leading UK insurance broker that provides thousands of people with tailor-made Legal & General policies.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

516 reviews

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4.3

All reviews

(516)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

They harass customers and question…

They harass customers and question reasons why when you say it isn't a convenient time to speak. I must have had over 50 calls from them over the past 3 months, sometimes calling 5 times in 1 day! I have already confirmed there are no changes required to my policy yet I continue to be hounded as I haven't agreed (and won't be agreeing) to change my policy. They call from a different number each time to try and catch people out. Awful company with pushy selling techniques. Avoid!!!

August 13, 2024
Unprompted review
TopQuote logo

Reply from TopQuote

Dear Kelly,

We are sorry to hear that you are unhappy with TopQuote trying to contact you in relation to your Legal & General policy. Legal & General wrote to you to make you aware that TopQuote would be taking over the servicing of your existing cover. This is due to the fact that the original company who set up your policy no longer has a working/business relationship with Legal & General. Please refer to www.top-quote.co.uk/reconnect/ should you wish to find out more.

The main reason for TopQuote contacting clients is to ensure that all of your personal/contact details are up to date, as this would be very important in the event of a claim. We then periodically get in touch to check if there have been any changes in your circumstances as we would like to make sure that you are aware of the up-to-date options that are available to you, providing you with the ability to make an informed choice for your future. The alternative would be leaving you to pay a direct debit for a policy that may no longer be relevant to your life/ commitments.

We have since removed your details so you should receive no further contact.

Kind regards,

TopQuote

Rated 5 out of 5 stars

A new life policy

Everyone was helpful but there is so much jargon. 5 minutes on a phone is enough for me 😁 a repeat of the same questions is a bit much but I sopose that's security

August 12, 2024
Unprompted review
TopQuote logo

Reply from TopQuote

Thank you Angela for taking the time to leave your review!

Rated 1 out of 5 stars

They bombard me with nuisance calls

They bombard me with nuisance calls. It is always a recorded message so you can't talk to them when you do pick up.

August 5, 2024
Unprompted review
TopQuote logo

Reply from TopQuote

Dear Janet,

We are sorry to hear that you are unhappy with TopQuote trying to contact you in relation to your Legal & General policy. Legal & General wrote to you to make you aware that TopQuote would be taking over the servicing of your existing cover. This is due to the fact that the original company who set up your policy no longer has a working/business relationship with Legal & General. Please refer to www.top-quote.co.uk/reconnect/ should you wish to find out more.

The main reason for TopQuote contacting clients is to ensure that all of your personal/contact details are up to date, as this would be very important in the event of a claim. We then periodically get in touch to check if there have been any changes in your circumstances as we would like to make sure that you are aware of the up-to-date options that are available to you, providing you with the ability to make an informed choice for your future. The alternative would be leaving you to pay a direct debit for a policy that may no longer be relevant to your life/ commitments.

If you wish for no further contact we are able to remove your details.

Kind regards,

TopQuote

Rated 1 out of 5 stars

The keep calling me

The keep calling me, I've blocked them on my phone now but I see 15 x a month there is a blocked call from them.

When I did talked them and explained I not going with them due to being overly pushy, and the constant price changing they do each time they called. The don't deal with emails, I asked tons of times send me the quote in an email (for life insurance which I started Legal and General), they would not send it over email had to be a phone call and acceptance over the phone with card details.... Hello this is age of dodgy phone calls and not the way to do business now. I don't do card details over the phone now only via authentic websites via my card online services; if business can't do it then I won't do business with them.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support …

Maisie Supported me through the process to understand and ensure what I had initially completed was correct and where to sign she was very patient and talked me through the document

July 9, 2024
Unprompted review
Rated 4 out of 5 stars

Simple and reasonable

All done over the phone. Quote given was really reasonable. I checked a comparison site and they were on a par with the other quotes. Hamza and Millie were really clear when going through our options and breaking down everything.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Clear and informative

The customer advisors were friendly and informative and were very clear when providing any explanations.

May 20, 2024
Unprompted review
TopQuote logo

Reply from TopQuote

Thanks Melanie for leaving such a great review!

Rated 5 out of 5 stars

Good service

Advisors were very helpful and made the process simple and easy to complete.

May 17, 2024
Unprompted review
TopQuote logo

Reply from TopQuote

Thank you Frazer for a great review!

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