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Browse a full range of modern commercial office furniture specifically designed for the needs of comfort and flexibility of any workplace. We deliver quality business office furniture Australia wide designed to enhance your working space with guarantee...
129 Wedgewood Road, 3803, Hallam, Australia
The product is great, the help desk was fantastic, had a few queries along the way including the timing of the delivery and they did it all with no fuss. Would definitely recommend it to anyone.
Reply from Topaz Furniture
Hi Daniel,
Thank-you for your valued review! We look forward to assisting you again in the near future.
Kind Regards,
The team at Topaz
Good customer service. Except when put through an order, we were given a rough delivery of a week and then after we paid, it turned into about a month wait. This should have been stated before payment was made.
Reply from Topaz Furniture
Hi UP,
Thank-you for your feedback.
Unfortunately one of your items went out of stock during the order process. Our diligent team at Topaz are working to consistently improve customer service and your feedback will assist with improving our processes.
Kind Regards,
Topaz Management
Happy with the process so far (havnt received goods yet)
Reply from Topaz Furniture
Hi Darren,
Thank you we appreciate your review!
Please feel free to contact us should you have any questions.
Topaz Management
All goods delivered over extended period. Bit remiss on advice re delays
Reply from Topaz Furniture
Hi Stephanie,
Thank you we appreciate your review!
We are continually trying to improve our customer experience,
your feedback will assist us with our growth and improvement.
Topaz Management
The only negative comments I could make is updating information.
We have many sites and it seems that the records indicate the last order.
Otherwise it is a great service.
Regards
Brad
Reply from Topaz Furniture
Hi Brad,
Thank you for your review!
We appreciate your continual support.
We are always trying to improve our customer experience.
Topaz Management
A visit to the fancy looking showroom was followed by a polished and professional quotation submission. Unfortunately this $100k transaction was backed up by very weak and, at times erroneous, communication ("I know that what I wrote, but what I meant was...") that resulted in additional costs at our end. When approached about this issue, staff were evasive and made no real effort to rectify this.
Delivery of goods was a mish-mosh affair, with most product coming direct from their supplier. As Topaz give different names to product they re-sell, it was very hard to identify delivered product against ordered. Topaz did not provide their own delivery paperwork (instead deferring to their suppliers'), and were not capable of providing a clear breakdown of the assembly components that made up their SKUs. This made it extremely difficult to reconcile full delivery of goods, again adding time and cost at our end.
All-in-all, a commercial experience that will not be repeated.
Reply from Topaz Furniture
Hello TJ,
We would like to apologise for the misinterpretation and breakdown in communication with your project. For the inconvenience caused by items not included in the original quote, Topaz provided a discount on these items to rectify the disruption.
Topaz is a retailer with products that come from different suppliers with delivery & installation co-ordinated by our installers. As this project was for international delivery, our installers were not involved which created in a breakdown of paperwork and communication. We are sorry for this inconvenience and we have taken steps to ensure this does not happen again. As our values revolve around Integrity Trust and Respect, we thank you for your honest feedback.
Regards,
The Team at Topaz
Great sales and customer service. Delivery was on time and was seamless, with a quality product delivered. Communication is responsive. I would highly recommend Topaz.
Reply from Topaz Furniture
Thank-you for your feedback GWMWater! We aim to make our processes as quick as possible and our clients will always come first at Topaz Furniture.
Very helpful and knowledgeable, provided us with great advice on our office chairs. Communication after ordering was constant and professional. Delivery was exactly as promised.
Reply from Topaz Furniture
Thank-you for your feedback Glenn!
Reply from Topaz Furniture
Thank-you for your feedback Suresh! We want our clients to have the peace of mind that their products will last them for many years to come, which is why we offer a quality and functionality guarantee on all our products.
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