Toptal Reviews 2,305

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism and helpfulness, highlighting the exceptional quality of the talent provided. Many people appreciate the smooth and efficient service, noting the positive user experience and the high quality of work delivered. The customer service is frequently described as excellent, with many reviewers feeling well-supported throughout their engagements. However, some customers also noted issues with accountability for promises made during the sales process, finding that the reality of delivery sometimes differed. A few other people also felt that the system for tracking hours was not transparent, and some disagreed with the claim that all developers were top-tier.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, expertise,... See more

Service

Clients share positive opinions on service, highlighting that it is a game-changer for businesses by... See more

User experience

Reviewers mention positive feedback about user experience. Customers frequently highlight the platform's... See more

Quality

Consumers consistently express high satisfaction with the quality of services and talent. Many reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Toptal really makes life easy for talent. When you get a job notification, it already includes a solid description and an estimate of the client's needs. If you're invited to apply, you get a bonus he... See more

Company replied

Rated 5 out of 5 stars

We have had a wonderful experience with our developer Syed Muhammad Azmat Shah whom we hired through Toptal. We are currently still working with him. His is outstanding and more than willing to addres... See more

Company replied

Rated 5 out of 5 stars

Toptal has been, hands down, the best developer service I’ve worked with. The entire experience is as involved—or as hands‑off—as you want it to be, which makes it incredibly flexible for any workfl... See more

Company replied

Rated 5 out of 5 stars

The TopTal team did a great job of understanding our needs and coming up with the right structure for our team building. The matching process was quick and straightforward. We are working with Ali, wh... See more

Company replied


Company details

  1. Recruitment Service
  2. Business and IT Consulting Agency
  3. Human Resource Consulting

Written by the company

Toptal is the world’s largest fully remote workforce, powered by a global network of more than 20,000 highly vetted professionals in technology, design, finance, marketing, and strategic consulting. Only the top 3% of applicants are accepted into our network. Founded in 2010, Toptal has been trusted by more than 30,000 clients, from the Fortune 500 to cutting-edge startups. We provide a variety of services to drive businesses forward, from on-demand talent and teams to complete end-to-end solutions. For more information, please visit www.toptal.com.

Toptal

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Alexandra was amazing

Alexandra was amazing. She accommodated a rough start with vendor team and kept me up to speed. Once development started she operated without oversight and solved the problem with professionalism and class.

January 20, 2026
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Reply from Toptal

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Rated 5 out of 5 stars

Made progress over the holidays!

I was matched with an excellent developer who quickly understood the code base and improved upon my application in the time frame allotted for the contract. Toptal allowed me to make progress over a holiday break that would have otherwise been stalled.

January 16, 2026
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Rated 5 out of 5 stars

I have had a great experience so far

I have had a great experience so far. I've spent a career as a business lawyer, often in the startup space. Now I'm building a startup myself and need expertise in various areas like marketing and financial models. At TopTal I can hire fractional experts in any area. It's like a buffet for entrepreneurs. Makes starting a top-quality business so much easier.

January 1, 2026
Unprompted review
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Reply from Toptal

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Rated 5 out of 5 stars

Toptal provides vetted talent that…

Toptal provides vetted talent that exceeds expectations. We have used talent on short, 30-day, projects and long, 3-year projects. The skill and professionalism of the talent was a great asset to our very small IT team. Toptal's ability to find the right fit provided high value.

January 8, 2026
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Rated 5 out of 5 stars

Good process, great result

The Toptal process allowed me to rigorously evaluate and interview a handful of candidates; all of whom had the necessary experience I was looking for. As a result, the freelancer I engaged has been a perfect fit.

January 9, 2026
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Reply from Toptal

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Rated 1 out of 5 stars

High time investment with little return and poor follow-up

I joined this platform after completing a demanding screening process and have spent considerable time building my profile and applying for projects that closely matched my skills. Despite applying quickly and seeing applications marked as “under review,” I was repeatedly informed after a short period that I would not be selected, without meaningful feedback.

Recently, I was contacted regarding a project that matched my experience, and after an initial call I was told I would receive an update the same day. However, even after more than a week and multiple follow-ups, I did not receive a clear response. This made it difficult to plan around other opportunities.

Overall, the platform requires a significant time investment, and in my experience the lack of transparency, feedback, and timely communication made it frustrating to use. While it may work for some, it has not worked well for me.

December 15, 2025
Unprompted review
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Reply from Toptal

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and appreciate you taking the time to share your perspective.

Rated 5 out of 5 stars

⭐️ Highly skilled, thoughtful and a pleasure to work with

Our Toptal designer, Michael DeVries, has been an absolute pleasure to work with and a standout partner on a complex web rebuild project. He is incredibly thoughtful, detail-oriented and proactive, with a rare ability to balance strong technical execution, clean design and strategic thinking.

From day one, Michael took the time to truly understand our goals, constraints and long-term needs. He consistently offered smart recommendations, flagged risks early and helped guide better decision-making, including advising on a platform change that ultimately saved both time and cost. His communication is clear, reliable and highly collaborative.

Beyond his technical skill, Michael brings a calm, solutions-oriented approach that makes even complex projects feel manageable. He is responsive, flexible and genuinely invested in delivering high-quality work.

I would not hesitate to work with him again and would highly recommend him to any team looking for a trusted, highly capable developer.

December 30, 2025
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Reply from Toptal

Thank you for sharing your feedback!

Rated 5 out of 5 stars

great level of tech experience

great level of tech experience alongside a very client oriented actitude from all people i had the oportunity to talk with, they just got what we needed in the first go without having to repeat ourselves

December 23, 2025
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Reply from Toptal

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Rated 1 out of 5 stars

Do Not Use for Sales Support

i would not recommend Toptal for sales support. The salesperson they assigned to me was unable to make even one appointment the first week--and we were paying them $33 per hour. I would have given the salesperson another week had they made even one appointment. When I cancelled the underproducing salesperson, I received no response from Toptal and no offer to help find a quality salesperson. Overall a bad experience.

November 1, 2025
Unprompted review
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Reply from Toptal

Thank you for bringing this to our attention. We understand that our team has reached out to you directly to help resolve your concerns.

Rated 5 out of 5 stars

App development

Toptal was extremely helpful as a first-time startup founder. They connected us with high-caliber talent we otherwise wouldn’t have had access to, and the overall experience and results exceeded expectations. I will be using Toptal again.

December 15, 2025
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Reply from Toptal

Thank you for sharing your feedback!

Rated 5 out of 5 stars

Efficiency

Efficiency. Expertise and professionalism

December 9, 2025
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Reply from Toptal

Thank you for sharing your feedback!

Rated 5 out of 5 stars

Great Talent

Great talent, easy-to-use platform.

December 10, 2025
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Reply from Toptal

Thank you for sharing your feedback!

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