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Tops Day Nurseries - Tops Gillingham Reviews 3

•
TrustScore 3.5 out of 5

3.4

Child Care Center
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Marlott Road, SP8 4FA Dorset, South-West, GB

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01747 821565

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Company details

  1. Child Care Center
  2. Plant Nursery

Written by the company

Tops Gillingham, a welcoming day nursery in Dorset, caters to children aged three months to school readiness, with an after-school and holiday club for 5 to 11-year-olds. The nursery prioritizes eco-sustainability and provides various enriching activities. Children feel safe and valued in this nurturing environment. They have access to an enclosed garden for play and exploration. Tops Gillingham offers funded hours for 2-4-year-olds and encourages families to call for updates. Daily information, including sleep times and food intake, is shared through EYLOG. The nursery also provides a no-added sugar menu for a healthy start.

Contact info

  • Marlott Road, SP8 4FA, Dorset, South-West, United Kingdom

  • 01747 821565

3.4

Average

TrustScore 3.5 out of 5

3 reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

A very poor experience…

We had a very poor experience that it will take our whole family some time to recover from. This experience has taught me that the qualifications and ratios of the staff are much more important that online reviews. We feel that our children are much much happier and safer now they are at a different setting. If there's ever any doubt, there's never any doubt.

January 29, 2024
Unprompted review
Tops Day Nurseries - Tops Gillingham logo

Reply from Tops Day Nurseries - Tops Gillingham

We are deeply saddened to hear about your negative experience at our nursery school. Ensuring the happiness and safety of every child entrusted to our care is our utmost priority, and we regret that we fell short of meeting your expectations.

Your feedback regarding the qualifications and ratios of our staff is invaluable to us, and we take your concerns very seriously.

We would greatly appreciate the opportunity to connect with you directly to further discuss your experience and address any concerns you may have. Please feel free to reach out to us at enquiries@topsdaynurseries.co.uk

Rated 5 out of 5 stars

Wonderful nursery

My son started going to Tops Gillingham when he was just over 2 years old and stayed there until he graduated to go to school.

In the 2 years he was there he grew so much as a person. The nursery have helped him so much. They advised and helped me through the process of getting my son assessed, including filling out numerous forms with updates on my sons progress. One of the biggest areas he struggled with was emotions and socialising with other children. By the time he had left the nursery he had been invited to numerous parties and has made some friends that he still sees now, despite going to different schools.

They regularly did fun activities based on all sorts of holidays, seasons etc, the food was healthy and nutrious, and the staff genuinely seemed to know my child. The staff are approachable, helpful and quickly rectified any issues brought up such as an incorrect invoice.

I cannot recommend this nursery enough. It's a wonderful, nurturing environment and I will definitely be sending my newborn there when I go back to work.

August 25, 2023
Unprompted review
Tops Day Nurseries - Tops Gillingham logo

Reply from Tops Day Nurseries - Tops Gillingham

Thank you for sharing your wonderful experience with Tops Gillingham!

We are delighted to hear how much your son thrived during his time with us. Watching him grow and develop both emotionally and socially is incredibly rewarding for our team. We're glad we could support you through the assessment process and provide the necessary updates on his progress.

It’s fantastic to know that he made lasting friendships and enjoyed the numerous fun and educational activities we offer. We take great pride in our nutritious meals and personalized care, and we’re happy to hear that our staff made a positive impact on your family's experience.

Your recommendation means the world to us. We are honored that you plan to entrust your newborn to our care when you return to work. We look forward to welcoming your little one to our nurturing environment.

Thank you once again for your kind words and continued support.

Rated 4 out of 5 stars

My oldest son had a great experience

My oldest son just finished there, after a year and 6 months, as he started at 3yrs old, he settled in well, always kept busy that he loved.
His language and learning came on so amazing. The staff were always so lovely and helpful.
The only thing I would say was the food menu my son didn't really enjoy some of it, but all kids are different, and invoices if there was a little problem it was handled asap. But very happy with the time my son was there Jan 2022-july 2023

July 1, 2023
Unprompted review
Tops Day Nurseries - Tops Gillingham logo

Reply from Tops Day Nurseries - Tops Gillingham

Thank you for taking the time to share your experience with us!

We are thrilled to hear that your oldest son had a positive time at our nursery and that he settled in well. It's wonderful to know that his language and learning skills developed so significantly during his time with us. Our staff strives to create a nurturing and engaging environment, so your kind words about their efforts are greatly appreciated.

We appreciate your feedback regarding the food menu. We understand that children have different tastes, and we continually work to provide a variety of options to suit all preferences. We're also glad to hear that any issues with invoices were promptly resolved.

Thank you for entrusting us with your son's care from January 2022 to July 2023. We are very happy to have been a part of his early years and wish him all the best in his future endeavors.

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