In the past few years, it seems like many companies have stripped customer service back to where even simple communication is treated as luxury. Not at Torchstar. Torchstar’s customer service (part... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb personal service and help in selecting size and measurements. Being able to speak to an actual human was very helpful. AND, it arrived a week earlier than expected. AND, he made sure when call... See more
I've been using this companies safe lightning products for several years. They are high quality long life products. I totally recommend them regularly. The only thing I wish they would offer is a pkg... See more
Great product and great customer service. The safe light kit provided more than I originally planned for, making it my new standard for LED light kits. Appreciated the extra effort to assist with the... See more
Company details
Written by the company
TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations. Together we shine, together we grow – TORCHSTAR® promise.
Contact info
3768 Hamner Avenue, 91752, Eastvale, United States
- 8009907688
- info@torchstar.us
- torchstar.us
4.6
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just what I needed
I was needing a specialized piece so I contacted them. Ruby worked to find what I needed and got an invoice for the part sent to me so I could purchase the part instead of having to buy a whole set! Thank you.
March 11, 2026
I bought the wrong light kit for my…
I bought the wrong light kit for my safe. It had a switch instead of a motion sensor. My bad. Customer service got back to me a resolved the issue promptly and I bought a sensor. All good!
February 23, 2026
I was looking for a discontinued…
I was looking for a discontinued ceiling can light but had no luck until a sales rep named Ruby answered my email. Ruby FOUND the light for me, and was so helpful, kind and cheerful…. I couldn’t believe my luck! Usually you get a computer generated blanket statement to your email request… Not with this company!! I got a real helpful person. I am so happy now to have all of my overhead lights match. You can’t go wrong with this company. They have great customer service.
February 19, 2026
Multi Color Under-Cabinet LED Light Set
This is the first time I used Torchstar, so I wasn’t sure what to expect. The product arrived timely; however, I was disappointed when one of the light kits did not work. Additionally, I wasn’t sure how easy it would be to deal with their customer service. I reached out, provided the information they required, and a service rep named Irish worked diligently to replace a light kit in a timely manner. The lights are installed, and we are very happy with them. I would do business with Torchstar again.
February 5, 2026
Great response time
Sent a question online and got a quick answer and price and product sent quickly.
February 9, 2026
Prompt and cheerful part replacement at…
Prompt and cheerful part replacement at a low price!
January 30, 2026
Good material and looks nice
Glad that Torchstar used metal and not cheap plastic for this banker’s light. Looks good on my new desk.
January 26, 2026
Great assistance trying to get my strip…
Great assistance trying to get my strip light controller to work
January 21, 2026
Did not have to purchase a large volume…
Did not have to purchase a large volume as I am not a contractor. Looked at many sites for the replacement lights but all required purchase of many items when I only needed two. So, went directly to manufacture and they accomodated my order directly and quickly. Thank you.
January 20, 2026
I purchased a battery powered trouble…
I purchased a battery powered trouble light. I have purchased this light several times before and love it.
The problem is there was only one left available and I wanted more; I don't know if they are just out or have discontinued them.
January 5, 2026
Sent the wrong lightbulbs, refused return
Sent the wrong lightbulbs and stopped responding to the support ticket about it.
January 5, 2026
extremely helpful really knew the…
extremely helpful really knew the products and gets right back to you with answers .
December 31, 2025
Great customer service
Great customer service, response was quick and resolved issue.
December 22, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.