Tortilla Reviews 170

We ate at Tortilla in Westfield, White City this lunchtime.
Food was excellent, team were efficient and fun. The guy managing the floor was super-attentive his name was Meetu.
Great lunch thanks guys x

Southwark branch - staff said they can only offer NHS discount with a blue badge even though the website says with valid NHS ID as well. I showed him this and he still shrugged his shoulders and said his till only says blue badge?! Disappointed that customer services never responded to resolve.

Good food and very nice costumer service. Full of people and many happy faces

I ordered a naked burrito grilled veg. bowl… My food had chicken in it. I ordered from Deliveroo on order No. xxxx. Both parties blame each other and that there is nothing they can do further. The delivery partner gave me a £5 credit for missing out on lunch and going against my religious beliefs by eating the item with meat in it.

Wow....just visited to tortilla london bridge....the one on the corner on my lunch. The food is always great. Good value.....healthy food (i think.) Either way the food is way healthier than over priced, small portionedgreacy alternatives in the city. But this visit was different becuase of Zizi. She was incredible. So polite, kind, helpful and cheering. I hope youll be considered for her managment. At the very least she should be training new staff om how thungs should be done!!

Follow up to my very bad experience at Bath branch where my pulled pork burrito had a sharp bone fragment. I was immediately contacted by customer services after posting my review advising they would issue a refund. That was over a month ago which never came through, they now completely ignore my emails and feedback. So Tortilla food is disgusting and their customer services are at the same dire standard as their food, I highly advise NOT to use Tortilla.

Lucia at Clapham Junction was awesome! Ask for her when you order a quesadilla. Lovely, fast and friendly service.

Food is really good and staff are very friendly

Was very pleased with the food and the customer services from all the staff. Made us feel very welcome. Can't wait to go back in the bullring Birmingham. Rachel Jean & patricia

Went to the Tortilla in Westfield. Food always good but the customer service was awesome. Very friendly and helpful

Moe served me in your Durham store. Chalkier my birthday burrito asked him to pick me this time as I always go for the same old.
He was so friendly and I rate the burrito 10/10 will defo have again.

Service was great.

I really love the food from them, awesome service each time

i love this restaurant normally, but the one at Russell Square in London was awful. all the beans had dried up, was left standing at the till for 5 mins with no one speaking to me. will not be going back to this specific location again.

Been going to the Brighton Tortilla for years. Great food, great staff. Fantastic burritos.

I went to tortilla today and ordered a burrito. First of all it was a very long wait…When I received my burrito the chicken was raw!!!! It was not even slightly cooked it was red raw. It also tasted musty and like it had been smitten for days on end in that manky fridge. The worst part is they charged £6 for this rank rotten burrito.
Absolutely devastating!!!!

I do always have a lovely experience in tortilla with my family. The food is delicious and has a good variety of vegetables, beans and meat

Staff is friendly, and always offer me a smile which makes my day

Do recommend!

Lovely experience at Durham Tortilla today, great food made all the better by the very attentive and jovial Jessica.

TRADING STANDARDS. BERMONDSEY STORE STOLE MY MONEY £35.99. I ordered a delivery from Bermondsey Tortilla and it never arrived. I have tried contacting everyone and anyone at Tortilla, including head office. Just hitting walls constantly. No one rings back. Joke of a company. Almost three weeks now of being ignored. Never known anything like it. Disgusting behaviour from a big company. Hopefully someone will get back to this message. I’ll give you one day and then I’ll contact trading standards and the press.

London bridge store - Burrito was cold and really soggy. Literally dripping. The man serving seemed confused over what to do. The beef just tasted cheap. Really disappointing. Tim provided good customer service however. I'm afraid that I can't see this place lasting.