I bought this eBike four years ago and it has been working great, except the battery went south this month. The typical life expectancy for this type of battery is 3-5 years. I contacted the service a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole front fork assembly was completely junk on the bike. It was welded wrong, the shocks didn't even work right, etc. It took 7 days to get a different fork that never came with any... See more
Company replied
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new bas... See more
Company replied
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
Company replied
Company details
Written by the company
TotGuard eBike, electric bikes for adults. From daily commuting to off-road adventures, TotGuard sells a wide range of electric bikes to bring you more outdoor riding fun.
Contact info
Office Unit No.3, 13/F of Grand City Plaza, No.1-17 Sai Lau Kok Road, Tsuen Wan, New Territories, 999077, Hong Kong, Hong Kong
- service@totguardebike.com
- totguardebike.com
3.7
Average
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Battery Replacement after 4 years
I bought this eBike four years ago and it has been working great, except the battery went south this month. The typical life expectancy for this type of battery is 3-5 years. I contacted the service and they were able to quickly identify a replacement. I bought the replacement and so far it has been working great.
June 22, 2026
Very good service.
June 11, 2026
Fast Shipping
Fast Shipping, bike works good, was easy to put together, only used couple times, sofar like it alot
May 23, 2026
Great prices and fast delivery.
May 27, 2026
They sent me the wrong speed control
They sent me the wrong speed control. I have been trying to get them to accept a return, but it’s been over a week since I sent them the email and no response.
May 1, 2026
Sent me the wrong fenders
Sent me the wrong fenders. They were supposed to be for the 3-in fat tires with the fender sent was for the 1-in tires.
April 21, 2026
Start putting the product in the package
March 8, 2026
Crap do not buy anything from this…
Crap do not buy anything from this Chinese crap pedalers
February 19, 2026
Shipping was fast and on time,plus I…
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
February 20, 2026
Unprompted review
Reply from TotGurad Electric Bike
Dear Customer: Hello! Thank you for your recognition of TotGuard's delivery service. We're glad you resolved the issue. Please feel free to contact us if you have any further questions. Happy riding! 🥰
The bike was packaged very well
The bike was packaged very well. This is totguard electric bike is built very well, I am very pleased. On the easy ensemble.
February 12, 2026
Reply from TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
please call me i will change the review…
please call me i will change the review to 5 stars. I can't find my key 🔑 941-404-9935 I need a replacement key
Express shipping to Florida took 6 days, it's not two three that's for sure
US citizens find it hard to reach you. I needed a key for my totgaurd e-bike for 2 months now
February 11, 2026
Reply from TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback. We currently sell bicycle battery keys in our online store. Please contact our after-sales customer service email (service@totguardebike.com) and provide a picture of your battery and Key Number Code. Our customer service staff will check your information, match the correct key, and provide you with a link to place your order. The battery key needs to be customized and produced after ordering. The estimated production cycle is 30 business days. Then shipped from China warehouse, estimated delivery time is 20-35 business days. From ordering to delivery it will take you close to 60 business days to receive it. If you have any questions, please feel free to contact me, thank you!
Everything was excellent
Everything was excellent, specially your communications unit I received the product in excellent condition. Thank you
December 22, 2025
Reply from TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Reply from TotGurad Electric Bike
Dear Customer: Hello. If the item you received does not match your electric bike, please contact our after-sales customer service at service@totguardebike.com as soon as possible. We will match the correct item and resend it to you!
At least I got the part so my bike can work
It took a while to get my bike part. If I was using my bike for work or school, I would have been in a situation. It would have put a lot of stress on my life. I ordered 10/3/2025 & received 12/10/25
December 1, 2025
Reply from TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback! We take your feedback very seriously. Due to insufficient stock of our display instruments in our US warehouse, we have to re-procure and ship them to you from our Chinese warehouse. This process involves sea freight and customs clearance, resulting in a longer delivery time, for which we sincerely apologize. Going forward, we will flexibly estimate procurement and prepare inventory in advance to avoid the risk of prolonged stockouts and to prevent customers from having to wait too long! We apologize for the delay. Please understand! Please feel free to contact us if you have any further questions! Thank you!
Ordered in July
Ordered in July. Informed it was back ordered 3 weeks later when I went looking for it. Found another one and had it 3 days later. This item showed up about 5 months too late.
November 21, 2025
Reply from TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback! We take your feedback very seriously. Due to insufficient stock of our display instruments in our US warehouse, we have to re-procure and ship them to you from our Chinese warehouse. This process involves sea freight and customs clearance, resulting in a longer delivery time, for which we sincerely apologize. Going forward, we will flexibly estimate procurement and prepare inventory in advance to avoid the risk of prolonged stockouts and to prevent customers from having to wait too long! We apologize for the delay. To make up for our mistake, we will send you a free bicycle lock as a gift! We hope this will compensate for our error. Please understand! Please feel free to contact us if you have any further questions! Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.