The game library is seriously outdated. I was looking for new releases from NetEnt or Pragmatic Play, but they mostly have older games from smaller providers I don't recognize.
Company replied
Top 10 Casinos In Ireland
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I found the process of withdrawing my winnings super straightforward. Just a few clicks and I had my cash without any hassle, even though it took a little longer than I expected. Overall, I'm pretty p... See more
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I've now sent my driver's license, a bank statement, and a selfie holding my ID. Now they're asking for a screenshot of my bank card. It feels invasive and never-ending.
Company replied
The "instant play" browser version constantly logs me out due to "inactivity" if I stop spinning for more than 60 seconds.
Company replied
Company details
Written by the company
Top10CasinosInIreland is Ireland’s trusted guide to online casinos and betting offers. We’re a leading affiliate site dedicated to helping players find the best promotions, bonuses, and gaming experiences available. Our team carefully researches and reviews casino brands to ensure we only recommend safe, reliable, and top-quality operators. Transparency is at the heart of what we do — we never promote a site we wouldn’t use ourselves. Whether you’re looking for the latest welcome bonuses, free spins, or exclusive deals, we make it easy to compare offers and choose the right option for you. ⚡ Why choose us? Independent, honest recommendations Only the best licensed and secure casinos Regularly updated offers and promotions Clear comparisons so you can play smarter At Top10CasinosInIreland, our goal is simple: to connect players with the best online casino deals in Ireland, every time.
Contact info
Ireland
- top10casinosinireland.co.uk
You should know
The site looks ancient and runs even…
The site looks ancient and runs even worse. Buttons don't click, pages take forever to load. It's a mess.
September 11, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Georgia,
Thank you for sharing your feedback. I’m very sorry to hear about the issues you experienced with our site’s design and performance. That’s not the impression we want to give, and I completely understand how frustrating it must have been to navigate pages that were slow or unresponsive.
We’re currently working on improving both the speed and usability of our platform, and feedback like yours helps us focus on the areas that matter most to players. I’ll make sure your comments are passed along to our development team.
If you’d like to share any further details (such as the device or browser you were using), it would help us in addressing the problem more effectively. You can reach us directly at [support email/contact link].
Kind regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
I received a promotional SMS offer
I received a promotional SMS offer, but the code inside it was invalid. Support said the offer had "expired," but they sent the text that morning.
July 15, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Augustin,
Thank you for taking the time to let us know about this experience. I’m very sorry to hear that you received a promotional SMS with a code that turned out to be invalid—that’s understandably frustrating, especially when the message was only sent that morning.
While some promotions do have strict validity windows, the timing in your case certainly doesn’t sound right. I’ve already flagged this with our marketing and support teams so we can investigate what went wrong and ensure players aren’t put in this position again.
If you could kindly share the SMS details with our support team at [support email/contact link], we’d be happy to review your account and work on a fair resolution for you.
Best regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
I've now sent my driver's license
I've now sent my driver's license, a bank statement, and a selfie holding my ID. Now they're asking for a screenshot of my bank card. It feels invasive and never-ending.
July 15, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Betty,
Thank you for sharing your feedback. I completely understand how frustrating and invasive the verification process can feel, and I’m very sorry for the inconvenience this has caused. We require these documents to comply with regulatory standards and to ensure the security of your account and funds.
I’d recommend reaching out directly to our support team—they can review your case and guide you through the remaining steps as smoothly as possible. Your feedback is important, and we’re always looking for ways to make the process as straightforward and secure as we can.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
The "instant play" browser version…
The "instant play" browser version constantly logs me out due to "inactivity" if I stop spinning for more than 60 seconds.
July 23, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Tilla,
Thank you for sharing your feedback. I completely understand how frustrating it can be to be logged out frequently, especially when you’re in the middle of gameplay. I’m very sorry for the inconvenience this has caused.
Our team is always looking to improve the user experience, and your feedback will be shared with our developers to see how we can make the “instant play” browser version more seamless. In the meantime, I’d recommend reaching out to our support team so they can provide guidance and help reduce interruptions while playing.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
The game library is seriously outdated
The game library is seriously outdated. I was looking for new releases from NetEnt or Pragmatic Play, but they mostly have older games from smaller providers I don't recognize.
July 11, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Sofie,
Thank you for sharing your feedback. I completely understand your disappointment regarding the game library and the desire for newer releases from providers like NetEnt or Pragmatic Play. We’re always looking to expand and update our collection, and feedback like yours helps us prioritize which titles to add in the future.
I’d encourage you to keep an eye on our updates, as we regularly add new games and providers to enhance the variety for our players. Your input is invaluable in helping us improve the platform and provide a more exciting experience.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
Customer support's only strategy is to…
Customer support's only strategy is to send you the same canned response over and over until you get frustrated and give up.
September 10, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Minh,
Thank you for sharing your feedback. I’m very sorry to hear about your frustrating experience with our support team. Providing helpful and personalized assistance is extremely important to us, and it’s clear we didn’t meet that standard in your case.
I’d like to personally ensure your concerns are addressed. Please reach out directly to our support team, and I’ll make sure a dedicated representative works with you to resolve your issue promptly. Your feedback is invaluable as we continue improving our customer service experience.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
Useless live chat
The live chat disconnects after two minutes if you don't type fast enough. How are you meant to explain a problem that quickly?
August 1, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Kathleen,
Thank you for sharing your feedback. I completely understand how frustrating it must be to have the live chat disconnect so quickly, especially when trying to explain an issue. I’m very sorry for the inconvenience this has caused.
Your feedback is invaluable, and I’ll be sharing it with our team to explore ways to improve the chat experience and make it more user-friendly. In the meantime, please don’t hesitate to reach out to our support team via email or contact form—they’ll ensure your concerns are addressed thoroughly without time pressure.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
The wagering requirements are a joke
The wagering requirements are a joke. You'd need a miracle to actually turn bonus money into something you can withdraw.
August 1, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
"Your name is Isabelle and you are Head of Customer Satisfaction at Top 10 Casinos Ireland. The below was a review left on our company Trustpilot page. Write a response to this review as Isabelle, the Head of Customer Satisfaction at Top 10 Casinos Ireland.
1*
The wagering requirements are a joke. You'd need a miracle to actually turn bonus money into something you can withdraw.
by Maria Evans
The game selection is so poor
The game selection is so poor. I'd honestly rather play solitaire on my phone than bother with their rubbish slots.
July 5, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Isla,
Thank you for sharing your feedback. I’m very sorry to hear that you’ve been disappointed with our game selection. We’re constantly working to expand and update our library to include more variety and exciting new titles, and feedback like yours helps us prioritize what to add next.
I’d encourage you to check back regularly, as we frequently introduce new games to enhance the experience for all players. Your input is invaluable in helping us improve the platform.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
Pointless cashback
Their "weekly cashback" is a joke. It's 1% of your losses. Wow, a whole fiver back after losing a hundred. Thanks for nothing.
July 16, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Diane,
Thank you for sharing your feedback. I completely understand your frustration with the weekly cashback, and I’m sorry it didn’t meet your expectations. While our cashback program is intended as a small token of appreciation, I understand how it may feel minimal at times.
Your feedback is very valuable, and I’ll share it with our team as we look for ways to make our promotions and rewards more meaningful for our players.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
The website is unbelievably slow
The website is unbelievably slow. I actually thought my broadband was down, but it's just their rubbish servers.
June 6, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Janet,
Thank you for sharing your feedback. I completely understand how frustrating it must be to experience slow website performance, and I’m very sorry for the inconvenience this has caused.
Our team is continuously working to optimize server performance and improve site speed, and your feedback will be shared with our developers to help prioritize improvements. In the meantime, if you experience ongoing issues, please reach out to our support team so we can assist you directly.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
This site is a joke
This site is a joke. They claim to be independent but every single "review" is just a glowing recommendation. They never mention the real problems like withdrawal delays or dodgy terms and conditions. It's obvious they just care about their commission. Found way better info on actual player forums.
August 4, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Sarah,
Thank you for sharing your feedback. I completely understand your concerns, and I’m very sorry that your experience has left you feeling this way. Transparency and fairness are extremely important to us, and we take all feedback seriously to ensure players have accurate information and a positive experience.
If you’ve experienced any issues with withdrawals or unclear terms, I’d encourage you to contact our support team directly so we can address them promptly and provide clarity. Your feedback is invaluable as we continue to improve our communication and services for all players.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
Signed up for a casino based on their…
Signed up for a casino based on their promo code. The bonus sounded great on their page, but the actual terms on the casino site were impossible to meet.
July 4, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Kenneth,
Thank you for sharing your feedback. I completely understand your frustration regarding the bonus terms, and I’m very sorry that the promotion didn’t meet your expectations. We strive to make our bonus terms clear and transparent, and I regret that this wasn’t reflected in your experience.
I’d encourage you to reach out directly to our support team so we can clarify the bonus conditions and assist you further. Your feedback is invaluable as we work to ensure our promotions are fair and easy to understand for all players.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
Not updated and out of touch
July 3, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Anna,
Thank you for sharing your feedback. I’m sorry to hear that you feel the platform is not up to date and out of touch. We’re constantly working to improve our games, features, and overall user experience, and feedback like yours helps us understand where we can do better.
If you have specific suggestions or areas you feel need improvement, I’d love for you to share them with our support team. Your input is invaluable in helping us enhance the platform for all players.
Warm regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
Their number one pick scammed me
August 1, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Heather,
I’m very sorry to hear about your experience and understand how upsetting this must be. At Top 10 Casinos Ireland, we carefully review and recommend only trusted casinos, but we take all feedback seriously. I’d like to look into your situation in more detail to see what went wrong and offer any guidance or support I can.
Could you please reach out to me directly at [insert contact email] so we can assist you further?
Thank you for bringing this to our attention, and I hope we can help resolve this.
Best regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
Unrealistic $2000 Weekly Withdrawal Limit!
A $2000 weekly withdrawal limit is a joke. If you win a life-changing amount, you'll be retired by the time you get it all.
September 7, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Yusuf,
Thank you for sharing your feedback. I completely understand how frustrating withdrawal limits can feel, especially when you’ve had a big win. These limits are set by the casinos themselves to ensure responsible gaming and regulatory compliance, but I know it can be disappointing for players hoping for faster access to their winnings.
We really value your input, and I’ll make sure it’s passed along to the team to help us improve how we communicate these limits to our users. If you’d like, I can also provide some trusted casinos that offer higher withdrawal limits.
Thank you again for your review, and I hope we can help make your future gaming experiences smoother.
Best regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
I posted a comment warning people about…
I posted a comment warning people about a casino they recommended because it took me 4 weeks to get paid. The comment was never approved. They only publish positive stuff to keep their affiliate deals. They're not on the player's side at all. A completely dishonest operation.
July 3, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Kim,
I’m really sorry to hear about your experience and understand why you feel this way. At Top 10 Casinos Ireland, we aim to provide honest and balanced reviews to help players make informed decisions, and we take feedback like yours very seriously.
All user comments go through a moderation process to ensure accuracy and compliance with guidelines, but I understand how frustrating it can feel if your experience wasn’t reflected. I’d like to review your case personally and ensure your voice is heard. Could you please reach out to me directly at [insert contact email]?
Thank you for bringing this to our attention. We truly value player feedback and are committed to transparency.
Best regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
I used this site to find a "top rated"…
I used this site to find a "top rated" casino. Deposited, played, and when I finally won a bit, my account was locked. The support was useless. I went back to complain on this Top10Casinos site and my comment was deleted. They're not a guide, they're just promoting whoever pays them the most. Don't trust their reviews.
July 25, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Marcelino,
I’m very sorry to hear about your experience and completely understand how frustrating this must be. At Top 10 Casinos Ireland, we carefully vet and recommend casinos based on trust and reliability, but ultimately, the operations of each casino—including account issues—are managed by the casinos themselves, not our site.
Regarding your comment, all submissions go through moderation to ensure accuracy and compliance with our guidelines. I understand it can feel unfair if your feedback wasn’t published, and I’d like to review this personally to see what happened. Please reach out to me directly at [insert contact email] so we can address your concerns.
Thank you for bringing this to our attention—we take player feedback seriously and aim to maintain transparency and trust.
Best regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
Hit a jackpot but they only paid 10%…
Hit a jackpot but they only paid 10% citing "max bonus win."
July 25, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Hugo,
Thank you for your review. I’m very sorry to hear about your disappointment regarding the “max bonus win” rule. What you’ve described is a standard condition many casinos apply to bonus play, where winnings are capped to a set percentage. However, we completely understand how frustrating it can feel to hit a big jackpot and not receive the full payout you expected.
At Top 10 Casinos Ireland, our role is to clearly explain these terms in our reviews so players know what to expect before playing. Your feedback highlights how important transparency is, and we’ll make sure we continue to emphasize bonus terms and conditions more clearly.
We truly value you sharing this experience—it helps us improve the guidance we provide to our community.
Kind regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
I don’t like English casinos at all
I don’t like English casinos at all, and there are many reasons why I feel this way. First of all, the atmosphere in such casinos often feels artificial and unfriendly to me. They seem more focused on taking people’s money than offering real entertainment. The flashing lights, loud sounds, and constant pressure to gamble make me uncomfortable. Another reason is that I find the style of English casinos too strict and cold compared to other places. They lack warmth, and I don’t enjoy spending time in that environment. Overall, I simply don’t enjoy English casinos and prefer to avoid them completely.
August 29, 2025
Unprompted review
Reply from Top 10 Casinos In Ireland
Hi Abas,
Thank you for sharing your honest thoughts with us. We completely understand that everyone has different preferences when it comes to casinos and entertainment experiences. While many players enjoy the lively atmosphere, we also know it may not be for everyone, and we truly respect your perspective.
At Top 10 Casinos Ireland, our goal is to provide balanced, informative reviews so players can choose the gaming environments that suit their style and comfort best. Your feedback helps us ensure we continue to highlight a variety of options to match different player preferences.
We appreciate you taking the time to share your experience and wish you the very best in finding casinos that feel right for you.
Kind regards,
Isabelle
Head of Customer Satisfaction
Top 10 Casinos Ireland
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