Total Carbon Savings Reviews 

37
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

TOTAL CARBON SOLUTIONS delivered excellent service, both in terms of the standard of the installation of the equipment. With regard to customer care, the company went above and beyond to ensure everyt... See more

Company replied

Rated 5 out of 5 stars

Thanks for making our life easy and warm by installing a new boiler and replacing old boiler, what a great team Total Carbon have in the office communication was made so easy and professionally... See more

Company replied

Rated 5 out of 5 stars

We can't speak highly enough of all the people at Total Carbon Savings, from their initial contact, Connor, the central heating installation lads and the solar team. The whole process from start to... See more

Company replied

Rated 4 out of 5 stars

I had Total Carbon Saving do a full check on our property and they fitted loft insulation and fitted a new boiler and two additional radiators.the work was carried out very professionally and we are... See more

Company replied

Company details

  1. Solar Energy Contractor
  2. Gas Engineer
  3. Insulation Contractor

Written by the company

We are a renewables, insulation and heating installer in the North of England helping to keep homes warm and bills down. We want to make the most difference possible to the thermal comfort of your home and maximise on the funding and improvements you can receive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(37)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I had a great experience with total carbon Ltd. Neil was very professional and sent me my EPC certificate quite quickly. Overall a great company to deal with.

November 14, 2024
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you so much for your review, we are really pleased that you're happy with the work

Rated 5 out of 5 stars

Request for an EPC

I would highly recommend this company. Very professional and thorough and had my EPC within a few days.

December 23, 2024
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you for taking the time to leave a review for us, it is much appreciated! We are glad you are happy with the service we provided

Rated 5 out of 5 stars

Absolutely professional service from…

Absolutely professional service from this company. I highly recommend these guys. Start to finish without any delays or even any mess. After the boiler was fitted they still answer any queries straight away.

December 17, 2024
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you so much, we’re thrilled that you are pleased with the work!

Rated 5 out of 5 stars

Total Carbon Savings

Total Carbon Savings, were absolutely amazing. what they did went above and beyond and I'm extremely grateful for what they did for me. Several months ago my boiler was condemned for being unsafe. I was given there number by my Energy Supplier. After calling them and proving eligibility I was accepted for a grant, I was granted a new Hybrid gas boiler and Heat pump, solar panels and loft and wall insulation, the latter I already had. I only had to wait a couple of weeks and work began. Everyone who came to fit the boiler, heat pump, scaffolders and electricians who fitted the Solar panels. These guys were fantastic, as I have Disability's these people moved furniture and cleared the areas they needed to work. Putting no pressure on me. These guys were fantastic. There work and help was first class and I can't thank them enough and I would also like to say a big thank you to Conner who was my go to guy

July 23, 2024
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you for your kind words John, they are much appreciated. We are thrilled to have been able to help!

Rated 5 out of 5 stars

The work was done as quickly and…

The work was done as quickly and efficiently my house feels loads warmer and the work has made a massive difference to the house overall well pleased

July 20, 2024
Total Carbon Savings logo

Reply from Total Carbon Savings

Thanks for the review Sian, we're really pleased this has made a difference for you already

Rated 5 out of 5 stars

Do what they say they’re going to do

Tried a few different companies to help with our insulation, but Total Carbon Savings were by far the best. Prompt, excellent at answering queries, easy to understand and reliable. Helped by Connor and Paul, both of whom were friendly and did exactly what they said they were going to do when they said they were going to do it. What more can you ask for? We now have insulation, a heat pump and solar panels, all thanks to Total Carbon Savings

August 23, 2024
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

That's fantastic to hear! thank you for taking the time to give us a lovely review

Rated 5 out of 5 stars

We can't speak highly enough of all the…

We can't speak highly enough of all the people at Total Carbon Savings, from their initial contact, Connor, the central heating installation lads and the solar team. The whole process from start to completion was handled superbly and very professionally and the finished work is of a very, very high standard. Thanks to Paul and Connor for their contribution during the whole process, which has taken less than a week to complete.
B & L Cumbria

August 15, 2024
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you so much for your wonderful review! It is great to hear everything went well

Rated 5 out of 5 stars

Amazing service from Total Carbon Savings

The first contact I had with Total Carbon Savings was with Bryn. Bryn explained everything to me and then got the ball rolling, the thing I was most impressed with was Bryn's attention to detail. Total Carbon Savings insulated my bungalow with all the correct ventilation, installed a heat pump with a new central heating system and solar panels. As the installation began Bryn handed me over to Connor who managed the incredible team of guys who fitted everything. Again Connor's attention to detail was very impressive I never had to chase anything, Connor sorted the whole thing out for me. The work is all completed now and what a fantastic job it is. Thank you so much to the whole team at Total Carbon Savings.

June 2, 2024
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you so much for your review Peter. We're so pleased you have had a good experience with us

Rated 5 out of 5 stars

I have recently had a combi boiler and…

I have recently had a combi boiler and an electric fire fitted the team were efficient, polite and very neat. I would definitely recommend them.

May 24, 2024
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you for your lovely review Enid. We are so pleased we were able to help

Rated 5 out of 5 stars

Amazing upgrade and professional performance all-round.

"We're going to hit you like a hurricane" one of the installers warned me with a grin. And they did. In a storm of action over a couple of weeks the house received a tremendous upgrade in all energy efficient measures as Connor at Total Carbon Savings pulled out the stops to organise and deliver everything possible in a brisk and professional fashion, which included the installers making sure they tidied up after themselves.
Wow. Is all I could seriously say as I sat back and admired every step of the process.

I know there are plenty of agencies out there touting themselves as ECO4 suppliers and I wasn't certain if this would work given the bad reputation of many out there but Connor and Total Carbon Savings made this experience one of the most rewarding I've received in years.

Brilliant experience!

April 17, 2024
Total Carbon Savings logo

Reply from Total Carbon Savings

We are thrilled that you had such a great experience Michael, thank you for your review!

Rated 5 out of 5 stars

First class customer service

First class customer service from sales manager Connor Murray. He was very warm, receptive and helpful. The install of Boiler, heat pump and solar panel was very smooth and well organised from the Plumbers, electricians and scaffolding. The whole process was completed in a timely manner with great communication throughout.
I would highly recommend. Thank you.

April 11, 2024
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you for your review. We are thrilled that everything went smoothly and we were able to help

Rated 5 out of 5 stars

Great work from the team.

Great work from the team. Boiler and cavity wall insulation have made a massive difference to the heat in the house.
The support team was also very helpful.
Would highly recommend.

Thank you so much.

February 28, 2024
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

You are very welcome Lloyd, glad we could help and you had a great experience!

Rated 5 out of 5 stars

Fantastic service from total carbon…

Fantastic service from total carbon savings , I have to admit I was very sceptical about this but Connor and Sarah were great and talked me through the process and explained everything.
Within 2 weeks I had Lee and his team round who worked extremely hard in poor conditions and installed my new boiler in 1 day they were absolutely brilliant.
I can’t thank you guys enough. The after service was great too I’d recommend these guys to anyone

Thank you again.

December 20, 2023
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you for your wonderful review! You are most welcome. We are thrilled that you are happy with the work we can carried out for you

Rated 5 out of 5 stars

Totalcarbonsavings Great Service

Had contact with TBS(Totalcarbonsavings).Beginning of Dec 2023,when Connor rang me about my application for the ecogreen scheme,by the 13th Dec 2023 i had a new boiler,new fancy radiator fittings,old back boiler out,and a focal point L.E.D electric fire put in as well,(didnt expect that).brand new A rated combi boiler installed,all radiators drained as well,its absolutely brilliant.Thanks to the yorkshire lads who did the install,Leigh,Andrew,Kieran,and of course a mention to Kevin,a suit with brains,( a scouse lad) very nice lad to deal with very knowledgable,Leigh,Andrew,Kieran who installed eveything were first class,quick and precise,a credit to (TCS) they arrived at 09.30 and by 1700hrs they had took a back boiler out,and gravity cistern,drained system,put new thermostatic rad controls on,installed a combi boiler,new flue,detectors installed,smart gadgets,everything,well done lads,thank you,and thanks toTotalcarbonsavings,especially Connor who got the ball rolling for me,nice guy,easy to deal with,very good communication,keeps you informed what is going on,thanks Connor,everybody worked hard and i appreciate that well done lads,and thank you Totalcarbonsavings what a great service,Ian M

December 12, 2023
Unprompted review
Total Carbon Savings logo

Reply from Total Carbon Savings

Thank you so much for your kind words! We are thrilled that your installation went well. Connor will be back in touch in a couple of weeks to make sure everything is still running well for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look