I have purchased the Coolify Air conditioner neck fan. After buying one for myself, I purchased one for each of my family members. I had problems with one of them not charging. I texted with t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the Deep Blue version of the TORRAS Ostand Q3 Air for my iPhone 17 Pro and I’m very happy with it. The Deep Blue color looks elegant and distinctive without being too flashy, and the... See more
Company replied
I just purchased the Torras Q3 air for my Samsung s26 ultra. It fits perfectly and looks good. The craftsmanship is as advertised. I also bought the Ostand Polar Circle wireless charger and so far... See more
Company replied
Absolute best customer care experience I have ever experinced!! I Am 53,and this means quite some years of experience with other customer care Teams. Not only great products, great service! Well d... See more
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Company details
- Cell Phone Accessory Store
- Art Handcraft
- Camping Store
- Electronic Parts Supplier
- Electronics Manufacturer
- Fashion Accessories Store
Written by the company
As the creator of the kickstand case and neck air conditioner, TORRAS is committed to producing products that enhance the convenience and pleasure of human existence. We would greatly appreciate any feedback from our customers and strive for continuous improvement.
Worldwide Shipping
Fast Shipping | 30-Day Return | 180-day Warranty | Safe Payment
The US：1-4 business days | Canada：8-10 business days | The UK：3-5 business days | EU countries：3-10 business days | Oceania：4-10 business days | Asia：3-10 business days | Middle East：6-12 business days——Shipping times may vary by country.
Please see our Shipping Policy for more information.
Contact info
Distribution Center 2, 8369 Milliken Avenue, 91701, Rancho Cucamonga, United States
- +1（626）7168875
- mall@torraslife.com
- torraslife.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bored to write
March 23, 2026
Awesome looking case
Awesome looking case! Very functional and i bet it will do its job to protect my phone. 1 feedback, the ring stand, its very easy to confuse folding it the wrong way risking damaging the ring hinge.
March 23, 2026
Excellent service , greetings from Croatia, city of Zadar.
Excellent service, good communication I highly recommend to everyone.Excellent quality.
April 7, 2026
Reply from Torraslife
Hi there 😊
Thank you so much for your amazing feedback! We’re really happy to hear that you’re satisfied with the quality and our service 💙
Your recommendation means a lot to us 🙌 If you ever need anything, we’re always here to help!
Have a great day and enjoy your product 😄📱
Great case
Great case. Sturdy and functional. Excellent colours and Magsafe friendly.
Lanyard is also well constructed.
Both items are very well made.
Highly recommended.
March 23, 2026
Reply from Torraslife
Hi there 😊
Thank you so much for your wonderful feedback! We’re really happy to hear that you’re enjoying the case and lanyard 💙
It means a lot to us that you appreciate the sturdiness, functionality, and MagSafe compatibility 🙌 We put a lot of care into both design and quality, so your words truly make our day!
Thanks again for your recommendation, and enjoy your TORRAS gear 😄📱✨
Best case ever
December 24, 2025
Request for return due to open package
The case came with opened, damaged package. It looks like the case was used. I am dealing for over 2 weeks with customer services, requesting instructions on how to return the item. The customer service keeps creating new cases doing nothing about the return request.
March 23, 2026
Reply from Torraslife
Dear Irina,
We sincerely apologize for the experience you had with your recent order. We are very concerned to hear that your case arrived with damaged packaging and that you felt our customer service did not assist you properly.
Upon learning that the package was damaged, our customer service team provided a return solution and offered to cover the return shipping costs. It is possible that you may have missed our emails, so we kindly suggest checking your spam or junk folder.
To ensure this is resolved promptly, our team will contact you within 24 hours to assist further and guide you through the return process.
We deeply regret the inconvenience caused and greatly appreciate your patience and understanding. We are committed to improving our service and making sure your concerns are fully addressed.
Best regards,
Wendy
TORRAS Customer Support Team
Great experience
Product is really good and easy to apply. Would 100% recommend and buy again.
March 20, 2026
Really happy with my purchases.
Really happy with my purchases.
Excellent quality for price
March 23, 2026
It came in a very good shave.
March 23, 2026
Reply from Torraslife
Hi,
Thank you so much for your feedback! We’re thrilled to hear that your product arrived in great condition and met your expectations. Your support means a lot to us, and we hope you continue enjoying your purchase.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Wendy
TORRAS Customer Support Team
I'm quite disappointed
I'm quite disappointed, the photos are much worse, they're dewing under the glass
March 22, 2026
Reply from Torraslife
Dear Customer,
Thank you for your feedback, and we are very sorry to hear that you are disappointed with the product and the photo quality issue you mentioned.
We fully understand your concern, and we sincerely apologize for the inconvenience caused by the “fogging/dewing under the glass” problem.
Please rest assured that our customer service team will contact you within 24 hours to further assist you and help find a suitable solution regarding your camera lens protector.
We truly appreciate your patience and understanding, and we are committed to resolving this issue for you as quickly as possible.
Kind regards,
Wendy
TORRAS Customer Support Team
Good case
Good case, see how it ages
Took a while to come
Feels a bit like a bar of soap in one hand but otherwise love it
March 23, 2026
Reply from Torraslife
Dear Josh,
Thank you for taking the time to share your feedback with us. We’re glad to hear that you like the case overall.
We sincerely apologize for the longer delivery time and appreciate your patience. Your feedback regarding the feel of the case is also very valuable to us, and we will share it with our product team for further improvement.
We hope the case continues to meet your expectations over time. If you have any questions or need any assistance, please feel free to reach out — we’re always here to help.
Best regards,
Wendy
TORRAS Customer Support Team
Not a blast…
Ok shippment , was in Poland in 8 days - good tracking. The product - IPhone 17 pro max case ( q3air ) is not worth the money ,fingerprint magnet, oring doesnt feel sturdy on micromovents , material on avarage. Overall not worth the money.
March 23, 2026
Chinese power with european way of business
Logistics, communication, fast shipping, NO CUSTOMS CLEARANCE NEEDED
March 22, 2026
The product has a great design
The product has a great design. It protects the device well. It's comfortable to hold. Ultimately, it's well worth the price.
March 23, 2026
Torras Purchase Review (Q3 Air)
Process: Ordering and delivery process was smooth, with accurate order tracking after purchase.
Product: Sleek design, fits the phone neatly, confident that it is sturdy and protective
Value: Definitely a good value for the price paid.
March 22, 2026
My case arrived on time and the color…
My case arrived on time and the color almost matched the color of my phone. I'm trying to adjust to the feel of the case, I'm afraid of dropping it because it feels a wee bit slippery.
March 22, 2026
I am very satisfied with the quality…
I am very satisfied with the quality and service. Applying the protective film is super easy and micron-precise. The cover fits my Samsung Galaxy S26 Ultra perfectly and once it is on, it doesn't come off easily. This is my first time using Torras covers and protective films and I would repeat the experience again. I recommend it.
March 20, 2026
Reply from Torraslife
Thank you so much for your wonderful feedback! 💙😊
We’re thrilled to hear that you are satisfied with both the quality of our products and our service 🙌✨
It’s especially great to know that the screen protector application was easy and precise, and that the case fits your Samsung Galaxy S26 Ultra perfectly 📱🛡️
As a first-time TORRAS customer, your recommendation truly means a lot to us. We’re honored to have earned your trust and can’t wait to serve you again in the future 🚀
Thank you again for choosing TORRAS! 💫
Samsung galaxy s26 ultra
The product is of good quality, fits well, I recommend it. Delivery speed.
March 21, 2026
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