TORTOISE+BLACK Reviews 1,450

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items like varifocals and sunglasses are perfect and often exceed expectations for an online business. Many consumers highlight the competitive pricing, finding products significantly cheaper than elsewhere, and appreciate the fast and efficient delivery service. The overall purchasing process, from website ease to packaging, is frequently described as simple and pleasant. However, some customers also noted issues with their orders. A few people reported receiving products with discrepancies in font size and spelling, raising concerns about product authenticity. Additionally, some reviewers experienced significant delays in receiving their orders, with one customer waiting over three weeks, and expressed dissatisfaction with the return process.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and competitive... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the super fast and... See more

Price

Clients share positive opinions on price, consistently highlighting very competitive prices for products like... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent condition and beautiful... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and efficient online ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... See more

Rated 5 out of 5 stars

Great experience (again) from Tortoise & Black. Just received my 3rd pair of new varifocals from them and they are perfect. I'm not sure how they manage to get varifocals right every time from a photo... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. I had a few pairs on a home trial, Ellie was a great help and kept me updated and informed straight away with all my questions and queries. I chose a pair an... See more

Rated 5 out of 5 stars

Although I did not buy any sunglasses from tortoise and black in the end, I cannot fault my experience with them. I had ordered the sun glasses online but they were not available so one of the team... See more

Rated 5 out of 5 stars

Was a little nervous ordering designer sunglasses online. Absolutely delighted with my new Gucci purchase! Quick delivery, good price, beautiful velvet presentation box (wish I had requested on... See more

Rated 5 out of 5 stars

Fantastic! Ellie was really helpful when I asked for a trial of some frames. It was such a difficult choice because they were all so nice! Much cheaper than most places and the whole process was reall... See more

Rated 5 out of 5 stars

I was sceptical to order as I had never heard of the company, there were limited reviews and not a big social media presence. My prescription is very high too. When I found the glasses I loved, I sent... See more

Rated 5 out of 5 stars

I placed my order with Tortoise+Black on May 2025. The listed price was the best I found after browsing several sunglasses providers in the UK. The order arrived in time and in great condition. I woul... See more

Rated 5 out of 5 stars

Easy product search and purchase. Quick delivery. I had no issues at all. Packaged well and recipient loved the glasses. I will be using again for a future purchase of optical lenses I have seen as we... See more

Rated 5 out of 5 stars

Easy to order online. Delivery as expected, no delay. Presentation of sunglasses 😎 top notch! Just love this style, I’m delighted with my purchase 🤗

Rated 5 out of 5 stars

Great experience from start to finish. The sunglasses I ordered were delivered exactly within the timeframe promised, and the pricing was very competitive. I also called with a query and the customer... See more

Rated 5 out of 5 stars

Great item and fast delivery with very competitive prices. I hadn’t heard of the company before but I would have no issues with ordering from them again! Thank you!

Rated 5 out of 5 stars

Beautiful sunglasses at an excellent price. Fast shipping and returns processing when required. What's not to like? Five Star Plus.

Rated 5 out of 5 stars

Was easy to find and buy what I was looking for, payment process was quick and easy, and delivery was next day and perfectly packaged. It was perfect and will be using T&B again.

Rated 5 out of 5 stars

I ordered a pair of Persol sunglasses and paid for next day delivery. They arrived on time, perfectly packaged. Fast efficent ordering. Definitely recommend them.

Rated 1 out of 5 stars

Quick delivery but definitely fake. I put the original ones next to the one I got delivered and there’s a few differences with the font size and one spelling mistakes. Not paying 200£ for fake sunglas... See more

Company replied

Rated 5 out of 5 stars

I'm so happy with my purchase! All great - from ordering to delivery to finished product, and the glasses are perfect. 10/10 Experience! Thank you.

Rated 5 out of 5 stars

My gorgeous Rayban sunglasses in a beautiful blue colour are divine. They fit perfectly and they came quickly for my holiday.

Rated 5 out of 5 stars

Desired sunglasses found at a very competitive price. Delivered very quickly. Very satisfied with service and would use again without hesitation.

Rated 5 out of 5 stars

Perfect condition as if sent from the brand website itself but at half the cost! Will be checking in again in the future!

Rated 5 out of 5 stars

Bought a gorgeous pair of Gucci sunglasses. Authentic, well priced, fast delivery. Still going strong.

Rated 5 out of 5 stars

Product was great and delivery was speedy. Packaging secure and no issues with end product. Price point was very good also. All in all, a very satisfied customer

Rated 5 out of 5 stars

I ordered something and had to return them straight away as I found my glasses that I was replacing but the service was seamless thanks

Rated 5 out of 5 stars

T&B offer sunglasses at very competitive prices compared to the high street. Also very fast and careful delivery.

Rated 5 out of 5 stars

Great price and very quick delivery. Very happy with my sunglasses. I would definitely purchase from this retailer again

Rated 5 out of 5 stars

They were incredibly well priced (half the price for the same raybans I’ve recently bought elsewhere (these were replacements as I dropped and broke the others) they are a beautiful product, came with... See more

Rated 5 out of 5 stars

You went over and above to help me with eyewear. I would have no hesitation in recommending this organisation

Rated 5 out of 5 stars

Ordered two pairs of Ray Bans, returned one. Great sunglasses, postage was quick and hassle free, great price. Would definitely buy from these guys again.

Rated 5 out of 5 stars

The prompt delivery of my Rayban Wayfarer classic sunglasses was very impressive, as was the actual price. I would recommend Tortoise+Black to anyone looking for competitively priced designer sungla... See more

Rated 5 out of 5 stars

Well spotted with putting my husbands and my orders together for postage. Great as always

Rated 5 out of 5 stars

Very smooth experience from start to finish. Fast delivery, great product. Very satisfied overall.

Rated 5 out of 5 stars

I bought designer sunglasses. I received the shipment on time. The package was well and safely packed

Rated 5 out of 5 stars

BRILLANT......fantastic value for money and fantastic service. FIVE STAR PLUS

Rated 1 out of 5 stars

If I could give zero I would my glasses took forever to come and when they did turn up looked nothing like I was expecting, a d there stupid return process is rubbish save yourself the trouble and fin... See more

Company replied

Rated 5 out of 5 stars

Great communication, good price and quick turnaround of order. Ideal!

Rated 5 out of 5 stars

Really nice sunglasses. One of the few places that sell Garrett Leight. Would recommend!

Rated 5 out of 5 stars

Absolutely brilliant - fast, communicative, great product and price. Thank you.

Rated 5 out of 5 stars

Prompt service and some of the best prices around for quality sunglasses.

Rated 4 out of 5 stars

Easy to follow, useful process tracking and verification with an optician. Arrived on time. More range and options for being able to view what they might look like on would be even better.

Rated 1 out of 5 stars

Delivery of glasses was fast. I have since sent back the parcel using Royal Mail as the glasses didn’t suit me and have not had a refund or even communication to tell me that this is in process.

Company replied

Rated 5 out of 5 stars

Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... See more


Company details

  1. Sunglasses Store
  2. Glasses Store

Written by the company

The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.

Why Tortoise+Black?

Written by the company

Fast and Free Delivery
We are proud to offer fast and free delivery on all orders.
Official Online Retailer
We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
Home Trial
Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
Family Run Business
Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.

Fast and Free Shipping

UK Next Working Day Delivery On Non-Prescription Orders

We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates.

Unfortunately, the sunglasses did not suit me, so I needed to return them. However, the return process was easy and smooth, and I received my refund very quickly.

Excellent customer service, great communication, and an efficient process from start to finish. I would definitely recommend this company.

March 11, 2026
Rated 5 out of 5 stars

Fast delivery, fast refund, no quibbles

Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered, and the refund was done within about 2 hours of them getting delivered back. Very good trustworthy company.

March 5, 2026
Unprompted review
Rated 3 out of 5 stars

Not great experience overall

I ordered two sunglasses, Tom Ford and Gucci ones.

On Tom Ford frames one of the temples wasn’t straight so I had to return them. Not great quality especially as they were high value sunglasses.

I also used welcome voucher, £5 value. I was told that when I returned one pair I only get £2.50 discount as “that is how their webshop platform works”. I have never heard that you are not able refund further £2.50 from an order. I know it’s small amount but come on…

I kept Gucci pair but will be using other shops like Shade Station from now on.

December 30, 2025
Unprompted review
TORTOISE+BLACK logo

Reply from TORTOISE+BLACK

Dear Jay,

Thank you for taking the time to leave a review. We pride ourselves on both our customer service and our attention to detail, so I am sorry to hear about your experience.

It sounds as though there has been a combination of a system glitch, and some confusion on how to override the situation manually.

Rest assured, this is not a company policy, and not the way we operate. As a small gesture, we will extend the welcome discount to £10 on this occasion. I will, ensure this is refunded first thing next week.

Please do not hesitate to get back in touch with me directly if you would like to discuss this matter further, or if there is anything else we can do to help in the future.

Best wishes,
James Coakley
Director

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