Totalsports Reviews 

35
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Only one star cause can’t leave zero. Ordered a kit on the 4th dec for my granddaughter. Still not arrived. Emails being responded to with one sentence answers with no apology or acknowledgment of... See more

Rated 1 out of 5 stars

Absolutely appauling company. Ordered a full kit which I never received. Started emailing the company to which I kept getting emails leading me down some fantasy land they seem to live in. Was emailed... See more

Rated 1 out of 5 stars

On February 22nd 2025 I ordered a personalised football kit for my grandson's birthday. It arrived today, May 12th 2025! His birthday has been and gone and such bad service means I will shop else... See more

Rated 1 out of 5 stars

Absolutely disgusting customer service. Tried contacting them via email and telephone but to no avail. Ordered an arsenal kit with my son's name on the back for his 5th birthday on 12/09/23. I've had... See more

Company details

  1. Shoe Store
  2. Activewear Store
  3. Clothing Store
  4. Men's Clothing Store
  5. Sportswear Store
  6. Streetwear Store

Information provided by various external sources

Get the best sportswear from Totalsports. Use our online shopping function to get sneakers, sports equipment and the latest sports technology.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

35 reviews

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1-star

No history of asking for reviews

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1.6

All reviews

(35)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The store has 2 tills but only one…

The store has 2 tills but only one cashier is working the other one is busy with something which is not helping the customers at Groblersdal and one staff is having cookies in the store.its been 1 hour waiting on the que

December 19, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a football kit for my son other…

Ordered a football kit for my son over 6 weeks ago. Never received it. Received some fob of emails to start with. Now it’s been 4 weeks since they responded to me. Haven’t provided proof of it being posted or anything. Haven’t sent me a refund or tried to send the product again. I have had to report them as fraud. Anyone waiting I advise you to do the same as seems your won’t get your order. Any good reviews I believe to be fake as you don’t have to dig far to see many people are being scammed.

December 2, 2022
Unprompted review
Rated 1 out of 5 stars

Total rip off

Total rip off. Put my order in first week in September and still waiting despite several emails promising that my order is on the way. A very dissapointed grandson. Keep clear of this company at all costs.
I've pleaded for a refund but heard zilch!!

November 18, 2022
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking! Fake Kits!
Shocking! Won't reply to emails! Won't give me my refund! Order was wrong! Socks missing! Kits are fake, printing is wonky. Stain on one of the kits! Returns go back to a PO box! Absolute shambles! Save yourself the hassle, save your money and don't deal with these cowboys! I'm £90 out-of pocket!

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

Dreadful company

Dreadful company. AVOID at all costs. They took my money for a child’s Liverpool football kit and three months later I still haven’t received it and doubt I ever will.They also duplicated my card payment so scammed me twice. Luckily I have been reimbursed by my credit card company after a lot of form filling. This company should not be allowed to trade in the U.K.

January 20, 2022
Unprompted review
Rated 1 out of 5 stars

I am writing to update my previous…

I am writing to update my previous review. I received my order a few days ago, which was only sent because i went public with my review.However it is a FAKE Arsenal kit of poor quality. I know this because i had ordered the same one from the Arsenal shop when this one failed to arrive. I compared the two kits and they are nothing alike. Please do not order from this company you will hqve nothing but hassle and disappointment. I will niw have to cintact trading standards in a bid to retrieve my money.

January 8, 2022
Unprompted review
Rated 1 out of 5 stars

Do not buy online from totalsports

Do not buy any Anything online from #totalsports . Not only will you be sent the wrong item but you‘lol then be sent on a pointless hunt to rectify the situation of which there is no end result. I ordered a boys shoe and got a girls pink size 4 shoe. Totally wrong. Stay clear of #bad #online stores!

October 14, 2020
Unprompted review
Rated 1 out of 5 stars

Very bad service

Very bad service, Total Sport Kimberley in CBD. As I entered the store I saw one of the staff eating lunch from her lunch box with a spoon. No one at the front door with hand santiser except that it was on a table and we as customers had to spray ourselves. I wasn't the only customer in the store, we were about 5 people. I looked for a Nike to for my son without been offered any service. The consultant at the service counter called the consultant that was eating to the service counter. She even continued eating there. I asked if she was working at the store and she gave me a strange look. This is really "bad" for business in these crucial times. I am an account customer and I also work in clothing retail. Please look into the matter. I did not ask for the ladies name, as I was too upset and left the store.

June 12, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely appauling company

Absolutely appauling company. Ordered a full kit which I never received. Started emailing the company to which I kept getting emails leading me down some fantasy land they seem to live in. Was emailed at 3am informing they'd taken it upon themselves to cancel my order and now being told I've been refunded when I haven't. Low and behold my emails are now being ignored so I have taken it upon myself to start a formal statutory demand through the government towards the company.

January 20, 2020
Unprompted review
Rated 1 out of 5 stars

Dont waste your time

After waiting 2 months for my order to arrive and a empty promise of a free shirt they still can't answer my e-mails, this company is the worst I've had to deal with, don't even bother with them.

February 13, 2019
Unprompted review

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