Excellent service. Provides the protection we need. Living in Canada, Torguard provides protection around the world. Strongly suggest this product. As a Canadian, the exchange rate is a little cum... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
TorGuard has been reliable and transparent for the past 10 years. In that time their prices haven't gone up, but they have offered many new services and updated their products regularly. They are seri... See more
Despite my issue not being the fault on TorGuard, they bent over backwards to assist me to eventually to guide me to find a solution, something my ISP would not do. (Despite it being their fault) T... See more
Company details
Written by the company
TorGuard VPN is one of the fastest VPN services around, our service provides you with rock solid stability and a high level of security which goes far beyond regular VPN services to help protect your data. Our software is highly configurable yet simple to use and caters for both advanced and beginner users. We offer various stealth options to help you get out highly filtered networks and countries.
Contact info
United States
- helpdesk@torguard.net
- torguard.net
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 24 hours
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Been with torguard for years and never…
Been with torguard for years and never had an issue with them.
October 5, 2025
Great overall
Easy to sign up, easy to activate. Simple UI, does the job. I only wish it was cheaper.
October 3, 2025
works well conistantly
October 1, 2025
Easy to use and very reliable.
Easy to use and very reliable.
Helpful team when assistance is needed,
October 2, 2025
Easy to download and use
Easy to download and use. Convenient for travel when you need a local server/IP.
October 1, 2025
Excellent service
Excellent service. Provides the protection we need. Living in Canada, Torguard provides protection around the world. Strongly suggest this product. As a Canadian, the exchange rate is a little cumbersome however still worth the extra cost.
October 1, 2025
Not what it used to be.
With the most recent system update to our Windows 11 Pro workstation, the Torguard Desktop App completely stopped working. When I went to look for an updated version, I found that the latest version was over 18 months old. This is not acceptable for any sort of security software. The support is terrible as well and it usually takes days to get a response. I'm cancelling my services.
October 1, 2025
Reply from TorGuard
We’ve looked into your account and noticed you haven’t submitted a support ticket in over 1.5 years. Our support team consistently responds to all inquiries within 24 hours.
TorGuard’s Windows app is fully compatible with Windows 11 Pro, and we are not currently experiencing any widespread issues. In many cases like yours, problems arise from false positives or interference from antivirus software.
It's also important to clarify that while the app version may not change frequently, security updates occur continuously at the network level and are silently pushed to the client. Our VPN client software is stable, lightweight, and built using the latest security libraries. Major app updates are issued only when necessary to maintain reliability and performance.
We’re always happy to assist with setup or troubleshooting. If you'd like to give it another try, feel free to reach out directly.
TorGuard Works
TorGuard is my go-to for online security and anonymity. I've been using their services for years without issue.
October 1, 2025
Just take the money out automatically…
Just take the money out automatically every month. I seem to can’t process the payment manually anymore. It has to be a glitch in the web site. Thank you.
October 1, 2025
Torguard is garbage
Torguard is garbage. They respond slowly to support issues or not at all. They promote services they know are false, don't work or are super buggy. If you request an immediate refund after paying for a service that doesn't work they ghost you. Run away from this company!!! Total scam!!!
By the way they have been under investigation.
"Upon investigation, evidence suggests that TorGuard may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through TorGuard. "
"TorGuard customers allege that the company uses “shady customer service” representatives that intentionally frustrate users from getting a refund under TorGuard’s refund policy. "
I am one of those customers.
August 10, 2025
Unprompted review
so far so good
July 25, 2025
TorGuard is honestly low-key awesome
Normally it was really hard to connect to TorGuard's premium proxy, but with this new V2Ray beta version of TorGuard on Android, the connection has gotten way better. Big thanks to the awesome TorGuard team!
July 5, 2025
Unprompted review
Reply from TorGuard
Thanks so much for the kind words and for trying out the new V2Ray beta! We're glad to hear it's working better for you — more improvements are on the way!
Please 🙏🙏 stay away from this VPN
Please 🙏🙏 stay away from this VPN. It is a waste of money. Their support system is a trash. Also, it keeps showing you that your password isn't correct without any reason. If you still change it, it will keep saying the same thing.
June 28, 2025
Unprompted review
Reply from TorGuard
Sorry to hear about the trouble! If password resets aren’t working, it’s likely that your account has been suspended. Please reach out to our support desk so we can review the account and help get things sorted for you.
outstanding service
advance notice of payment due.
everywhere I travel I need to access TorGuard. Throughout the years I have needed to access there have been ZERO issues. Great investment.
May 25, 2025
Best Support and Service
If I could give a Ten star rating to the customer support I would do that. I strongly recommend Torguard services as Top notch!!!
May 2, 2025
Reply from TorGuard
Thank you for the kind words and support! 🌟 We're thrilled to hear our customer support exceeded your expectations.
Torguard has always been reliable and…
Torguard has always been reliable and easy to use.
Torguard support is the best I've ever seen.
April 24, 2025
Not Working on Streaming Services, Sopport ignors me
The Anonymous VPN with Dedicated Streaming IP in Australia was booked as an add-on.
On all major streaming services (Netflix, Disney, Paramount), an error message appears stating that an error has occurred. According to various test sites, there is no IP/DNS leak.
Torguard support has been ignoring me for over 14 days.
April 19, 2025
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