I bought the ALTA and the SIV, both in black because they look so elegant. The bags are amazing, great quality and different enough so you can use it on different occasions. The only issue I had was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love the items. One of the backs ordered had a defected zipper. Customer service reacted quickly and first offered a 5 EUR compensation for a repair service by which we felt a bit ridiculed. Finall... See more
Company replied
I bought the SIV bag. The delivery was longer than typical, but within acceptable time, so there always could be improvement there, even though it’s still completely fine. I use it as a daily bag and... See more
Great bag, lightweight but very robust. Fantastic service and quick shipping and delivery. I purchased a small bag and was so impressed that I purchased the bigger version straightaway- and the remova... See more
Company replied
Company details
Written by the company
TØTE was created to simplify. We design bags that replace the pile full of “almost right” bags with one choice that always fits. Our focus is clarity: fewer designs, made with intention. Each bag is built to work across your full day: from work to weekends, from commute to travel. Without asking you having to switch or compromise. Not driven by trends, but by function, longevity, and a calm design language. One bag, designed to carry your day.
Contact info
Netherlands
- totelabel.com
4.1
Great
664 reviews
Replied to 59% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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1 Month Wait for "Priority" Delivery & Misleading Discounts
This is my first Trustpilot review, solely because of how poor this experience was. I placed an order on Nov 30th (Black Friday) and paid ~€10 extra for "fast priority delivery," expecting a 2-day turnaround. Instead, it took 31 days to arrive.
Communication was non-existent. I didn't get tracking info until Dec 27th, and support never replied to my emails. To top it off, the delivery was messy: one item came to my door, while the other was dumped at a pickup point because they claimed I "wasn't home", even though I was there receiving the first part of the order.
Finally, the pricing feels like a scam. I bought these during Black Friday thinking I was grabbing a deal, but checking the website now, the regular prices are actually lower than the "discounted" price I paid.
November 30, 2025
Unprompted review
Reply from TØTE
Dear Murat,
Thank you for sharing your experience and I’m really sorry to hear how disappointing this was. We take this feedback seriously, especially around communication and delivery expectations and we’re actively working to improve these areas. I’ve reached out to you directly and hopefully we can make things right.
Kind regards,
Zia
TØTE Team
I love it
I love it! The product is gorgeous and the customer service employee, Anna was super helpful. I got this as a gift but I’ll be back for myself.
December 19, 2025
Unprompted review
Reply from TØTE
Hey Huseyin,
Thank you so much for the lovely feedback! I’ll definitely pass along the shoutout, and I’m so happy to hear you’re getting one for yourself too 😉 We’re here if you need anything at all and wishing you a very Happy New Year! 🎉
Tøte bag
Its very good bag its big and you can put a lot of stuff in it, its comfy when you travel otherwise the price is not so expensive its very affordable and i will definitely recommend.
December 27, 2025
Unprompted review
Reply from TØTE
Hey Kayan,
Thank you so much for your kind words and for recommending us, we truly appreciate it! A spacious, comfortable tote where you can fit everything you need without having to spend too much is definitely what we aim for. Wishing you a Happy New Year, and thanks again for your support! 😊
The bags were shipped very fast and…
The bags were shipped very fast and communicating with customer support about return a bag I didn't want in the end was very easy.
The bags are so nice. I love using them.
December 1, 2025
Unprompted review
Reply from TØTE
Hey Evan,
Thank you for your kind words! We’re so glad your bags arrived quickly and that our team could make the return process smooth and easy for you. 😊 Even better, we love hearing that you’re enjoying the bags! Knowing they’re being used and loved makes all our hard work worthwhile.
Thanks again for sharing your experience, and happy bagging!
Sincerely,
Zia
TØTE Customer Support
Good Tote Bag, Good Customer Service Experience
I missed the original delivery of the parcel, and I was not informed by the postal service. TØTE re-shipped the bag free of charge. The product itself is as advertised, good quality, and good storage – just what I needed. TØTE was responsive and very helpful.
December 22, 2025
Unprompted review
Reply from TØTE
Hey Jonathan,
Thank you so much for sharing your experience! We're so happy to hear that your tote bag arrived safely and is exactly what you needed. 😊 We completely understand how frustrating it can be when deliveries go off track as well, so we’re glad we could make it right with a re-shipment.
Your kind words about our team mean a lot as we always aim to be as helpful and responsive as possible. Enjoy your new tote, and we hope it brings a little extra joy and organization to your day!
All the best,
Zia
TØTE Customer Support
Quick response
I posted a negative comment In addition to sent them an email because I had a problem with my order. I would like to publicly acknowledge how quickly they responded and resolved the issue. Not everyone responds so quickly or favourably.
I am looking forward to receiving my bag.
Thank you, Tote, and I apologise.
December 28, 2025
Unprompted review
Reply from TØTE
Dear AP,
Thank you so much for coming back to update your review, we truly appreciate that. 🙏
We’re really glad we could respond quickly and resolve the issue for you. Things don’t always go perfectly, but we care deeply about making it right when something comes up.
No apology needed at all, your feedback helps us improve. We’re excited for you to receive your bag and hope you’ll love it once it arrives.
Sincerely,
Zia
TØTE Customer Support
Ordered a bag and after first day of…
Ordered a bag and after first day of using the seam started to tear apart. Sent an email explaining and received a reply almost straight away telling me they’ll send me a new bag! Amazing customer service and super quick! Other than the tear, the bag is amazing. Love the style and how convenient it is!
December 27, 2025
Unprompted review
Reply from TØTE
Dear Thierry,
Thank you so much for sharing your experience! While we’re sorry to hear about the seam issue, we’re really glad we were able make it right. Quality and customer care mean a lot to us, and it’s great to know the replacement process was smooth and fast. Glad to hear you love the style and convenience of the bag as well and we hope your new one brings you nothing but great everyday use! 🖤
All the best,
Zia
TØTE Customer Support
I bought a few bags but I had to return…
I bought a few bags but I had to return one that didn’t meet my needs. The Customer Service offered a great deal and I am very pleased with the result.
December 26, 2025
Unprompted review
Reply from TØTE
Dear Sabrina,
Thank you for sharing your experience with us! We’re glad to hear that our customer service could help find a solution that worked well for you. It means a lot to know you’re pleased with the outcome, and we truly appreciate you choosing TØTE.
Thank you for taking the time to leave a review, we hope you continue to enjoy your bags!
Sincerely,
Zia
TØTE Customer Support
Excellent quality items
Excellent quality items, extremely well designed and perfect for everyday use! Customer service team are excellent too and Anna, in particular was extremely helpful!
December 23, 2025
Unprompted review
Reply from TØTE
Dear Simon,
Thank you so much for your wonderful review! 🌟 We’re so glad to hear that you love the quality and design of your items. It’s also great to know that our customer service team could make your experience even better. Your kind words mean a lot to us! 💛
Sincerely,
Zia
TØTE Customer Support
Poor Return Experience and Delayed Refund
Their return and refund process is extremely difficult. You have to pay for the return yourself, provide the tracking code, and then repeatedly send that tracking information to them. Even when the courier system shows the package was delivered, they still make you wait and ask you to follow up again and again.
For a simple return and refund, I have already sent more than 10 emails. This practice is not reasonable and may not be lawful. I’m sharing this to warn others: do not buy bags from them. If anything goes wrong, you may spend months arguing just to get your money back. It has been over a month, and I still haven’t received my refund.
December 23, 2025
Unprompted review
Reply from TØTE
Dear Mexico,
Thank you for sharing your feedback. Zia here from Customer Service and I’m truly sorry for the terrible experience you’ve had. This is definitely not the experience we aim to provide, especially as our return process is intended to be smooth and hassle-free for our customers. We sincerely regret the frustration this has caused.
Could you please share your order details with us so I can personally look into this and assist you further with resolving the matter?
Best Regards,
Zia
TØTE Customer Support
Very satisfied.
Very satisfied.
Our young adults just love their bags. They get many positive comments at their Universities on the looks and functionality of the Tøte.
Slow on first delivery but fantastic service, especially on replacement order.
December 1, 2025
Unprompted review
Reply from TØTE
Dear May,
Thank you so much for your wonderful feedback! I’m so glad to hear that your young adults love their bags and are getting so many positive comments at their universities. We really appreciate your kind words, especially given the initial delivery delays.
We really hope that after the holiday season delivery go smoothly.
Sincerely,
Zia
TØTE Customer Support
Great customer service
My bag had a small malfunction and they immediatly fixed a new bag for free! Great customer service!
December 20, 2025
Unprompted review
Reply from TØTE
Dear Roemer,
Thank you for your kind words! We’re glad we could quickly resolve the issue with your bag and get you a replacement. It’s wonderful to hear you’re happy with our service! 💛
Sincerely,
Zia
TØTE Customer Support
Poor service.
SLOW SERVICE!… I placed an order last 30th of November and I still haven’t received my order. Its been 2 weeks now and there asking me to review the product. How can I check the product if I haven’t got it yet.
December 19, 2025
Unprompted review
Reply from TØTE
Dear Robin,
Zia here from Customer Service. Thank you for your feedback and I’m truly sorry for the lack of updates and communication regarding your order. Given that you haven’t received it yet, requesting a product review is absolutely not appropriate, and I understand how frustrating that must be.
I’ve tried locating your order using the details you've provided, but I’m unable to find it at the moment. Could you please share your order number or the email address associated with the order so I can personally look into this and work on resolving the issue for you as quickly as possible?
Best Regards,
Zia
TØTE Customer Support
Complaint
Two weeks ago I placed an order and since then I have contacted customer service multiple times by email. Every time I only receive automated replies that don’t answer my questions at all.
I paid €60 and instead of real support, I received an email asking how I’m enjoying my order — which is not even resolved yet. Very unprofessional.
No proper communication and no help at all. Not a good experience.
December 19, 2025
Unprompted review
Reply from TØTE
Dear MP,
Thank you for sharing your feedback, and I’m truly sorry for the frustration this situation has caused. We typically respond within 24 hours; however, due to the increased volume of orders and emails during the Black Friday and holiday rush, our response times were unfortunately affected. That said, this is not an excuse for the delay or the lack of clear communication you experienced.
We’d really like the opportunity to assist you properly. Could you please provide the email address used for your order or your order number so I can locate it, review the situation, and provide you with an update as soon as possible?
Best Rergards,
Zia
TØTE Customer Support
Because -5 is not an option
Feel scammed. Paid £81 for bags, got a confirmation email. No bags arrived. No tracking email as promissed. No reply to 3 emails. Although they continue to email offers.
Now having to dispute sale with bank. Don't bother unless you fancy the run around.
December 2, 2025
Unprompted review
Reply from TØTE
Dear Craig,
Thank you for sharing your feedback, and I’m truly sorry for the frustration and concern this experience has caused. I completely understand how upsetting this situation must be, and it’s certainly not the experience we want for our customers. We have responded to your email and made every effort to work with you toward a resolution. As discussed, your order encountered an issue that prevented it from being processed right away, we reached out to correct this and confirmed that we are fully willing to issue a refund if that's what you'd like to proceed with since the order was not received.
We've also mentioned that there is currently an open dispute with your bank which is preventing our system to process the refund directly which is why we've requested to have this canceled. However, since you’ve chosen to proceed through your bank, we respect that decision and kindly ask that you allow the dispute process to run its course so the refund can be completed accordingly.
Once again, we sincerely regret this experience and hope we may have the opportunity to serve you better in the future.
Best Rergards,
Zia
TØTE Customer Support
Stay aware from this company!
I placed an order on 2 December (order #61981). After a week, after sending several messages asking when I could expect my order (I wrote on Instagram, sent emails, sent a message using the form on the company's website), I received a reply (9th December) that one of the bags was out of stock and that they could send the two that were in stock and send the one that was out of stock later, and in this case I would have to pay additional shipping costs for the one that would be sent later.
I replied asking when the third bag was expected to be available. I was told that it was difficult to say, but they expected it to be shortly after Christmas. In that case (10 December), I wrote that I want to cancel the entire order and asked for it to be cancel, before shippment. I received a proposal that they could waive the additional shipping costs for split shippment. On 11 December, I repeated that I did not agree and that I was asking for the entire order to be cancelled and my money to be refunded.
And suddenly, on 12 December, the entire order was shipped, which is a very strange and suspicious move. It is very unpleasant when you ask a customer about the possibility of a different form of shipping, in this case separate shipping, after receiving a response that they are cancelling the purchase, and then shipping the entire order overnight. Besides, you mislead customers by saying that something is not available and then suddenly it is available when the customer informs you that they are cancelling the order. I did not want this order.
When the order arrived at 15th december (which I had already paid for), I wanted to see what the bags looked like. The bags I received from you are really poor quality and look different from the photos. The linings inside are very artificial and I find that very annoying. I asked for the order to be returned again (16th December).
In this situation, the company wrote that they care about the environment and that if I want, I can return the order at my own expense, completely ignoring the fact that I had already reported that I was cancelling the order.
I want to return these products to you as soon as possible and I do not want to have anything more to do with your company. Very poor customer service, misleading, charging additional costs, endless delays in responding, very poor quality of the products they sell, difficulties and delays in the purchase and return process. I strongly advise against using this company; stay away from them, very bad expiernce. IT’s a scam, It’s not truthworthy company!! Be aware. They do not refund any order and they dont want to solve problems properly.Still don't get any advise how can I refund money. They cheat people out of their money.
December 18, 2025
Unprompted review
Reply from TØTE
Dear Radek,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this experience caused and acknowledge that there were lapses in our response times, which understandably added to your disappointment.
That said, we would like to clarify that we made every effort to resolve this matter fairly and in good faith. A full refund was processed for your order, and despite this, we also reshipped the items to you at no additional cost. The replacement shipment was delivered on December 24th. We did this because we genuinely care about our customers and would never intentionally mislead or cheat anyone. Our intention throughout was to work toward a resolution that would ease your concerns and demonstrate our commitment to customer satisfaction. We truly hope that the steps we took help alleviate some of the frustration you experienced.
We regret that this situation did not meet your expectations and appreciate your feedback, as it helps us improve our processes moving forward.
Best Rergards,
Zia
TØTE Customer Support
Totally love this bag, works so well for everyday!
Ordering was super easy and delivery was very fast. The SIV bag in black is practical, comfortable, and stylish, with plenty of storage and an adjustable strap. I’m really happy with it! They make buying simple, deliver quickly, and offer high-quality, practical products that you’ll actually enjoy using.
December 18, 2025
Unprompted review
Reply from TØTE
Dear Yolanda,
We're so glad to hear that you’re loving your SIV bag and that it’s practical, comfortable, and stylish for everyday use. 🙌 It’s wonderful to know that our ordering process and fast delivery made your experience even better as well.
If you need help with anything else, we are always here to help.
Sincerely,
Zia
TØTE Customer Support
The real Tote concept. Loved it!
The bag is made with premium materials. It looks like it's gonna last! Delivery process is fast and customer service is awesome. The bag is better in person than in pictures. Loved it!
December 17, 2025
Unprompted review
Reply from TØTE
Wow, thank you so much for the glowing review! 🌟 We’re thrilled to hear you’re loving your Tote and that it’s living up to your expectations and then some premium materials, practical design, and a little “wow” factor in person are exactly what we aim for.
Fast delivery and happy service are just the cherry on top, right? 🍒 We can’t wait to have you rocking your TØTE every day. Thanks again for sharing your experience, your kind words truly made our day!
Sincerely,
Zia
TØTE Customer Support
Love the bag
Love the bag, it fits a lot in it and still easy to carry because of the strap
Strap is long enough. Small inside pocket with zipper is good.
Easy website, fast delivery.
December 16, 2025
Unprompted review
Reply from TØTE
Dear Femke,
Yay! We’re so happy to hear you’re loving your Tote! 🎉 It’s great to know it fits everything you need while still being easy to carry and that the strap and little zipper pocket are doing their job.
We’re also thrilled the website was easy to navigate and your order arrived fast. Thanks so much for sharing your experience, happy carrying! 👜💛
Sincerely,
Zia
TØTE Customer Support
I love it so far
I loved everything from the simple packaging to the detailed tote, the colour is incredible. So neat. And then when you wear it, it just levels up your outfit. Idk I have used tote bags before but never felt like this one.
December 15, 2025
Unprompted review
Reply from TØTE
Dear Javier,
We’re so thrilled to hear how much you’re loving your Tote! 👜💖 From the simple packaging to the stunning color and that “level-up-your-outfit” vibe, it sounds like it was made just for you.
It’s amazing to hear it’s giving you a whole new tote experience compared to others you’ve tried. Thank you for sharing your excitement, it truly made our day! ✨
Sincerely,
Zia
TØTE Customer Support
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