Toms Bicycle Parts Reviews 232

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We purchased and paid in full for a total premier package two years ago and haven't had to use it until this week. My truck is currently on a hoist at Chevy for 3 days now waiting for approval on our... See more

Company replied

Rated 1 out of 5 stars

I was told by Samuel Taylor that I had 30 days to request a full refund if I changed my mind on purchasing an auto warranty. I canceled the very day I signed up for the policy. It's been over three we... See more

Rated 5 out of 5 stars

John Myers was incredible! He was Professional, Knowledgeable and very easy to speak with, he also made sure we were taken care of and actually cared about our concerns which is not very common thes... See more

Rated 5 out of 5 stars

I purchased a warranty for my 2007 Mercedes-Benz E550. I didn’t think I was going to use the policy but a check engine light came on and I went to the dealership and they told me I needed a new intake... See more

Company details

  1. Bicycle Repair Shop

Written by the company

Bike Parts and repairs


Contact info

2.8

Average

TrustScore 3 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

Prompt response, excellent service product options at competitive prices, and professional customer support that is integrated with certified Porsche dealership service. I was able to purchase the warrantee I wanted easily and efficiently. Thank you!!

September 17, 2020
Unprompted review
Rated 5 out of 5 stars

Ryan took the time to get me started…

Ryan took the time to get me started with warranty and he was able to answer all my questions and came through on every request. Very professional.

September 16, 2020
Unprompted review
Toms Bicycle Parts logo

Reply from Toms Bicycle Parts

Thank you for providing your feedback and kind words. Your satisfaction is our number one priority

Rated 5 out of 5 stars

Very courteous and knowledgeable about…

Very courteous and knowledgeable about this product

September 14, 2020
Unprompted review
Toms Bicycle Parts logo

Reply from Toms Bicycle Parts

Thank you for taking the time to write this review about your experience with Total Auto Protect. We strive to hear this feedback from our valued customers.

Rated 5 out of 5 stars

Just bought a extended warranty for my…

Just bought a extended warranty for my Honda Goldwing trike, the salesperson was great and explained everything about it to me

September 14, 2020
Unprompted review
Toms Bicycle Parts logo

Reply from Toms Bicycle Parts

We are happy to have you as a customer. Thank you for leaving your feedback.

Rated 5 out of 5 stars

Excellent Service

Very Informative and made sure I was taken care of.

September 14, 2020
Unprompted review
Toms Bicycle Parts logo

Reply from Toms Bicycle Parts

Our representatives always do their best to make sure every customer feels taken care of. We value your business and thank you for purchasing the plan. Keep in mind we do have a referral program and also offer multi vehicle discounts.

Rated 5 out of 5 stars

Excellent Service and all my questions…

Excellent Service and all my questions were answered with no problem

September 14, 2020
Unprompted review
Toms Bicycle Parts logo

Reply from Toms Bicycle Parts

Thank you for your feedback about your experience. Feel free to call us if you have any further questions, our representatives are more than happy to assist you.

Rated 5 out of 5 stars

Process was very quick and…

Process was very quick and professional.. Agency was very helpful with policy set up

September 10, 2020
Unprompted review
Toms Bicycle Parts logo

Reply from Toms Bicycle Parts

It's great to hear about your positive experience in getting your account started. We strive to maintain the highest level of customer care. Thank you for your purchase with Total Auto Protect, we value your business.

Rated 5 out of 5 stars

Thank you TAP and Jason!

I would like to thank Jason at Total Auto Protect for making this experience a pleasant one. He was very knowledgeable and polite throughout the whole process. I read many positive reviews about this company and now I know why. Plus the prices and policies are great! Keep up the great work TAP!

September 8, 2020
Unprompted review
Toms Bicycle Parts logo

Reply from Toms Bicycle Parts

Hi Angel,

It is wonderful to hear about your experience. Thank you for voicing your review. We will be sure to let Jason know how you feel.

Rated 5 out of 5 stars

Jason did a great job helping me obtain…

Jason did a great job helping me obtain my car warranty through Total Auto Protect. He was knowledgeable and professional all through the process.
This review is strictly based on warranty information and purchasing.

September 8, 2020
Unprompted review
Rated 4 out of 5 stars

Initial purchase

I just purchased this warranty and have yet to use it. The sales rep was courteous and professional and provided information when asked. I have no information regarding if there will be any issues when a war wants claim is submitted. But as of now, all things are great.

September 7, 2020
Unprompted review
Rated 5 out of 5 stars

It was a very easy transaction and TAP…

It was a very easy transaction and TAP provides comfort to my wife and myself after the purchase of our bike.

September 7, 2020
Unprompted review
Toms Bicycle Parts logo

Reply from Toms Bicycle Parts

We are pleased to hear how easy the purchasing process was for you. We value your business and we are glad too give you the peace of mind. Congratulations on the new bike!

Rated 5 out of 5 stars

Great customer service

Great customer service. Ryan was great at answering all my questions and offered a great price for two of my vehicles. I was comparing several companies and total auto-protect is the best from my own research. The price very reasonable and they didn't try to push me to sign the contract, which I don't like. Highly recommended.

September 1, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look