The watch we bought was lovely after…
The watch we bought was lovely after service a shocker their intentions were good however the watch maker they have dreadful the bought watch was never fixed correctly and the 2 other watches we brought in they charged us the world they took forever and their workmanship a complete disaster
Reply from Topwatch
Dear Stefan
I want to sincerely apologize for the frustration and disappointment you've experienced with the repairs of your watch. We truly regret that the service did not meet your expectations, especially after it was completed under warranty and the watch passed all our standard tests.
We understand how inconvenient and upsetting it must be to still notice the watch losing time after entrusting it to us.
To clarify what happened:
The repair itself was carried out in accordance with the manufacturer's warranty guidelines.
The watch underwent thorough testing, including extended running on our automatic testing machine, and all results were within acceptable parameters at the time of completion.
However, we fully acknowledge that the ongoing issue persists for you, and that is what matters most.
Regarding the extended timeframe, this was unfortunately due to the need to order and import specific replacement parts, which are not stocked locally and require international shipping.
Your satisfaction is extremely important to us, and we take this feedback very seriously. To make this right, I'd like to discuss next steps with you personally. Please let me know a convenient time for a call, or feel free to reply here with any additional details or preferences. We are committed to resolving this fully — whether that involves further inspection, additional adjustments, or exploring other options under the warranty.
Thank you for your patience and for giving us the opportunity to address this. We value you as a customer.
Johan
