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Top Auto Balear Reviews 487

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly and professional staff who make the rental process smooth and efficient. Many appreciate the convenient pick-up and drop-off locations, including options in Palma downtown and at the airport, which are often described as quick and hassle-free. People also frequently mention the great value and low prices, often finding them to be the cheapest compared to other rental companies, with no hidden fees. The cars are generally described as clean, new, and in great condition, often matching the agreed-upon model. However, some customers also noted issues with specific vehicles, such as a slight difficulty with the gas pedal or a tire leak. A few other people also felt that the car provided was too small for their needs, despite prior communication about their requirements.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and reliability.... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as friendly, helpful,... See more

Location

Customers had positive experiences with location, highlighting the convenience of picking up and dropping off... See more

Price

People report positive experiences with price, finding them fair, reasonable, and competitive compared to... See more

Product

Clients share positive opinions on product, with many reviewers describing the cars as good, great, clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went perfect. Top Auto Balear offers the possibility to rent a car in Palma downtown which is advantageous vs most rent-a-car firms that offer only the possibility to pick the car up at the... See more

Rated 5 out of 5 stars

The experience was fantastic - everything worked smoothly. No surprises. - Very nice staff, good communication via email and Whatsapp. - Clean and new car with low mileage. - Car model as agre... See more

Rated 5 out of 5 stars

Fantastic experience dealing with this car rental company. Rented for 1 week. Super value, excellent communication and very friendly staff. Car as booked, quick and easy collection and we were away to... See more

Rated 5 out of 5 stars

The best rental company we’ve used in Mallorca. We got a great price and picking up and dropping off the car was really quick and simple - no taking buses to industrial estates in the middle of nowher... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

About Top Auto Balear

Written by the company

⭐️We want you to rent a car with us, but most of all, we want to be a part of your holidays!

❤️We will do our best to make your experience of picking up and dropping off the car as easy and enjoyable as possible! At the airport? No problem. Would you rather leave it somewhere else? We fix it!

🏝We are not a multinational, we are travelers and we know what is most important: experience.

👍Unlimited mileage Full / full fuel tank All risk insurance with or without excess. No surprises, includes glass and tires, payment on destination and free cancellation, free additional driver...


Contact info

4.8

Excellent

TrustScore 5 out of 5

487 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Correct and fast

The renting procedure was fast and correct. The car had a slight difficulty with the gas pedal but overall was a good experience.

July 7, 2025
Rated 5 out of 5 stars

Friendly and highly professional

Friendly and highly professional, all the way from booking, to pick up and returning. Very convenient with a dedicated WhatsApp group for all communication regarding the rental or question. I highly recommend this rental service!

July 9, 2025
Rated 5 out of 5 stars

Everything was great from the first…

Everything was great from the first communication. The car pick-up was completely clear and concise, without any discrepancies. The company's approach was fair, friendly and relaxed. I can definitely recommend it. If we return in the future, we will definitely use their services.

May 19, 2025
Rated 5 out of 5 stars

Great overall experience

Great overall experience! Our flight was late in the night, thanks to the WhatsApp chat we had, we were able to meet with a great guy who handed us the keys at 1:30 in the morning. Took some pictures of the vehicle, they sent us all the pictures with the preexisting damages, full tank, great car, hybrid Panda, not so much gas consumed. At the end of our trip, we left it at the parking in the airport, took a picture to show them and left, within minutes they confirmed us that everything was all right, smooth and fast 👍🏻

July 3, 2025
Rated 5 out of 5 stars

Very good car and service

Very good and clean car. Exact the modell which was ordered. Easy and quick pick-up and drop-off at palma airport parking #5. Video instructions to find meeting point coming from arrival or driving the car back to parking side. Thanks a lot.

June 25, 2025
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Reply from Top Auto Balear

Many thanks for your kind review, hope to see you back in the future.

Rated 5 out of 5 stars

Easy and good

Super easy for comunication, fair prices, car in great condition, easy to pick up and return the car. For sure will rent car again.

June 25, 2025
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Reply from Top Auto Balear

Thanks, happy to hear!

Rated 5 out of 5 stars

Finally a company without harassment

Finally a company without harassment, extra's or unfriendly employees. The staff were super attentive, the proces was easy and transparant and price was low. Also a helpful video for bringing the car back. They know what they do. Thank u again!! Well recommended 🙏

June 20, 2025
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Reply from Top Auto Balear

Thanks, happy to hear!

Rated 5 out of 5 stars

Good job.

Friendly staff delivered the car to the airport. Clean, comfortable, and well-maintained vehicle. Nice price. Excellent experience, I recommend it.

May 28, 2025
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Reply from Top Auto Balear

Nice customers, proud!

Rated 5 out of 5 stars

Good experience

Car was handed over on time. Prices were clear and honest no extra hidden costs. Easy pick up and easy handover of car to the parking.

June 7, 2025
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Reply from Top Auto Balear

Many thanks, happy to have customers like you!

Rated 5 out of 5 stars

Great Job.

Great Job.
Just the child seats were missing in the first place but was fixed in 5 minutes.

May 25, 2025
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Reply from Top Auto Balear

Happy to hear!

Rated 1 out of 5 stars

This is a scam, liar company with cynic mentality manager

This is a scam, liar company without boss who definitely has no heart and no feelings.

We chose this car based on outstanding review score.
We paid for package with “NO excess”. Also I decided to write email to them to be 100% sure I paid for package with 0 EUR excess. They confirmed over email right away. I am attaching the proof fyi. I’m not sure it will be visible in the review.

When we arrived some weird stuff started - their employee warned us that the roof, the lower door, the glass are not protected. I explained that we already paid for everything. So the lady decided to call her boss and ask - he confirmed we are NOT fully protected. We had some 10 min long discussion with the lady, while her boss was on the phone talking to her in Spanish only. So already after 3-4 min long conversation she said the boss cancelled the car.
Needless to say we were shocked. We have a 4 year old child. Also this company promised to provide us with a booster for child seat.
Now we are looking for a last minute car with all the right sides of it - expensive car, expensive seat booster.

June 1, 2025
Unprompted review
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Reply from Top Auto Balear

Hello Karlis,

we are not a scam company, check our reviews. We clearly state that roof and undercarriage are not included as damages there are usually for misuse, driving off road...

Other companies hide this point, but nobody enters roof and undercarriage on insurance. We are honest and clear, that's why we tried to make you understand this.

Sorry if you did not agree, we keep working in clear and honest rental.

Your behaviour with your wife and kids was disgusting, they had a bad situation due to your aggressiveness. A pity.

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