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No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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this company is honest help ful yes
this company is honest help ful
construtive
Elsa helped me solve my problem
Dont use this scam
Dont use this scam, i have been charged 12.74 euros. I have never subscribed to them though nor i purchased any service. I dont know how they accesses my account and email. Please refund my money immediately. I would request trust pilot to set a complete audit at their procedures and inform relevant authorities as well to stop them doing illegal desuctions.
On 21st of November I was purchasing…
On 21st of November I was purchasing from reel/ticktock kind of advertisement. As I was paying this all converted to membership of totglow and at the amount of 9.9USD totglow I contacted they said I must buy but I don't have kids and today early hrs2am I was debited from my account by them for 2nd time. Claim that is a membership and I told them I need my money ASAP so they said they don't do refunds I must cancel my membership and which I don't even know about it. Ppl I don't know and is 31,75 approximately 500+ 21st November and 1st December 2025
Confidentiality in dealings
Confidentiality in dealings, everything is transparent and of high quality
Issue adressed by Jeremy
I had a concern
I had a concern which, when brought to the escalation team, was handled immediately by Edith.
There was no waiting nor any difficulty getting the problem resolved and I received a confirmation email within an hour
Excellent customer service
"Thank you to the Escalation team"
Eugene help me and I'm very grateful
Eugene help me and I'm very grateful
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