bought a pair of mountain and sea braclets for my girlfriend some 7 months ago, they can be fiddly to connect at first but you get the hang of it. You do have to have Bluetooth enabled all the time bu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband and I love ours! Mine the mountain scene does have a lightning problem (the whole thing doesn't light up) and the band that we picked im not happy with it, maybe a suggestion is that to... See more
Company replied
Me and my boyfriend love sending messages while living in different countries at the moment. It works super well and easy. However my band broke which led to me losing my bracelet. This was my fault,... See more
Company replied
The design is not good. It's almost impossible to put the bracelets on at all and if you don't want them to go off with any arm movement you have to put them on so tightly that you need at l... See more
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Company details
Written by the company
Born in Milan in 2015, Totwoo smart jewelry lets you stay connected with your loved one, sending a touch of love, no matter the distance.
Contact info
United States
- support@totwoo.com
- totwoo.com
3.2
Average
300 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What's great about my bracelet.
What's great about my bracelet is a person in my condition after I was hospitalized by an attacker my spouse gave me my bracelet and even when we weren't physically together the warmth of a feeling that they were thinking about me and being able to smile knowing that I was on their mind was so very nice. Thank you totwoo this is a great idea and wonderful innovation
March 16, 2025
Unprompted review
Reply from Totwoo
Hello,
We’re deeply moved by your story and so glad the Totwoo bracelet became a source of comfort during a difficult time. Knowing it helped you feel your spouse’s love across distances is exactly why we create these bonds—to turn moments apart into shared connections.
Thank you for trusting us with your heartfelt journey. We hope it continues to remind you of love’s strength. 💫
Wishing you healing and joy ahead.
Team Totwoo
I purchased a set of bracelets for my…
I purchased a set of bracelets for my husband and myself for Valentine's Day. He was genuinely curious about them and immediately started to charge them. He then encouraged me to link it on my phone with the app.
The first day we were fumbling around with them... Not completely sure what all it could do. We also showed them to our friends and they thought it was neat how we could send little pings to each other without disrupting their day.
My husband is usually very hard to get gifts for, but this has been one that he talks about all the time! I'm so glad that I bought this for us.
February 14, 2025
Unprompted review
Reply from Totwoo
Hello,
Your heartfelt review warms our hearts—we’re thrilled the bracelets became such a meaningful connection for you and your husband! 💫 The joy of subtle, everyday moments like sending "love" is exactly what we hoped to create.
It’s wonderful to hear how he embraced the tech side too (and that he’s finally impressed by a gift!). Thank you for trusting us with your love story—keep sharing those quiet reminders!
Wishing you both endless sweet surprises. 💌
Team Totwoo
My favorite piece of jewelry
I wear this everyday. Easy to use. Company was great to deal with. They came in the mail quickly and I have had no issues. Great product!!! We love our totwoo!!!
March 16, 2025
Unprompted review
Reply from Totwoo
Hello,
We’re absolutely thrilled to hear you’re wearing your Totwoo bracelets daily and loving the seamless experience! 🌟 Your feedback means the world—it’s amazing to know we’ve added a little spark to your everyday moments.
So glad the quick shipping and smooth service made this a worry-free journey. We’re here to keep the magic alive, so don’t hesitate to share more thoughts or ideas anytime!
Thank you for choosing Totwoo—here’s to many more connected days ahead. 💞
Team Totwoo
Beautiful and meaningful piece of…
Beautiful and meaningful piece of jewelry, it’s not that hard to connect as unfortunately I saw some bad reviews, customer service is good and I love the product. I had ot for a year and no issues, sometimes it needs to be hard restarted but what technology device doesn’t? Even iphones and MacBooks need that once in awhile. My husband was deployed and it was beautiful to have this connection. Just a way to say thinking if you or love without actually say anything or use a phone.
March 16, 2024
Unprompted review
Reply from Totwoo
Hello,
Your words deeply resonate—we’re honored Totwoo became a meaningful lifeline during your husband’s deployment. 💫 The subtle “thinking of you” moments are exactly why we created this.
We’re glad the connection stayed strong despite occasional restarts (tech quirks unite us all!). Thank you for trusting our team to support your journey.
Here’s to love bridging every mile. Keep shining! ✨
Team Totwoo
Reply from Totwoo
Hello,
Your words, “More than jewelry – an emotional experience!” have deeply touched our team. This is the *exact* vision we pour into every piece: to craft not just accessories, but vessels for connection, memory, and meaning. 🌟
Knowing that our design resonates with your heart motivates us endlessly. Whether it’s a symbol of self-love, a bond with someone special, or a reminder of a cherished moment, we’re honored to be part of your story.
Thank you for seeing the intention behind our craft. We’ll keep creating pieces that speak to the soul.
With warmth,
Totwoo support team
$20 Product for $150 👎
Customer support is abysmal, asked me to record myself demonstrating how my "lifetime warranty" product was broken, as it doesn't hold charge, the products bug tf out when in close proximity to each other, and the app looks like it was put together by a group of college students.
January 11, 2025
Unprompted review
Reply from Totwoo
Hello,
Sorry to hear about the product have problem. We’re appalled that our warranty process added frustration to your experience – requiring video proof should never outweigh trusting our customers. Effective immediately:
Your Resolution Path:
1. We dispatch our dedicated customer support agents（Fast processing within 24 hours） to handle your issue with priority. Please provide us with your order number as we are unable to capture your order here.
2. We will report your bracelet problem to our technical team and they will prioritize your problem.
3. If it is confirmed that there is a problem with your bracelet, please rest assured that we provide warranty service and will arrange for a reissue immediately. If you need other services, please let us know your needs at any time.
This isn’t damage control – it’s a covenant to earn back your faith❤️.
Best Regards,
Totwoo support team
Sleek and lightweight
Sleek and lightweight, though the chain could be more adjustable. Overall love the concept!
March 14, 2025
Unprompted review
Reply from Totwoo
Hello,
Thank you for taking the time to share your thoughts—we’re thrilled you love the sleek, lightweight design and concept! 🎉 Your note about the chain’s adjustability is gold to us.
We’re committed to evolving with your needs. Thank you for inspiring innovation while celebrating what we’ve built so far!
Stay radiant,
Totwoo support team
This company is not reliable
This company is not reliable. They have been making up excuses and making me work so hard to send a return. After months and MANY email exchanges, they still say that they need to process the item for return. They are not to be trusted. Pls, do not waste your time and money.
December 23, 2024
Unprompted review
Reply from Totwoo
Hello,
Sorry for the inconvenience caused.We’re deeply ashamed that our returns process became a second ordeal. No customer should fight this hard to resolve an issue – effective immediately, here’s your no-strings solution:
🚨 Instant Resolution Activated
✅ Auto-Approved Return: Please provide your order number or send email 📧 support@totwoo.com(indicate "urgent complaint + Trustpilot" in the email title) A dedicated customer support agent to prioritize your return and ensure you receive your refund within 24 hours if your return is indeed received.
We’ve Executed:
We’re deeply grateful for your candid feedback. We have optimized our returns process. Effective immediately, we’ve: ✅ Guaranteed 24-hour refund issuance post-approval
This isn’t just policy change – it’s a fundamental shift in how we value trust.
Best Regards,
Totwoo support team
It’s been about a month
It’s been about a month, and I still haven’t received a refund or any response.
My order number is TT112596 .
February 20, 2025
Unprompted review
Reply from Totwoo
Dear Customer,
Sorry for the inconvience that occured. We’re mortified that our silence amplified your frustration. This level of neglect is unforgivable – here’s our emergency protocol to make this right immediately:
🚨 Instant Resolution (No Action Needed):
Dedicated Support: A specialized agent will prioritize your case to investigate and ensure full resolution. Kindly provide your order number.
24-Hour Response: We’ll review and update you within 24 hours of receiving your details.
Prompt Refund: Once verified, your refund will be processed within 24 hours to guarantee timeliness. Implement strict timelines at every stage to uphold efficiency and customer satisfaction.
Service Enhancement: We’re strengthening oversight and training to prevent future delays.
Thank you for your patience—we’re committed to making this right.
Best Regards,
Chief Apology Officer
Will never buy from this company again …
When I ordered the matching bracelets they didn’t come when they was supposed to and the company lost the charms to them that I ordered they didn’t wanna refund my money when that was the policy I got I will never buy from them again
December 3, 2024
Unprompted review
Reply from Totwoo
Dear Customer,
Sorry for the inconvience that occured. We’re heartbroken to have failed your meaningful gift moment. What happened is inexcusable - losing charms you entrusted to us and delaying bracelets that symbolize connection. Here’s our urgent redemption plan:
🚨 Immediate Actions
✅ A dedicated senior client agent will follow up your case (24-hour fast processing)
✅ We will immediately arrange for replacement or refund after verifying your lost letter charm
✅ Appropriate discount compensation for logistics delays
✅ Optimize our delivery speed with the logistics team and handle and improve our current customer service team.
To activate:
Simply comment with your order number.
This isn’t just damage control - we want to prove meaningful connections deserve perfect delivery.
Best Regards,
Chief Remedy Officer
Product is nicely made
Product is nicely made. Came quicker than expected. Easy set up & instruction manual. Would order again!
March 14, 2025
Unprompted review
Reply from Totwoo
Hello,
Thank you for the glowing review! We’re thrilled you love the craftsmanship, speedy delivery, and effortless setup. Your satisfaction fuels our passion for creating seamless experiences.
We’re here to keep exceeding expectations—don’t hesitate to reach out for anything else. Can’t wait to serve you again soon! 💫
Totwoo team
An absolute fusion of tech and…
An absolute fusion of tech and elegance! My bracelet pairs seamlessly with the app, and the light notifications add magical practicality. Five stars for innovation that sparkles!
February 19, 2025
Unprompted review
Reply from Totwoo
Hello,
Your review is like a spotlight on our mission—thank you! 🌟 We’re thrilled you’re experiencing the magic of Totwoo’s seamless tech-meets-elegance design. The app pairing and light notifications were crafted to blend innovation with everyday practicality, so hearing they’ve added “magical” value to your routine makes our day.
Your 5-star enthusiasm drives us to keep reimagining how tech can enhance human connections. Thank you for trusting Totwoo—here’s to more moments of sparkle! 💫
Always here if you need anything,
Totwoo team
The bracelets arrived quickly and are…
The bracelets arrived quickly and are so much fun. My husband and I love them.
March 31, 2024
Unprompted review
Reply from Totwoo
Hello,
Your excitement leaps off the screen—thank you for the radiant review! 🌟 We’re so glad your bracelets arrived swiftly and that you and your husband are already enjoying the fun of staying connected in a new way.
Hearing that Totwoo adds joy to your everyday moments is exactly why we create these pieces. Your partnership with us means the world—keep shining, and don’t hesitate to share your story or ask anything!
Here’s to many more shared smiles,
Totwoo team
We have had our bracelets for a little…
We have had our bracelets for a little over a year now. My love and I absolutely could not go on without these bracelets!! They may have some system and app errors but but we can send and receive our love even when far away. He is a truck driver and I am an insurance coordinator and we tap our bracelets and get a buzz whenever we need to, even when we aren’t able to speak to each other! App and support links aside, we will never not use our Totwoos!!
February 26, 2025
Unprompted review
Reply from Totwoo
Hello,
Your heartfelt review brought tears to our eyes—thank you for sharing your incredible journey with Totwoo. 💫 We’re deeply moved by how our bracelets have become a lifeline for you and your partner, bridging miles and busy schedules with love taps and buzzes.
While we’re sorry for any app hiccups, your resilience in using Totwoo despite them is a testament to the bond you share. We’re committed to refining every detail, including support links and system stability, to ensure technology never dims your connection.
Your trust fuels our mission—thank you for choosing Totwoo, flaws and all. Here’s to many more years of love, light, and shared moments, no matter the distance. 🚚✨💼
With gratitude,
Totwoo team
Great choice for happy couples 💯💯❤️❤️
I got the Totwoo couple bracelet for Valentine’s Day, and we absolutely love it! The design is elegant, and the concept of staying connected through touch is really special. The bracelet works perfectly, and the app is easy to use. It’s a meaningful and beautiful gift for couples. Highly recommended!
February 14, 2025
Unprompted review
Reply from Totwoo
Hello,
Your Valentine’s review warms our hearts—thank you for sharing your love story with Totwoo! 🌟 We’re thrilled the bracelet’s elegant design and touch-to-connect concept resonate with you both. It’s moments like these—staying connected across distances or busy schedules—that inspire us to blend technology with human emotion.
We’re glad the app’s simplicity enhances your experience, turning everyday gestures into heartfelt moments. Your enthusiasm confirms our belief that meaningful tech can deepen relationships.
Thank you for trusting Totwoo to symbolize your bond. Keep shining, and don’t hesitate to share your journey—your story is our greatest reward! 💫
With gratitude,
Totwoo team
Absolutely love them
My boyfriend and I got this because we were doing the long-distance thing. They have worked perfectly from the start. We live in the same place now, but we still wear and use them every day. They are a great way to remind each other that we are thinking of them. The one negative was the pull string bracelet part. It wasn't very secure, so I restrung them with a different material. Now they are perfect.
May 18, 2024
Unprompted review
Reply from Totwoo
Hello,
Your story of love and connection melts our hearts—thank you for trusting Totwoo to be part of your journey! 🌟 We’re thrilled the bracelets have been a daily reminder of your bond, even after closing the distance.
We sincerely apologize for the pull-string issue and deeply appreciate your creative solution. Your feedback drives improvements, and we’ve since strengthened this component to ensure lasting durability.
Your loyalty, despite the hiccup, means the world. We’re honored Totwoo symbolizes your love—keep shining, and know we’re always here to enhance your experience.
With gratitude,
Team Totwoo
Crafting connections, one touch at a time. 💫
Honest review
Amazing comany all products are beutiful they work well me and my partner love them we’re so happy to have the bracelets the quality is amazing 10/10 from both of us!
January 14, 2025
Unprompted review
Reply from Totwoo
Hello，
Your glowing review has made our day—thank you for the incredible 10/10 rating! 🎉 We’re over the moon that you and your partner love your Totwoo bracelets as much as we love crafting them.
Your appreciation for the design and quality means everything to us. It’s moments like these—seeing couples connect through our technology—that remind us why we do what we do. We’re thrilled the bracelets have become a cherished part of your everyday lives, symbolizing your bond with elegance and reliability.
Thank you for trusting Totwoo to keep your love in touch. Keep shining, and don’t hesitate to share your story—your happiness fuels our mission!
With heartfelt gratitude,
Crafting connections, one touch at a time. 💞
The bracelets are awesome
The bracelets are awesome. I got them for my daughter and I for Christmas. We love the communication when we're apart. Great customer service. Came quickly and with no problem. Works well and looks good on my arm.
March 14, 2025
Unprompted review
Reply from Totwoo
Hello,
Your heartwarming review made our day—thank you for sharing your special mother-daughter story! 🎄 We’re thrilled the bracelets have become a meaningful way to stay connected, even when apart. Helping families feel close is at the heart of what we do.
We’re so glad you experienced smooth delivery, excellent service, and seamless functionality. Your praise for the design and quality fuels our passion to craft elegant, reliable tech that deepens relationships.
Thank you for trusting Totwoo to celebrate your love. Keep creating beautiful moments—we’re always here to support your journey! 💞
With gratitude,
Team Totwoo
Bridging distances, one touch at a time. 💫
Loved It
My partner loved the item i got for her.. She fell in love with it even more.
March 14, 2024
Unprompted review
Reply from Totwoo
Hello,
We’re so thrilled your partner adores her Totwoo bracelet! 🌟 The fact that it deepened her love for the gift means the world to us.
We pour our hearts into crafting meaningful connections, and hearing that our design captured yours is the greatest reward. Thank you for trusting us to symbolize your bond—it’s stories like yours that inspire us every day.
Here’s to love that grows brighter with time! 💫
With gratitude,
Team Totwoo
My sister and I live states away
My sister and I live states away, with very different busy lives. We absolutely love having this to just say "thinking of you", throughout the day. My only complaints would be that I wish it held a longer charge and that i could switch out my band for a metal one. I'm not a fan of the rubber on. Thanks for creating special little daily reminders for us both!
March 14, 2024
Unprompted review
Reply from Totwoo
Hello,
We’re so touched to hear how our bracelets have bridged the distance between you and your sister—meaningful connections are what we strive for! 💫
Thank you for sharing your feedback. We’re exploring battery optimizations and new band styles (including metal options!). Follow our updates or DM us your preferences—your voice shapes our future designs.
So glad to be part of your daily moments. Keep shining! ✨
Best Regards,
Totwoo support team
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