Total Moving Solutions Reviews 

555
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and incredibly supportive throughout the moving process. Many highlight the excellent communication, with team members providing clear guidance, promptly answering questions, and offering reassurance. People found the service to be smooth, stress-free, and great value, often noting competitive and transparent pricing. However, some customers also noted issues with the delivery service. These included instances where moving vans did not show up, items arrived later than expected, or shipments appeared to be mishandled, leading to damaged goods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, describing it as faultless, professional, and smooth from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the seamless and... See more

Price

Consumers find price to be positive, with many reviewers highlighting that the cost was reasonable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the high level of service, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, Christian and his team took the stress out of moving from Belgium to the UK. We had quite a short deadline to get things organised and no idea where to start or what was involved... See more

Company replied

Rated 5 out of 5 stars

Brilliant company, From start to finish. I emailed a enquiry for a move from UK to Netherlands, and I was given Christian as my coordinator, and he was great, he advised me what I needed to do, and... See more

Company replied

Rated 5 out of 5 stars

Company are excellent, from beginning to end. They are proactive and professional. Price was excellent and found everyone we dealt with friendly and helpful, particular mention to Christian. We’ve m... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Steve at TMS was super helpful and made a stressful big international move very smooth. The tips and support I got was fantastic. The price was reasonable a d worth every penny. Eve... See more

Company replied


Company details

Written by the company

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

555 reviews

5-star
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1-star

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4.8

All reviews

(555)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous experience - 2 times in a row!

This is the second time that we used Total Moving Solutions (TMS) for my relocation across continents, and I couldn't be happier with their service. Relocating can be incredibly overwhelming, but James and Melissa made the entire process flawless. From our first inquiry, they were exceptionally communicative, promptly answering every call / whasapp and emails even though they were on holiday / travelling. They checked in frequently throughout the move, ensuring we felt supported every step of the way. If you want a stress-free relocation, I cannot recommend this duo enough. This is why I love family run enterprises! A big thank you to the Mallets!

November 1, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Nikhil.

We really appreciate your repeat business and it has been a pleasure to be able to assist you again.

Wishing you all the very best for the future and should the need arise for future removal services, please do not hesitate to contact us.

Many thanks,

James & Mel

Rated 5 out of 5 stars

Mike was always approachable and ready…

Mike was always approachable and ready to answer any questions. We were moving from Ireland to England, so there were many problems, but he never let us down.
The cost was very reasonable too.
We would recommend them all day long. Well done 👏

December 18, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Caroline & John.

I have shared your kind words with Mike who is your Move Manager.

Great to hear our price was competitive and really appreciate the recommendation.

Wishing you all the best.

Many thanks,

James

Rated 5 out of 5 stars

Excellent 5* service

Excellent 5* service from start to finish.
TMS moved our 44m3 from Algarve to Wales and made the process easier than expected. Great employees, flexible with our changes in circumstances, very smooth service (pickup, storage and delivery).
Would definitely recommend and use again in the future.

December 8, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for the brilliant review, Courtenay.

I have shared your kind words with Steve who was your Move Manager.

I am really pleased you have been happy with your removal with us and thank you for the recommendation.

Wishing you all the best in your new home in Wales.

Many thanks,

James

Rated 5 out of 5 stars

Best Move Ever

Thank you Total Moving Solutions for making our move from Peterborough to Arizona flawless. The communication from the start was outstanding and we are pleased to report that, for the first time in over 16 international moves, there was zero damage and no items were missing.

We can wholeheartedly recommend Total Moving Solutions, and a special shout out to James and his team for his superior service.

November 4, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review, John, it is very much appreciated.

It has been a pleasure to assist you with your removal to the USA.

Thank you for the recommendation and wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

This is our third move with TMS

This is our third move with TMS, two of which were international. With them I know I’m in good hands. Christian is professional, friendly, reassuring and patient with my various queries and several changes - just what you need when you’re frazzled with packing and moving logistics.

December 11, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Deepa.

It was a pleasure to be able to assist yourself and Suriya with your removal between your London addresses.

Thank you for your repeat business.

Wishing you all the very best.

Kind regards,

James

Rated 1 out of 5 stars

Disgusting Service

The service I had has been awful from start to finish. I’ve had a broken new Samsung smart tv, scuffed new tall boy , nothing handled with care. Approximately 40 x wham crystal boxes smashed and a lot were broken in front of me with the careless removal staff. I was treated like dirt by the staff after being bereaved. The priority items didn’t fit . They underestimated the size needed for items then tried say they didn’t. The lovely Christian soon turned nasty when I had further issues with the removal. He said the whole thing is a nightmare and told me I was a nightmare (having just been bereaved) because I called about the broken items. There was no empathy, nothing,
They are money hungry and don’t care about the person. They lied about contacting the removal company about the broken items and accused me of bribery when I wouldn’t accept their joke of compensation. It was an awful experience from start to finish and I wouldn’t recommend them to my worst enemy. I have kept every email as evidence if anybody would like to see.
I have also been accused of bribery which I obviously didn’t and they told me they would write that If I left a truthful review. I said I wouldn’t accept £150 to be silent and that I would expect at least £1500 to feel my issues were taken seriously. I have evidence of this also.

November 25, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for the review, Gillian.

A bereavement is a horrible thing for any of us at any time, but the timing of your bereavement in relation to your moving schedule no doubt added extra stress for you, for which Christian conveyed our sympathies at the time and I would like to convey them again, that we're sorry for your loss.

As for the remaining detail in your review and version of events, as already discussed in our offline discussions, I would like to highlight the below points for transparency for individuals reading your review.

Your removal was owner packed, so we have no knowledge of pre-existing conditions of your items, nor a say in how you chose to package your goods. Against our professional advice and Christian having advised that such wham plastic boxes are at risk of damage, you chose to use them still.

Given that your contact to us was only 48 hours until we then collected your goods, we can only assume that this is why you opted for the items to remain in the boxes.

Regarding the size of your removal, this was determined based on pictures you shared with us, however, on arrival it was evident that the full extent of your goods was not made apparent to us.

We did notify transport of the issues, however, as you were our customer and your contract is with TMS, there was nothing that could be done via them.

In regard to compensation, you demanded £1,500 and stated this would prevent you from leaving a review. We did not agree to this demand; hence, I am replying to your 1-star review now.

Unfortunately, we are sorry that you have been unhappy with our service and can now only simply wish you all the best for the future.

Many thanks,

James
Director

Rated 5 out of 5 stars

Excellent service, professional, friendly

From start to finish, Christian and his team took the stress out of moving from Belgium to the UK. We had quite a short deadline to get things organised and no idea where to start or what was involved but Christian was extremely friendly and supportive, always quick to reply to any questions we had and very reassuring about the whole process. We could not imagine making the move without the help of TMS. The excellent price was an added bonus. Five stars definitely deserved for the whole team.

November 21, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review.

I have shared your kind words with Christian who was your Move Manager.

It has been a pleasure to be able to assist you with your relocation to the UK.

Wishing you all the very best for the future.

Many thanks,

James

Rated 5 out of 5 stars

This team really has your back

I was really worried about the whole moving back to the Uk after my husband died, but from start to finish, the process was smooth and also very friendly: no silly old lady questions were treated other than with patience and efficiency…
Really can’t recommend this team enough 💕💕

December 11, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for your review, Candida.

I have shared your kind words with Steve who was your Move Manager.

It has been a pleasure to be able to assist you with your removal from France to the UK.

Thank you again for your business.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

I had a really smooth and stress-free…

I had a really smooth and stress-free experience with Total Moving Solutions. From the beginning, the team was very supportive and professional. Scott and the whole team kept me updated at every stage and made the entire moving process much easier for me.

Their communication was clear, and they handled everything with care. I recently moved from London to Belfast, which was a big step for me, and their help made a huge difference. I truly appreciate their patience, guidance, and kindness throughout the process.

I highly recommend their service to anyone looking for a reliable and friendly moving company. Thank you so much for all your support!

— Sridhar

December 5, 2025
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Sridhar.

So pleased to hear how happy you have been with your removal service and have shared your kind words with Scott, your Move Manager.

Wishing you all the very best in your new home in Belfast.

Thank you again for your business and the recommendation.

Many thanks,

James

Rated 5 out of 5 stars

Trustable, professional and affordable.

Total Moving Solutions did a great job to organise and manage my moving from when I contacted them until it was all delivered. Mike was very professional, he followed up, was available when needed, and he solved all issues the very best way. The team which was picked to do the moving was also very kind and very professional. I trusted them all and it was the best help and experience I could get with a moving. The price was also affordable which was important to me. I strongly recommend Total Moving Solutions.

November 25, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review.

I have shared your kind words with Mike, your Move Manager.

Thank you again for your business and wishing you all the best in your new home.

Many thanks.

James

Rated 5 out of 5 stars

Extremely courteous and friendly team

Extremely courteous and friendly team. Arrived on time and were very efficient and professional. Very easy to deal with.
Regards

November 24, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for the lovely review, Jane.

I have shared your kind words with Mike, who was the Move Manager who managed your removal from Dublin to Tynemouth.

Thank you for your business and wishing you all the very best in your new home.

Many thanks,

James

Rated 5 out of 5 stars

Personable, effective and quick

Relocating was made a breeze by this company and I cannot recommend them enough. Communication was great: for a variety of reasons my move was delayed for a few months, and they called me monthly as to politely inquire regarding my plans. Sketching out the requirements for my move was a quick and efficient affair, and Steve was extremely helpful and patient with all my questions. When their offer was also the most competitive and the quickest I had at my disposal, I decided to hire them to move to Norway.

The flexibility in setting up the moving date, the thoroughness of the movers picking up my effects and how they were able to plan the delivery around my hectic schedule were commendable, but it was how personable and efficient they — Steve and Melissa — were in communicating both before and after the move to accommodate a damaged item that confirmed to me I made a great choice. Can’t recommend them enough!

October 10, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you very much for the kind review, Megan.

So pleased to hear how happy you have been with the service from Cambridge to Oslo.

I am also glad we were able to assist and find a resolution for you for the damaged item.

Thank you again for you business and wishing you all the very best for the future.

Many thanks,

James

Rated 5 out of 5 stars

Great experience

Great experience! The team was very supportive and helpful, everything went as planned and promised. Def recommend them.

November 9, 2025
Unprompted review
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Reply from Total Moving Solutions

Thanks for the kind review.

I am pleased we were able to assist you with your removal and have shared your kind words with Scott who was your Move Manager.

Thank you for the recommendation.

Many thanks,

James

Rated 5 out of 5 stars

Highly Recommend

I can’t recommend this removals company highly enough! From the very first call with Scott, everything was handled with professionalism and care. He managed to arrange my move promptly – even at short notice – and the price was very competitive compared to other quotes I received.

On moving day, the team turned up right on time, ready to get to work. They were friendly, polite, and incredibly careful with all my furniture and belongings. They took great care not to mark walls or floors, and everything was loaded and unloaded efficiently and safely.

It was clear they really take pride in what they do. The whole process was smooth, stress-free, and far easier than I expected. I wouldn’t hesitate to use them again or recommend them to anyone looking for a reliable, professional, and competitively priced removals company.

A huge thank you to Scott and the team for making my move so seamless!

November 6, 2025
Unprompted review
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Reply from Total Moving Solutions

Thanks for the fantastic review, Grace.

Thrilled that you have been so happy with the service and support from Scott who was your Move Manager.

Thank you again for your business and wishing you all the best in your new home in Upper Longdon.

Many thanks,

James

Rated 5 out of 5 stars

We moved from France back to the UK and…

We moved from France back to the UK and the support and communication from Christian has been excellent. We have felt looked after and was guided through all the post brexit paperwork with patience and care. No question was too stupid for him to answer. Thank you Christian and we would highly recommend TSL removals.

November 7, 2025
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Rosie.

I am so pleased you have been happy with our service and the support from Christian who was your Move Manager.

Wishing you all the very best in your new home and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

I recently used total moving solutions…

I recently used total moving solutions for my overseas move, and the entire experience was excellent from start to finish. The team was professional, efficient, and very careful with all my belongings. They arrived on time, packed everything securely, and handled the paperwork for customs and shipping with ease — which really took the stress out of the process.

Thank to Mike and the team.

November 1, 2025
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great 5* review, Michelle.

So pleased you have been happy with the service provided.

Wishing you all the very best in Dubai.

Thank you for your business.

Many thanks,

James

Rated 5 out of 5 stars

Moving

Moved from Denmark to the UK.
Mike and team from Total Moving Solutions were very helpful from initial quote to delivery of my shipment.
Everything went smoothly and on time.
Very happy with the service.
5 stars

September 27, 2025
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great 5* review, Rosemary.

I have shared your kind words with Mike who was your Move Manager.

Wishing you all the very best and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

We just finished our move with Total…

We just finished our move with Total Moving Solutions, and it was by far the smoothest move we’ve ever had (and we’ve moved many times!). From start to finish, the team was professional, efficient, and incredibly supportive. Every step of the process was communicated clearly, and the crew handled our belongings with care while also working quickly and seamlessly together.

What stood out most was how stress-free the experience felt, and Steve reassured us every step of the way. We can’t thank the entire team enough, we don't on moving again for a while, but if we do, we'll be reaching out to you are your team for assistance!

October 2, 2025
Unprompted review
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Reply from Total Moving Solutions

Thanks for the brilliant review, Devin.

Always great to hear how happy our customers are and I have shared your kind words with Steve who was your Move Manager.

Wishing you all the best in your new home in Portugal and please do not hesitate to contact us in the future should you require further removal services.

Many thanks,

James

Rated 5 out of 5 stars

A perfect service

We used TMS for our move from London to Dublin. Total experience from start to finish was absolutely perfect. Steve was great at answering all my (many) questions and gave a great price, pick up was seamless and even though I had some trouble accessing my storage, they were very patient and lovely. All items were delivered quickly and they took such great care of everything. Couldn't fault the process - would definitely use again for any future moves!

September 23, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Eleanor.

So pleased to hear that you have been happy with the Service and I have shared your comments with Steve who was your Move Manager.

Wishing you all the very best in your new home in Dublin.

Thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Reasonable price and very happy with the service

Our moving manager was Mike and he was very helpful with sorting things out regarding paper works and updating me with regards to our shipment. Our stuff arrived a month later than expected so we have to pay a small amount money for the delay but the rest of the fee was covered with the quote that Mike gave us. Very reasonable price and our stuff arrived in good condition and nothing was missing. The company that delivered our stuff here in Canada are very nice. Everything sa very smooth. Very happy with the service.

August 21, 2025
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review, Lily, it is much appreciated.

Thrilled that you have been happy with the service to Canada and great to hear our price was competitive too.

Wishing you all the very best.

Many thanks,

James

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