Topsoil & More Reviews 

40
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Ordered a mammoth bag of top soil for laying grass. Sent email with pictures of location, parking restrictions, etc to make sure that there will not be any issue with delivery. There was a slight issu... See more

Company replied

Rated 1 out of 5 stars

The topsoil is full of stones. My gardener has now put on my lawn and we now have to remove which is expensive and difficult. Quality of soil is awful.

Company replied

Rated 5 out of 5 stars

The compost is good quality for beds and borders. Excellent communication with Sarah who organised for the bulk bag to be delivered in a certain area. Thanks to the driver who carried out the delivery... See more

Company replied

Rated 5 out of 5 stars

Good on-line chat support that allowed me to identify the right product and quantity. Delivered speedily, well packaged and manoeuvred to convenient temporary storage. When applied quality of the prod... See more

Company replied

Company details

  1. Topsoil Supplier
  2. Garden
  3. Landscaper
  4. Turf Supplier

Written by the company

We are a family run business that has worked in the commercial and domestic landscaping sector across the UK for over 30 years and we want to share our passion for great quality Topsoil with you! Whether you are laying turf to create a new lawn, topping up your raised beds or starting a veggie patch with the kids, we have the right Topsoil for the job. If you aren't sure what you need, give us a call. We love to share our Topsoil knowledge and spread the love (and the Topsoil) around!


Contact info

4.2

Great

TrustScore 4 out of 5

40 reviews

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Replied to 100% of negative reviews

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4.2

All reviews

(40)

9 reviews in the last 12 months

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Rated 3 out of 5 stars

Solid, compacted, little soil or loam

Seller has been in touch and it looks like there was a one-off issue with our order. I can see the other reviews are excellent so I agree it must have been a one-off problem. Important thing is they have offered several options to make this right for us which is important in business. I really appreciate their follow up and I'll be buying from them again.

Veggie bed topsoil bulk bag not fit for purpose. It was solid, compacted and had to be forked out. Masses of long sticks which had to be removed. Composition was mostly soil conditioner with lumps of subsoil. You wouldn't even use this as a soil conditioner or mulch as so compacted and dense. Had to be broken down and sieved. This is the 3rd company I've used and this product was by far the worst quality. It was despatched a week later than the order confirmation indicated and only received updates when i chased it a few times. No one answered the phone during working hours. Not a professional experience. The haulier was very good which was the only good point.

May 10, 2024
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Reply from Topsoil & More

We are really, really sorry again for the below standard customer service and product you experienced and appreciate your understanding in the circumstances of what is a one-off blip in our processes due to factors beyond our control which we will now investigate further. We are always happy to receive feedback, good or bad, and take on board all comments to investigate what has gone wrong and why, and to ensure it does not happen again. Thank you for giving us the opportunity to rectify the situation and for you to confirm you would be happy to buy from us again - that is really appreciated as a small, family run business.

Rated 5 out of 5 stars

Quality topsoil

Good advice and guidance provided pre order by Sarah and the topsoil delivered was perfect for the job and I’d certainly recommend Topsoil & More to anyone after a choice of top quality soil for laying turf on

April 6, 2024
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Reply from Topsoil & More

Thank you for your great review - happy to help you progress your garden project

Rated 5 out of 5 stars

Great experience

Absolutely brilliant service, a really person on chat which makes a nice change. Answered all my questions and arranged delivery on a set date. Great product. Would highly recommend

March 26, 2024
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Reply from Topsoil & More

Thanks for your great review - happy to help :-)

Rated 5 out of 5 stars

Excellent soil and customer service

The soil is nice quality and my plants seem to be doing well in it so far. Customer service was also excellent: Sarah was very prompt and helpful in answering my queries about delivery. I will definitely order from here again!

February 26, 2024
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Reply from Topsoil & More

Thank you for your fantastic review. We are pleased to hear your plants are loving their new soil!

Rated 4 out of 5 stars

Pleasingly efficient

Good website. Prompt informative response and despatch. Delivery a little less efficient. Had to chase up because it didn't arrive within the time-slot allocated. But arrived eventually and all good.

February 16, 2024
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Reply from Topsoil & More

Thank you for your great review of our product and service - it is really appreciated. We are really sorry for the slight delay you experienced on the day of delivery and will pass your feedback on to our delivery partner.

Rated 5 out of 5 stars

Easy service

Easy to use service, good product and quick delivery…. Affordable … what more could you want ? I’ll use them again if needed

January 9, 2024
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Reply from Topsoil & More

Thanks for your great review!

Rated 5 out of 5 stars

Excellent service

Ordered a mammoth bag of top soil for laying grass. Sent email with pictures of location, parking restrictions, etc to make sure that there will not be any issue with delivery. There was a slight issue with delivery, but Sarah has sorted it very promptly which meant I could get everything done on time.

October 5, 2023
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Reply from Topsoil & More

Thank you for your great review - happy to be of service to you!

Rated 5 out of 5 stars

This is my second purchase of Top Soil…

This is my second purchase of Top Soil from this company and my experience remains the same... Good quality product. Item received within the time stipulated on the website. And the price was very reasonable.

July 20, 2023
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Reply from Topsoil & More

Thanks for your repeat purchase! We are really pleased to hear your great feedback. Topsoil & More

Rated 5 out of 5 stars

Try this company before going any further

On my original phone call I was given best advise on which topsoil to purchase from their sales person called Sarah who was very knowledgeable. Delivery was right on time and my gardener commented on what good quality the soil was. Overall this was an excellent service from inception to conclusion.

June 6, 2023
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Reply from Topsoil & More

Thank you for taking the time to leave such a great review - it is really appreciated. Topsoil & More

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