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Designer furniture outlet village store in Holmes Chapel, Cheshire, up to 50% off branded designer Sofas and exclusive interior design furnishings. Discover discounted Timothy Oulton collection and Halo Living.
Crewe, United Kingdom
3.9
12 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Had our bedroom furniture delivered today by Harvey and Tony. Brilliant service from these 2 guys. Called early to give a delivery slot and arrived bang on time. Carried up 2 flights of stairs, unpacked and took the packing away!!
Customer service and delivery is what makes companies stand out and these guys were Fantastic 5 stars !!
Excellent service from start to finish. The delivery was spot on, the lads who delivered were great. Couldn’t be happier with the purchase of the corner sofa and chair, also the lights we bought previously are amazing. We will definitely be returning and recommending to friends and family.
Reply from Top Secret Furniture
Thank you so much for the review. We strive for excellence in both our product and our service, so really glad you were pleased with both! I look forward to doing business with you again.
Our sofa, chair and footstool were due to be delivered on the 12th September but were not delivered until the 24th October! By way of apology they initially promised us a moraq (cow model) of the same size as the one we had purchased with the furniture.Following delivery they reneged on that deal and we were forced to pay
£70 being the difference in price between the small and large moraq. All in all whilst we are pleased with the furniture the attitude has left a soar taste. Be wary of any assurances it gives.
Reply from Top Secret Furniture
Thank you for your review and we are glad you are pleased with your furniture. We are very sorry that the delivery was late, but the shipping and customs are somewhat beyond our control. We did try and keep you and your husband updated as often as possible, but as a small independent business we only have a small staff and have to keep others updated too. You did receive a significant discount at time of order, both on the furniture and we gave you a free Moraq cow. When you wanted the bigger Moraq we did ask if you wanted to pay the difference, which you said you did. The full price for the Moraq you wanted was £200 of which you paid £70. We did also deliver for free outside of our free local delivery radius. We do hope you enjoy your furniture and once again are very sorry for the inconvenience, but as we said, shipping is beyond our control and we are reliant on others.
Lovely company to deal with....very accommodating. I had my sofa bed delivered this morning, the delivery lads were fantastic....highly recommended!
Genuine people that appear to care that their customers are happy.
Delivery was prompt and efficient.
Well done , TS !
Can praise these guys enough customer service is excellent won't hesitate to use them again
Ben and the team were amazing, really looked after us. Love our new quality lounge furniture.
First class service too, delivered a temporary sofa until ours arrived, so we didn’t go without. Not sure there are many out there that would do that.
Thank you Ben, we will be back!
The most fantastic furniture shop you will ever go in. So profession the standard of the furniture is second to none really loving our new sofa and matching chair also dinning chairs and small quirky table ! Just the sort of look we where going for that we couldn’t find anywhere else for the right price ! I would defo recommend to go if you haven’t already :)
I have visited top secret furniture several times and Nigel has been so helpful.
I picked my furniture and it was dropped off that afternoon or the next morning by helpful men.
The furniture is good quality and lots of choice.
Highly recommended.
Amazing prices for top quality, luxury furniture and accessories. I fully kitted out my lounge and dining area with pieces from here and at a fraction of the price had I bought from anywhere else. 5* customer service. Highly recommend it. I wouldn’t go anywhere else
Excellent.... I love this place. Lots of great furniture at discounted prices.
Reply from Top Secret Furniture
Thanks for sharing Hayley . . . we aim to please.
Great place to check out if you’re looking for furniture, especially if you’re wanting range of leather chairs and sofas (more than fabric) as well as living/dining too.
We saved a fortune on an armchair, unfortunately we paid full price for the same sofa at the main retailer!
Really friendly staff and if you need delivery the pricing for that was reasonable too.
Reply from Top Secret Furniture
Thank you, we aim to please and pride ourselves on our range of products and furniture and our ability to give great prices whilst possibly upset our competitors can only benefit our customers. Really pleased you enjoyed your visit and look forward to seeing you again, keep your eye on us on Facebook for up to date deals and offers.
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