torimurphy.com Reviews 4

What absolutely lovely products. There are not a lot of review and I was a bit nervous, but the fabric samples I received were such high quality. I shouldn't have been nervous, the curtains are such high quality. Great fabric choices and styles of curtains. Opportunity to really customise and style. The measuring was easy, and they arrived within 2 weeks of making the order. They are expensive, but will last for years to come with timeless elegance.

I am mildly obsessed with the quality of Tori Murphy products and their passion for sustaining British textile production. I’m not even in their target demographic, but I love seeing a small business achieving a vision in a unique way. My experience with customer service has been excellent - Bea went out of her way to help me find an item that was out of stock, and kept me updated by email in excellent fashion. I also appreciate the personal notes included in the shipment.

We ordered a throw and pillows from Tori Murphy 2 weeks ago, and there has been no updates since despite a delivery timeframe of 2-3 days as they’re
ready to go.

They’ve not replied to any emails either, and there’s no contact number and we have been forced to go through the bank to get a chargeback as they’re not cheap.

I felt quite excited about buying a custom relaxed "Linen Sand" roman blind from Tori Murphy, but unfortunately I found the experience and product disappointing.

I ordered the blind on Monday 2 December specifically so it would arrive in time for guests this Christmas. It did arrive in time, but the fabric was damaged. I also noticed that they'd sent me a normal roman blind instead of the relaxed roman blind I had ordered.

Tori Murphy did get a replacement sent out quickly, to their credit - although it arrived closer to Christmas than I had planned, so it was a rush for us to get it installed in time! The replacement was also the correct product I ordered. However, in my opinion I do not think the blind is really worth the approx. £700 I paid for it. It is acceptable, but in future I will go to a local seamstress for a higher-quality blind for a much more reasonable price.

The final frustrating part of my experience was the collection of the faulty and incorrect blind Tori Murphy had first sent. They arranged for DHL to collect. DHL then proceeded to contact me by both email and text message on:
- Friday 13 December
- Monday 16 December
- Tuesday 17 December
- Thursday 19 December
- Friday 20 December

In all of these messages, I was informed DHL would collect the faulty blind from me that day, and I was given an hour slot to be home for collection.

I arranged to be home for these times - but every single day no-one came to collect. This caused me issues with my employer, as you can imagine. I let Tori Murphy know how inconvenient this was, and that I did not have room to store the faulty blind over Christmas.

Eventually, on Saturday 21 December, Tori Murphy confirmed I could dispose of the faulty blind myself. There was no gesture of good will for the inconvenience and poor service I had received, the time I had to take from work to be available for collections that Tori Murphy arranged but then did not happen, and the effort I had to make to dispose of the faulty blind myself days before Christmas.

So, I do have a blind, but I do not think the product itself or the overall experience was worth what I paid. I would not purchase from Tori Murphy again in future, and I would not recommend them to anyone else.