In the past few years, it seems like many companies have stripped customer service back to where even simple communication is treated as luxury. Not at Torchstar. Torchstar’s customer service (part... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Superb personal service and help in selecting size and measurements. Being able to speak to an actual human was very helpful. AND, it arrived a week earlier than expected. AND, he made sure when call... See more
I've been using this companies safe lightning products for several years. They are high quality long life products. I totally recommend them regularly. The only thing I wish they would offer is a pkg... See more
Great product and great customer service. The safe light kit provided more than I originally planned for, making it my new standard for LED light kits. Appreciated the extra effort to assist with the... See more
Company details
Written by the company
TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations. Together we shine, together we grow – TORCHSTAR® promise.
Contact info
3768 Hamner Avenue, 91752, Eastvale, United States
- 8009907688
- info@torchstar.us
- torchstar.us
4.6
Excellent
365 reviews
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Hasn’t replied to negative reviews
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exceeded expectations
exceeded expectations. Original order not able to be fulfilled. Customer service contact was prompt and offered excellent substitute. Clear focus on the details of my order and super satisfied with care I received. Thank you Torchstar team. Feels like they valued my business AND delivered quality products.
May 19, 2025
Unprompted review
Excellent customer service
Excellent customer service. Confirmed and verified what I needed and shipped out quickly.
May 5, 2025
Unprompted review
Italia
Italia, has given me great service. She is prompt with her responses in email. She has sold my problem each time I have contacted her. Thank you so much for the great service.
May 6, 2025
Unprompted review
After almost two weeks
After almost two weeks, the package has not left your facility. Please rectify immediately.
April 24, 2025
Great products and A+ Customer Service
I am very pleased with the support that I have received from Torchstar. Italia was excellent and very concise about what she needed in order to process a warranty claim that my products qualified for. There is no doubt in the future when I have any form of lighting needs, they will definitely be my source due to their quality product and excellent customer service.
March 11, 2025
Unprompted review
Italia went above and beyond she was…
Italia went above and beyond she was able to answer with my questions immediately and was absolutely phenomenal to work with. I highly recommend working with her and this company.
April 30, 2025
Unprompted review
Italia was helpful in getting my…
Italia was helpful in getting my replacement lights processed and ready to be packaged and shipped.
April 30, 2025
Unprompted review
Wrong part shipped
I wanted 4 individual trim kits that would match the trim kits that are included in the 12-pack trim kits sold on Amazon. I made this clear when talking with the sales agent. What I got was not the same and does not work.
April 25, 2025
Unprompted review
Ruby was polite and efficient
Ruby was polite and efficient. They processed my warranty complaint without issue and were clear about my warranty status and what documentation I needed to file a claim.
April 22, 2025
Unprompted review
The understanding of Ruby for the…
The understanding of Ruby for the problem about a supposed defective product and her prompt resolution made my experience with Torch a very pleasant one.
Thanks, again.
April 23, 2025
Unprompted review
Courteous
Courteous, responsive, empathetic. Excellent customer service experience!!
April 21, 2025
Unprompted review
Great customer service…
Ruby was very helpful and eager to provide a solution to a situation regarding an oversight on my part with an order. She was very communicative throughout the process. Great customer service from her and her team!
April 21, 2025
Unprompted review
Happy with the service
Reasonable pricing. Quick delivery. Everything works great. Thanks
April 10, 2025
Plug in done
April 3, 2025
Was very well taken care of and well…
Was very well taken care of and well satisfied, thank you
April 3, 2025
Unprompted review
Great Customer Service From Italia
I’ve had multiple issues with the lights themselves, but Italia has been great to work with every step of the way. Her great customer service keeps me coming back. Thank you Italia!
April 15, 2025
Unprompted review
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