toucanBox Reviews 4,343

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 4 out of 5 stars

My * loves Toucan box, I've been a subcriber for quite some time. My eldist used to look forward to receiving their monthly box as well until they became a teenager. Sad to read from an email sent fro... See more

Rated 5 out of 5 stars

Their customer service is spot on and the boxes have been fantastic fun for our five year old. The build activities and accompany magazine are great and we've all loved doing them together as a fam... See more

Rated 5 out of 5 stars

We've had Toucan Box delivered for two years now and my son continues to love the crafts. He regularly asks "do we have a new Toucan Box?" The crafts are age appropriate and creative. I definitely rec... See more

Rated 5 out of 5 stars

These boxes have been exceptional for our 3 and 6 year olds. I've been subscribing for 2 or 3 years and every box is different with nothing repeated for the whole time. They've led the children to go... See more

Company details

  1. Art Handcraft

Written by the company

A flexible subscription encouraging crafting, creativity and learning in children aged 3-8


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Both of my children have had toucan box…

Both of my children have had toucan box from a young age for many years. Sadly they have now outgrown it! As a parent I’ve loved watching my children have fun and getting to join in on their craft activities. Lots of lovely memories that I’ll treasure. It’s really helped them to develop an interest in art and all things creative! I would recommend for any tiny budding artists :-)

August 27, 2024
Unprompted review
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Reply from toucanBox

Thanks for sharing your experience with us!

Rated 5 out of 5 stars

Great product and customer service

Great product and customer service! Has kept my 5/6 year old entertained for 18 months with all sorts of different crafts and she loves getting a package in the post!

August 27, 2024
Unprompted review
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Reply from toucanBox

Thanks for sharing your experience with us!

Rated 5 out of 5 stars

The best gift for artists

Originally purchased a subscription for a Christmas gift but my little girl loved them so much we renewed for a second year. She asks every month when her box will arrive. These are top quality materials and we have never had anything missing.

December 18, 2023
Unprompted review
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Reply from toucanBox

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

My nephew loves these boxes and gets so…

My nephew loves these boxes and gets so excited when they arrive every month! Customer service is also great - Very responsive and helpful to a query I had about a payment.

August 26, 2024
Unprompted review
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Reply from toucanBox

We are so glad to hear that our boxes have been enjoyable for your family!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Small problem resolved the same day.

I have been purchasing Toucan Boxes for two of my granddaughter’s for some years now. They have always been pleased with the options they received as the Box is always age appropriate.
I had a small issue with payment last week which necessitated me contacting the Customer Service who resolved the issue the same day with no problem. Really efficient!

August 15, 2024
Unprompted review
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Reply from toucanBox

Thank you for your feedback!

We are thrilled to hear that our boxes have been enjoyable for your family.

We appreciate you taking the time to share your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

My son has loved getting these boxes…

My son has loved getting these boxes for going on 3 years!

August 21, 2024
Unprompted review
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Reply from toucanBox

Thank you for your feedback!

We are thrilled to hear that our boxes have been enjoyable for your family.

We appreciate you taking the time to share your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Very kind and helpful staff

I had an issue getting into my account after subscribing too toucan box! I emailed the team and a very kind team got back to me within 24 hours and sorted the account out for me! Now I am into my account and everything is perfect! We can’t wait for our first toucan box to arrive!

August 21, 2024
Unprompted review
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Reply from toucanBox

Thank you for your feedback!

We appreciate you taking the time to share your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

I’ve had 2 subscriptions with ToucanBox…

I’ve had 2 subscriptions with ToucanBox and both my daughter and niece have loved them, the variety of crafts have been amazing and educational and the special editions at Easter, Halloween and Christmas make the holidays even more special. Would highly recommend

August 20, 2024
Unprompted review
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Reply from toucanBox

Thank you for your feedback!

We are thrilled to hear that our boxes have been enjoyable for your family.

We appreciate you taking the time to share your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

We absolutely love these boxes

We absolutely love these boxes! Well worth the cost, really easy to follow, and hours of fun once created

August 19, 2024
Unprompted review
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Reply from toucanBox

Thank you for your feedback!

We are thrilled to hear that our boxes have been enjoyable for your family.

We appreciate you taking the time to share your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Fantastic craft boxes!

I've used toucan boxes for my 3 children for several years. They've had so much fun with them. The instructions are easy to follow and the boxes have everything you need. The little magazine/activity book is great too. I love how the boxes match the seasons and special events through the year. Especially useful during school holidays! They're always excited to see them arriving in the post 😊

August 14, 2024
Unprompted review
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Reply from toucanBox

Hi, Z.!

We are so glad that you and your children have loved our boxes!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Toucan has been a fantastic resource as…

Toucan has been a fantastic resource as a part of my daughter’s Home Education. It’s been wonderful seeing her confidence grow as she undertakes the creative tasks sent in each box. The contents have always been of good quality and exciting for my daughter to make. The customer service I’ve received along the way has been fantastic- thank you Toucan!

August 14, 2024
Unprompted review
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Reply from toucanBox

Hi, MRS!

We are delighted to hear that both you and your daughter have enjoyed our crafts!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 1 out of 5 stars

Entrapment

Despite the website suggesting no commitment you get trapped in a 12 month “subscription”.
They will not let you cancel despite never agreeing to 12 month plan in the first place.
Do not order a box!

August 14, 2024
Unprompted review
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Reply from toucanBox

Hi, Tracey!

Thank you for your feedback!

We have sent you an email with a solution to address your complaint. Please, check your inbox for further details.

toucanBox Customer Experience

Rated 5 out of 5 stars

Very good quality crafts that come with…

Very good quality crafts that come with easy to follow instructions for little ones. My son especially enjoys showing off his creations to his friends and teachers in school.Comes with all the supplies and instructions so your child can get on with the activity independently.

August 13, 2024
Unprompted review
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Reply from toucanBox

Hi, Fatima!

We are delighted to hear that both you and your child enjoy our crafts!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Making crafts really entertained and made my children happy.

I started this subscription when my daughter was four years old, I was very satisfied with the quality of the product, and my daughter enjoyed the variety of crafts, she was very happy when she read her name on the delivered package. I ordered this product for both of my kids for the Christmas holidays and they really had fun and enjoyed making seasonal crafts.

August 12, 2024
Unprompted review
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Reply from toucanBox

Hi, Fatima!

We are delighted to hear that both you and your children enjoyed our crafts!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Great customer service

Great customer service, a wonderful company with very creative and ingenious activities for kids to do. I really recommend - my little one always enjoys the activities.

August 12, 2024
Unprompted review
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Reply from toucanBox

Hi, Laura!

We're so glad that you and your little one enjoys our boxes!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Excellent product

Excellent product! My two sons have loved this over the years. It makes rainy days so much easier and the quality of the products is really high. It’s much better than the money you might spend on a toy as you get the experience along with it. We really have loved this in our house.

August 9, 2024
Unprompted review
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Reply from toucanBox

Hi, Ellie!

We're so glad that you and your children have loved our boxes!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Loved this subscription for my toddler

Had the 2 crafts per month subscription for my daughter from age 1.5 till almost 4. She really enjoyed it we only cancelled as it was getting a bit repetitive and had completed some of the crafts a few times by this point. Not sure why there’s negative reviews about cancelling as I got a response within an hour. The first time I went to cancel it they actually offered my a few months with the subscription half price which I accepted but now cancelling to have a break from it. Would re order in a year or so for my youngest child and the oldest to then get it again so it’s less ‘same-y’. Decent materials each time, some wooden and still displayed years on. Nice to make and give as birthday or Xmas gifts to family and friends too which we did with some at times. Overall really fun and engaging for kids!

August 9, 2024
Unprompted review
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Reply from toucanBox

Hi, Rachael!

Thank you for taking the time to share your experience with us.

We truly appreciate it!

toucanBox Customer Experience

Rated 5 out of 5 stars

Toucan box

Our two grandchildren (3&5) have so enjoyed the toucan box crafts over the past three years and staff are always helpful with any queries.

August 5, 2024
Unprompted review
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Reply from toucanBox

Hi, Sandygardening!

We are delighted to hear that your grandchildren have enjoyed our crafts!

Thanks for sharing your experience with us!

toucanBox Customer Experience

Rated 5 out of 5 stars

great fun, excellent customer service.

The boxes are great fun and my son just loves that he can get on with it on his own and create his own little projects. Recently we misplaced some instructions, contacted them and they sent a pdf replacement the same day. Brilliant customer service.

August 4, 2024
Unprompted review
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Reply from toucanBox

Hi Josef!

Thank you for the review! We are grateful for your kind words and are pleased to know that our product and service has exceeded your expectations. Thank you for choosing us!

toucanBox Customer Experience

Rated 5 out of 5 stars

Grandads monthly gift

As a grandad it was an easy Christmas present knowing that the activities are appropriate, educational and fun. Also the delight of getting something through the post from grandad each month is special

August 3, 2024
Unprompted review
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Reply from toucanBox

Hi, Joseph!

Thanks for sharing your experience with us! We truly appreciate it!

toucanBox Customer Experience

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