To the Cloud Vapor Store Reviews 84

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Extremely fast on ship out my item, it came exactly as described and under the cost of elsewhere. Would definitely recommend!

Rated 5 out of 5 stars

1. Free shipping. Shipped immediately, arrived in 1-2 days (I forget because I was out of town). 2. 100 dollars less than MSRP for Carta 2 3. Gave me an awesome sticker 4. They let me know about... See more

Rated 5 out of 5 stars

I really wish I could give more than 5 stars to this company/website! They had pieces that I needed that NOBODY else had and with great prices & extremely fast delivery. But to top it off was their cu... See more

Rated 5 out of 5 stars

They are a terrific vendor and I HIGHLY RECOMMEND them! Their inventory is expansive, they have all the latest and greatest products, their support team responds quickly to any requests, they are aut... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

The World's Best Vaporizers Trials | Exchanges | Buybacks


Contact info

4.8

Excellent

TrustScore 5 out of 5

84 reviews

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Rated 5 out of 5 stars

Impeccable services all around

I was contemplating trading out my Puffco Peak Pro plus accessories for a Dr. Dabber Switch² and after jumping through a ton of hoops to get my posting denied on Ebay and crazy lowball offers on FB Marketplace/ OfferUp I was at my wits end.

I came across To The Cloud Vape & after some Reddit sleuthing verified it was legit and submitted my items for a trade offer. After a simple email exchange, I sent my Puffco stuff and within 7 days had a new Switch² (and Sapphire Plus insert)!!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Tyler is the best!

Worked with Tyler, who was exceptional with communication and very professional. Sold a piece for cash and transaction was smooth and flawless.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! Got my switch 2 without any issues and landed within 2 weeks to the UK! No fees, no issues! Easy peasy! Great customer service!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

A Good Experience

The used selection caught my attention, but the customer service was even better. Tyler helped me make a purchase, trade and replacement. No sweat. Good experience. And the Mighty is just that.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Just made a purchase on Friday

Just made a purchase on Friday. I put in the wrong email and didn’t receive an order confirmation because of it. I emailed them and they actually called me on a Saturday while they were closed and the guy was super awesome he got my email and sent the confirmation and even had my order sent out. The customer service is absolutely fantastic I would highly recommend a company like that to everyone.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices! Great customer support !
I have bought several vaporizers from them which was cheaper than going straight to Storz & Bickel.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices, fast shipping and customer service. Recently had an issue with one of the products they were selling and they listened to me and did everything they could to remedy the situation even though they realistically had no stake or fault in the situation. I can appreciate a company like that. P.S. YLLVAPE who makes the Angus enhanced is terrible. Do not buy an angus enhanced.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great prices and selection

Great prices and selection, excellent customer service! We ran into shipping issues and they were promptly able to solve the issue.

Will definitely be a return customer for sure.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great customer service they really helped me out . Really happy with my order . Shipping was super fast . This company will see more of my business in the future for sure.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience

Site had really helpful info that helped me make the right purchase, and it shipped out promptly. I ended up ordering a refurbished model, but they were out of refurbs so they sent a new one! A lot of stores would have just cancelled the order at that point, but not them. I'm really pleased with my experience with this store.

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Refurbished crap with the worse return…

Refurbished crap with the worse return policy ever.
Item received obviously refurbished. When I returned it they charged me $140! Criminal return/loan policy? They'll shine it up and sell it to some other unsuspecting schmuck.
**their reply is their usual B.S. as Ive seen on many complaints here.Although I appreciate the plug for my show from these obvious frauds who support fraud in and out of office. It's sad you can't reply to their b.s. reply here. Proof they are garbage? They blocked me from their site. May their karma be swift. Calling anyone who calls out their horrific business practices "mentally unstable" is typical, read the other bad reviews.

November 13, 2024
Unprompted review
To the Cloud Vapor Store logo

Reply from To the Cloud Vapor Store

Customer ordered a brand new and sealed Onyx Classic Volcano. After a few weeks they decided they did not want it and asked to return it for a refund.

When told they could return it under the trial period for a fee they then stated the item was defective. We then advised them about the warranty from Storz & Bickel. Given the item was not in fact defective Meria then stated it was scratched. Our store with our Storz & Bickel rep CC'ed on the email sent out and email on how we can get the item replaced to which Meria remained adamant about returning. We again advised them how they could return the Volcano under the trial period. The customer returned the Volcano a month later along with a letter threatening negative reviews on her talk show and a credit card chargeback should a full refund not be issued. We refunded the customer under the trial period for buying a new item and using it for a month. The customer lost the chargeback as they received a brand new item, used it for a month and returned it.

Unfortunately (thankfully very seldom) we do get customers who think they can extort us with threats. At the end of the day you cannot buy a new device use it for a month and return it for a full refund then huff and puff when you have to pay.

Rated 5 out of 5 stars

Company is excellent

Company is excellent. Best prices on most things. Product ships quickly. I have purchased two major vapes from them. Got them both within days with a few nice surprises thrown in. Now my go to online store! Highest recommendation!

January 2, 2025
Unprompted review

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