Totally Wicked USA  Reviews 

4,653
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wicked service (in a good way)! I've been a customer since 2011 and I have never been disappointed not even once. From their fast delivery to their customer service. Way to go!

Rated 5 out of 5 stars

Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. N... See more

Company replied

Rated 5 out of 5 stars

Often times, it's not the product, but the people providing that product who earn our business. One person did that for me. My mod came defective. The fire button was "off". It looked like the man... See more

Company replied

Rated 4 out of 5 stars

Did have a tiny problem with a shipment but the service and speed of fix was awesome. Have used th company for a while and never before had any problem. Sure they are super busy with liquidation so... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Information provided by various external sources

Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,653)

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Rated 5 out of 5 stars

Love TW

Love TW! They take the time to get and help you out with everything. Email, Facebook or calling. Even leaving messages they get back. Stuff is great also.

November 13, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the feedback, Sherry!

Rated 5 out of 5 stars

Incredible service

Incredible service! Had my products shipped very quick, and included a personal note. My local vape shop was near destroyed w Hurricane Michael, so it’s awesome to get the same type of service from Totally Wicked directly.

November 10, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the review Lonnie! I hope that the local shop can get everything repaired quickly.

Rated 5 out of 5 stars

I do shop around for our vape products…

I do shop around for our vape products and I usually return to T.W. for what we use. The pricing is comparative for the products we use and T.W. pricing is very fair. Awesome specials and building points. We mix our own juice and there setup is awesome and easy to use. I like the Arc 4 not to much of anything in other words a nice balance for the money.
As far the mixing the juice I like making my own tobacco flavor and my wife loves her menthol.
T.W.s website is very easy to navigate and great for newbies and the forum is a great place to start.
Our loyalty has been earned by T.W. and Patriot Range just good people doing really all the right things and very happy we found them.

November 9, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the feedback, Doran. Happy to hear that you are enjoying both our hardware and e-liquid!

Rated 5 out of 5 stars

Simply the BEST

Simply the BEST. Always. Thank you!

November 8, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the 5 stars!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great discounts and quality products. Highly recommend

November 8, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the kind words, Jackie!

Rated 5 out of 5 stars

Fast service

Fast service, excellent products.

November 8, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the 5 stars, Joyce!

Rated 5 out of 5 stars

Great products

Great products! Fast service! Price breaks! What more do you need?

November 8, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the feedback, Sandra!

Rated 5 out of 5 stars

I have been a long loyal customer and…

I have been a long loyal customer and over this time I have had always the most patient and gracious service. Service beyond what one would expect. Naturally this is the reason why I have stayed with and often recommended Totally Wicked to my friends. Thanks for your support and being there.

November 8, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Ilse!

Rated 5 out of 5 stars

Sadly havn't been able to use the…

Sadly havn't been able to use the liquid yet due to a tooth extraction so can't say how it is but am very impressed with the ease of ordering, being kept up to date when the item was shipped and how quickly the item was received, no frustration like with a lot of other websites. I would definitely recommend this website for efficiency and trust worthiness, can't wait to use my vapor again.

November 4, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Doreen!

Rated 1 out of 5 stars

Every time I find a product or e…

Every time I find a product or e liquid, it’s discontinued. I’ve been a loyal customer for 5 years and it’s really getting aggravating. Guess I’m going to have to switch and go somewhere else.

October 31, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Hi Laurie,

Sorry for the discontinuations, sometimes discontinuations are out of our control when suppliers and partners quit producing items that wish to continue selling. If there is a particular item that you are looking for that is no longer listed online we can search the warehouse to see if there any extras left or we can help find similar alternative items to the discontinued items. We are always happy to help with this by phone at 888-761-9425.

Rated 5 out of 5 stars

I have been using Totally Wicked for…

I have been using Totally Wicked for six years. Their service and products are so good that I buy all of my kits, e-liquids, etc. from them. I opt for standard delivery and it has always been on my doorstep within a few days. Lastly, their customer service is very good. I’ve only called them once in the past six years and they took care of me right away with no hassle.
Unless any of the above changes, I will remain a loyal happy customer.

October 31, 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement and 6+ years of loyalty, Betty!

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