Total Moving Solutions Reviews 

555
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and incredibly supportive throughout the moving process. Many highlight the excellent communication, with team members providing clear guidance, promptly answering questions, and offering reassurance. People found the service to be smooth, stress-free, and great value, often noting competitive and transparent pricing. However, some customers also noted issues with the delivery service. These included instances where moving vans did not show up, items arrived later than expected, or shipments appeared to be mishandled, leading to damaged goods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, describing it as faultless, professional, and smooth from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the seamless and... See more

Price

Consumers find price to be positive, with many reviewers highlighting that the cost was reasonable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the high level of service, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, Christian and his team took the stress out of moving from Belgium to the UK. We had quite a short deadline to get things organised and no idea where to start or what was involved... See more

Company replied

Rated 5 out of 5 stars

Brilliant company, From start to finish. I emailed a enquiry for a move from UK to Netherlands, and I was given Christian as my coordinator, and he was great, he advised me what I needed to do, and... See more

Company replied

Rated 5 out of 5 stars

Company are excellent, from beginning to end. They are proactive and professional. Price was excellent and found everyone we dealt with friendly and helpful, particular mention to Christian. We’ve m... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Steve at TMS was super helpful and made a stressful big international move very smooth. The tips and support I got was fantastic. The price was reasonable a d worth every penny. Eve... See more

Company replied


Company details

Written by the company

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

555 reviews

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No recent history of asking for reviews

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4.8

All reviews

(555)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service …

Scott and his team at TMS are fantastic from start to finish. Very efficient and friendly. I was not present at pick up or delivery, but everything was done perfectly. I cannot recommend Scott enough.

June 24, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Shivona.

Really pleased to hear you have been happy with the removal service along with the customer service provided by Scott who was your Move Manager.

Wishing you all the very best in Chesterfield.

Many thanks,

James

Rated 5 out of 5 stars

Excellent service

Excellent service, very accommodating and helpful - Christian and the whole team - fabulous, friendly and professional.
All our goods arrived in perfect order and use of their storage facility was also very helpful.
Thank you for making our move easier :)

May 20, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Kim.

I am really pleased to hear how happy you have been not only with the removal but also the Customer Service you have been provided with.

Wishing you all the very best in Cork.

Thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

I am very pleased that I chose TMS

I am very pleased that I chose TMS to move my belongings from the UK to Ireland. My contact Jason Roberts was clear and helpful and made the experience as stress free as possible. The gentlemen who loaded and uploaded the goods were equally friendly and helpful. They were punctual and respectful and provided a good service at a very reasonable cost.

I would definitely recommend them to anyone looking for some peace of mind.

June 4, 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Andrew.

Thrilled to hear that you have been happy with the service provided by Jason who was your Move Manager.

Wishing you all the very best in Ireland.

Man thanks,

James

Rated 5 out of 5 stars

Fabulous value for money!

I got three quotes for my move from Scotland to Australia and Total Moving Solutions were by far the cheapest (even cheaper than a move cube). They then proceeded to prove themselves the best removal company I have ever had the pleasure of doing business with - and I’ve lived in six countries.
James and Scott’s support was invaluable, from my initial phone call to keeping in touch with me after I arrived in Australia until my goods arrived.
They made the process very stress free and I would highly recommend them.

June 16, 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Jane.

I am really pleased that you have been happy with your removal with ourselves and it has been a pleasure to be able to assist you with your relocation.

Wishing you all the very best in Australia and should you require any future removals, please do not hesitate to contact us.

Many thanks,

James

Rated 5 out of 5 stars

We had a terrific experience with TMS

We had a terrific experience with TMS. Mike and his team made our move seamless and stress free. Excellent to deal with and would absolutely recommend to anyone looking to make a big move.

June 12, 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the fantastic review, Sam.

Always great to hear how our customers have been happy with their removal with ourselves and also that Mike your Move Manager has made the move seamless and stress free.

Wishing you all the very best in Tunbridge Wells.

Many thanks,

James

Rated 5 out of 5 stars

Excellent move with TMS

Excellent service - helpful, informed, friendly and professional. Perfect move - TMS made it all easy.

June 9, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review, Tom.

I am pleased you have been happy with the service provided and thank you for your business.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

What a company

What a company. From start to finish they were magnificent. Jason talked us through the whole thing and was with is all the way. Nothing was too much trouble went above and beyond. Fantastic

June 4, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review, Natalie, it is much appreciated.

I am pleased we were able to assist you with your removal from Kilkenny to Sunderland and have shared your kind words with Jason who was your Move Manager.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Total Moving Success

I contacted Total Moving Solutions to help me get some stuff moved from storage to my new home, at quite short notice and without being present at the storage location. Jason and his team were so helpful and accommodating. Their prices were a pleasant surprise too.

It really helped to have a named moving manager, although everyone I spoke to was keen to ensure any enquiries I had were resolved.

I wouldn't hesitate to use TMS again, and I am recommending them to friends and family.

May 17, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great 5* review, Kate.

I am thrilled we were able to assist you with your removal to Belfast, at short notice and am really pleased to hear we were competitive on price for you.

I have shared your kind comments with Jason, your Move Manager.

Thank you for the recommendation and your business.

Wishing you all the very best.

Many thanks,

James

Rated 4 out of 5 stars

Helpful, friendly, patient and flexible

UK staff were helpful, friendly, patient and flexible. European agents provided excellent and efficient service, despite a number of complications - not least finding a parking place adjacent to my apartment in central Genova and a last-minute need to adjust UK delivery. Good communication all the way through.

April 30, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Tony.

I am pleased to hear that aside from some challenges along the way, that you have been happy with the service provided.

Thank you again for your business and wishing you all the best in Exeter.

Many thanks,

James

Rated 4 out of 5 stars

I can absolutely recommend this company

Everybody was very helpful and although it was a complicated move, everything went ok.

April 1, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the review, Arlette.

I have shared your kind feedback with Mike who was your Move Manager.

Wishing you all the very best and thank you for your business.

Many thanks,

James

Rated 5 out of 5 stars

Great Service!

We moved from London to Los Angeles and our move went smoothly and as planned. James Mallett was professional, helpful, and very communicative. We felt the price was valued fairly. All our belongings arrived in great condition. Thank you!!

April 26, 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Marissa.

It has been a pleasure assisting you with your removal to LA and I am really happy that you have been satisfied with the service I have provided.

Wishing you all the very best for the future.

Many thanks,

James

Rated 5 out of 5 stars

Excellent and prompt from Christian who…

Excellent and prompt from Christian who is a most pleasant gentleman.
He contacted me both before and collection and delivery.
I used this company on 3 occassions when move stuff from my house in Birmingham to Dublin.

Fill marks to Christian and colleagues

April 18, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review, William.

Thrilled that you have been happy with the communication with Christian and the service provided for your removal with us to Dublin.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Excellent handling through TMS and…

Excellent handling through TMS and Christian was really responsive and helpful throughout. I've moved a few times in my life and this is the best service I've had to date. Price was reasonable as well. Highly recommended!

April 15, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review, Nicolas.

It is good to hear you have been satisfied with the service provided for your removal from Zurich to London.

Thank you again for your business and please do get in touch should you require future removal services.

Many thanks,

James

Rated 5 out of 5 stars

Christian is always available to answer…

Christian is always available to answer any questions and queries on any move.

I have used him twice now with a relocation to rotterdam and then also back to the UK.

Always available to speak to and get updates. Works tirelessly to get the job done.

An all round easy and pleasant experience.

Thankyou once again Christian. You make your customers lives that bit easier.

Cheers, Jack.

Regards,
Jack

April 11, 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for taking the time to leave a review, Jack.

I have shared your kind words with Christian who was your Move Manager.

We are always thrilled to be able to assist repeat customers and I am glad your second experience has been a positive one again.

Wishing you all the very best in your new home in Neston.

Many thanks,

James

Rated 5 out of 5 stars

Impeccable and friendly service

Impeccable and friendly service from Christian Woodall at TMS and their agents. We made life difficult for them by changing the delivery address to another country after we'd signed, and they didn't bat an eyelid! Constant flow of information on pick-up and delivery, both of which were handled with consummate professionalism and efficiency. Cannot recommend them strongly enough - if only everything in life worked as well as this well-oiled machine!

April 11, 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Richard.

Really pleased that we were able to assist you with your removal and good to hear how happy you have been with the service.

Wishing you all the very best in Saurat.

Many thanks,

James

Rated 5 out of 5 stars

Superb service from first contact

Superb service from first contact, through packing, shipping and delivery to the other side of the world . Scott from TMS was in constant contact despite the shipping delays (no fault of TMS!) and everything arrived undamaged. We HIGHLY recommend TMS for your move of whatever sort to wherever!

November 17, 2023
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Graeme, it is much appreciated.

I am pleased you have been satisfied with the service from ourselves, however, we are of course sorry that shipping delays have occurred.

Thank you for the recommendation and wishing you all the very best in New Zealand.

Many thanks,

James

Rated 5 out of 5 stars

Simply the Best 😀

TMS were an absolute dream to work with. Christian was honestly the kindest, most sincere gentleman I've ever experienced in this industry. He was polite and genuine and always took time to take my calls and explain everything to me. I would definitely work with TMS and in particular Christian again in the future! Eilís

April 4, 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the 5* review, Eilis.

Thrilled to hear how happy you have been with the customer service provided by Christian who was your Move Manager.

Wishing you all the very best in your new home in the Republic of Ireland.

Take care.

Many thanks,

James

Rated 5 out of 5 stars

Excellent Service

Recently arranged a move from England to Ireland. The whole process has been very straightforward. Christian is an excellent communicator and a pleasure to deal with. The Northern Irish sub-contractors were excellent going above and beyond what was needed, so friendly and helpful yet totally professional.

Do take some time to catalogue and calculate your shipping volume and determine your insurance requirements and whether you have existing cover as part of your home contents.

March 12, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for taking the time to leave a review, Gary.

I am really happy to hear that you have been satisfied with the removal by ourselves and how happy you are with Christian's customer service throughout the process.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

First class and worry-free

I opted to use TMS for the delivery of my mother's belongings to the U.S. after her death in November (she lived in England), having made inquiries to a number of different services. Christian was extremely prompt in his initial reply to my request for a quote, and was supportive as I was considering the various aspects of my needs. He was always very responsive sand timely in his replies, and the service from the staff who came to pack the belongings was top notch, too. I felt well taken care of, and would have no hesitation to refer TMS to others who need to move furniture and valuables across the ocean in a trouble- and worry-free manner. Thanks, TMS!

March 20, 2024
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Helen.

I am sorry for your loss and the reason behind you having to require our services.

Christian is a fabulous member of the team and I am pleased that the process of having your late mother's sentimental possessions transported to you was stress free.

Wishing you all the very best for the future and thank you for leaving a review.

Take care.

Many thanks,

James

Rated 5 out of 5 stars

Fast and Great Value

We are delighted with the service provided by Christian. He was helpful throughout and communication was clear. The delivery men were also very friendly and professional. The delivery was so quick too. Our items got collected on Thursday from Dublin then transported to Scotland the Monday. Overall our experience with TMS Removals was very positive and great value for money. Will definitly use their service again in future.

March 25, 2024
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Andrea.

Christian is a long standing member of the team who always goes above and beyond for our customers.

Wishing you all the very best in Scotland and thank you for taking the time to leave a review.

Many thanks,

James

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