Total Moving Solutions Reviews 

555
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and incredibly supportive throughout the moving process. Many highlight the excellent communication, with team members providing clear guidance, promptly answering questions, and offering reassurance. People found the service to be smooth, stress-free, and great value, often noting competitive and transparent pricing. However, some customers also noted issues with the delivery service. These included instances where moving vans did not show up, items arrived later than expected, or shipments appeared to be mishandled, leading to damaged goods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, describing it as faultless, professional, and smooth from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the seamless and... See more

Price

Consumers find price to be positive, with many reviewers highlighting that the cost was reasonable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the high level of service, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, Christian and his team took the stress out of moving from Belgium to the UK. We had quite a short deadline to get things organised and no idea where to start or what was involved... See more

Company replied

Rated 5 out of 5 stars

Brilliant company, From start to finish. I emailed a enquiry for a move from UK to Netherlands, and I was given Christian as my coordinator, and he was great, he advised me what I needed to do, and... See more

Company replied

Rated 5 out of 5 stars

Company are excellent, from beginning to end. They are proactive and professional. Price was excellent and found everyone we dealt with friendly and helpful, particular mention to Christian. We’ve m... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Steve at TMS was super helpful and made a stressful big international move very smooth. The tips and support I got was fantastic. The price was reasonable a d worth every penny. Eve... See more

Company replied


Company details

Written by the company

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

555 reviews

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4.8

All reviews

(555)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

A grand team

TMS were very helpful when we were organising our move from Ireland to Wales,despite last minute issues with timing, and the teams that collected, stored and delivered our goods did a grand job!

October 31, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review Pamela.

I have shared your kind words with Christian who was your Move Manager.

Wishing you all the very best and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

An absolutely incredible moving…

An absolutely incredible moving experience led by James and his team. We made a very big move from UK to Australia and nothing was too much. We changed dates, amount of boxes and delivery addresses but everything was done professionally and with kindness and complete understanding of our challenging situation at the time. If you are thinking of making a move, big or small, TMS is definitely the company for you.

October 27, 2023
Unprompted review
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Reply from Total Moving Solutions

Thanks for the fantastic review, Michelle.

It has been a pleasure assisting you with your removal and it is always so rewarding to hear our customers are happy with the service provided.

Wishing you all the very best in Australia.

Take care.

Many thanks,

James

Rated 5 out of 5 stars

Top Service

The team at TMS have been absolutely amazing. Quick with replies, professional, and very helpful. I was going to use their services for my move from Germany to England, due to a change in personal circumstances I didn't follow through with the service quoted. I can say though that everything leading up to it was great, my correspondence was mainly with Christian who's very professional and friendly. TMS also provided a quoted fair price, I would definitely consider using them in the future.

November 2, 2023
Unprompted review
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Reply from Total Moving Solutions

Thanks for the kind review Jesse, it is very much appreciated.

I am really pleased that the team were great from the offset when providing your quotes, however, I am of course sorry to hear that you are no longer able to relocate.

Please do not hesitate to contact us in the future if your circumstances change.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

A great service all round

A great service all round. TMS handled our move with obvious expertise and Christian was a real help throughout the whole process of our move from the UK to Guernsey. The removal team were great and everything arrived exactly as it left. I cannot recommend TMS highly enough.

October 19, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review Luke.

I am really pleased to hear that Christian was able to support you throughout the whole move process and I really appreciate the recommendation.

Should you have any future removal requirements, please do not hesitate to contact us.

Many thanks,

James

Rated 5 out of 5 stars

Excellent

Excellent, informative, trustworthy, ... - everything that could be hoped for. And a very competitive quote too.

Why go with anyone else?

October 4, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review Stephen.

It was a pleasure to assist you with your international removal and I am pleased our quote was also competitive for you.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Excellent, Prompt and Professional services

Highly impressed with the excellent, professional service from TMS. Connected with Jason Roberts from TMS via a Google search. Was relocating from Switzerland to the UK and great service and prompt, safe delivery of my furniture. Right from initial conversations up the the delivery of my furniture in the UK, everyone has been courteous and I was surprised how fast I received my good.
Very highly recommended and thanks to Jason who also kept me updated frequently .

October 9, 2023
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great 5* review, Yemi.

Thrilled to hear that you were impressed with the level of service you received and we really appreciate the recommendation.

Take care.

Many thanks,

James

Rated 5 out of 5 stars

Delivery to France

Excellent communication throughout the process. Clear answers and responses to all questions. Efficient collection and delivery. Reasonably priced.

October 10, 2022
Unprompted review
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Reply from Total Moving Solutions

Thanks for the kind review, Carolyn.

I am really pleased to hear that you felt the level of communication throughout your removal process was good.

Thank you for your business.

Many thanks,

James

Rated 5 out of 5 stars

Great friendly, professional and smooth experience

Thank you to Jason and the TMS team for making my house move abroad so smooth. I would highly recommend their professional and efficient service.

September 21, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Stela.

I have shared your kind words with Jason, your Move Manager.

Wishing you all the best.

Many thanks,

James

Rated 5 out of 5 stars

Totally a very professional service

Totally a very professional service. They moved my goods from Nottingham in the UK. To Perth Western Australia. Due to my mistake. They had to have the goods repacked to conform to Australian Customs Standards. TMS carried this out with very little problem. They repacked the goods absolutely brilliantly with no fuss and at a very low price. On receiving the goods from the docks to my home. The carrier unpacked all the goods and checked for damage. Then removed and took away all the packaging. Truly I didn't have to do a thing. They really do the full job of moving goods 10,000 miles and deliver to your home. I am extremely happy with their agent who dealt with everything. Christian was a pleasure to deal with. He handled everything to perfection.
Many thanks Total Moving Solutions. You are truly a great Company to deal with. Malcolm Finney

September 21, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review Malcolm.

I am thrilled to hear that you have found your removal experience with ourselves to have been of a high standard.

Thank you again for your business Malcolm.

Wishing you all the best for the future.

Many thanks,

James

Rated 5 out of 5 stars

I used the TMS movers to move all my…

I used the TMS movers to move all my household items as a sole container from London to Dubai. It was full service deal. The container was loaded in first week of Aug and delivered after about 4-5 weeks to my villa in Dubai.

In summary - We had 7* experience from James and his team at TMS and would strongly recommend them to everyone who is planning to relocate.

Let me share some more details of this:
1. They offered competitive price - not the cheapest, I would say but I still went with them due to the confidence that James & Jason gave us. The team was very transparent with great customer service attitude.
2. The packers came to my home in Surrey as promised and were real experts - the 5 bed house was all packed, loaded within 2 days. Amazing people!
3. They kept us fully informed throughout the 1 month by making a whatsapp group for proactive updates.
4. The delivery and assembling of all items at my villa was done by a local company. This local company in Dubai was ok - but it seemed to me that they over-promise at times. Anyway a long story short - we had few issues with this local company but TMS did not drop the ball and finally got us everything that was pormised by constantly following up with Dubai company.

That reminds me of what James promised to me in beginning - In cross countries moves, some issues would come - what matters is the way those issues are handled and closed.

In a nutshell - I am very pleased with the professional approach and great service attitude of Team TMS, would use them again and would recommend to whosoever needs them. Thank yuo guys

August 11, 2023
Unprompted review
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Reply from Total Moving Solutions

Many thanks for the comprehensive review Jai, it is much appreciated.

I am really pleased that you decided to entrust us with your removal and that you felt supported throughout the whole process.

I appreciate the recommendation and should you require removal services in the future, please do not hesitate to contact us.

Many thanks again for your business.

James

Rated 5 out of 5 stars

Move from London to Singapore

We used Total Moving Solutions to move from London to Singapore earlier this year and it was a very good experience.

We were really impressed with the guys that came to pick everything up - it was all packed carefully but super quickly, and they really made sure that everything was packed as efficiently as possible so we didn't pay for any more volume than needed. In the end the original estimate quote from TMS was pretty much spot on.

The delivery company in Singapore were equally good. We were actually away on the first date that they tried to deliver but they rescheduled the delivery for a later date with no fuss. There was some very minor damage to our mattress but this was resolved very promptly by Christian and the team.

February 21, 2023
Unprompted review
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Reply from Total Moving Solutions

Many thanks for the review Abi.

I am glad that you felt Christian your Move Manager provided you with good service and level of communication throughout the removal process. Also that he was able to assist you with the minor mattress damage swiftly.

Wishing you all the best and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Excellent company from start to finish

Excellent company from start to finish. The cheapest and extremely reliable. Lovely people to deal with. Got charged exactly what I was as quoted. date from Ireland to Canada was as estimated.

September 7, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review Patricia.

I have shared your comments with Scott who was your Move Manager.

Great to hear we were competitive on price for you.

Wishing you all the very best in Canada.

Many thanks,

James

Rated 5 out of 5 stars

Brilliant company

I would give them 10 stars absolutely brilliant from the start collection to delivery .I would recommend Christian and his crew to anybody.Thank you guys.

August 14, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review Lesley, it is much appreciated.

I have shared your kind comments with Christian and would like to thank you for the recommendation.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Move to rural Ireland

Christian was so helpful throughout the whole process. Communication was great. Would recommend

August 30, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review Caroline.

I have shared your kind comments with Christian and would like to thank you for the recommendation.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Lincolnshire to Perth WA

Christian, James and Melissa did a fantastic job organising our move, really friendly and easy to talk to. The moving teams at both sides of the globe were also fantastic and really helpful. Highly recommend TMS

June 2, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review.

The team pride themselves on the customer service and are always there to fully support our customers throughout the removal process.

I have shared your kind words with Christian and Melissa and I wanted to thank you for your business.

Many thanks,

James

Rated 5 out of 5 stars

Flexible and accommodating

We were very happy with Christian's assistance, he was flexible and accommodating to our changing needs.

July 6, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review David.

I have shared your comments with Christian.

Wishing you all the very best and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Great experience for the second time in 2 years

Jason was always very informative and replied via email or telephone call very efficiently to give me updates throughout my TMS experience. The gents who picked our things up were professional and to the point and we had a positive experience. Definitely would recommend TMS as the price was fantastic in comparison to their competitors.

June 8, 2023
Unprompted review
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Reply from Total Moving Solutions

Thanks for the 5* review, Jason.

I have shared your kind words with Jason who was your Move Manager and it was a pleasure for the team to assist you with another removal.

Wishing you all the best and thank you again for your repeat business.

Many thanks,

James

Rated 5 out of 5 stars

Move from Streatham, London to Paget, Bermuda

Move from Streatham London to Paget Bermuda:
James did a fantastic job ensuring that moving a container load of household items 3,500 miles was efficient and stress free. In particular we appreciated the proactive service provided and responsiveness. At either end we were impressed by the efficiency and level of care of packing / unloading teams. We didn’t have anything particularly valuable but wouldn’t hesitate to recommend to anyone considering this. All in all it is really good to know there is a reliable quality business out there for these types of moves. Not planning on the return journey just yet but will definitely be using TMS when the time comes.

July 27, 2023
Unprompted review
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Reply from Total Moving Solutions

Thanks for the review Rhett.

It was a pleasure to be able to assist you with your removal and I am really pleased to hear that you felt the service I offered was 5 *.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Another excellent moving service

This was my second move in a year and TMS have been fantastic once again. Competitively priced and flexible. The guys co-ordinating the move were super efficient, friendly and helpful. The guys who came to our home and did the move were brilliant. They worked so hard and were very careful with our belongings. Delivery was exactly as and when expected. Many thanks to Scott and the team. Would highly recommend TMS

August 14, 2023
Unprompted review
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Reply from Total Moving Solutions

Many thanks for the 5* review.

It has been a pleasure for the team to assist you with another removal and we look forward to working with you again, should you require further removal services.

Wishing you all the best and thank you again for your repeat business.

Many thanks,

James

Rated 5 out of 5 stars

Scott at TMS was fantastic he bent…

Scott at TMS was fantastic he bent overt backwards to help us out on short notice when we were let down by a previous removal company. Prices were competitive highly recommend and customer service was great highly recommend.

August 15, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review Heather.

I am sorry that you were let down in the first place with another provider, however, pleased that we were able to assist you with your removal.

Thank you for your business and the recommendation.

Many thanks,

James

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