TouchBistro Restaurant POS/EPOS Reviews 

extremely poor customer service. I tried contacting them multiple times but never received a response. I was told someone would get back to me regarding some concerns, but I never heard anything back. Very disappointing experience, especially when you rely on a POS system for daily business operations.

I’ve been trying to cancel my service for months with no success. Despite multiple promises that someone would reach out, no one ever does. We even involved the BBB, and still no response. It feels like they ignore you so you’re stuck paying without resolution. I wouldn’t recommend this experience.

TouchBistro pos system is very bad , Do not use this company. I have them for 5 years it was terrible. Customer service took forever to reach them , the system is bad . Run away from touchbistro

Customer service is terrible. If you’re looking to sign up, they will call you back in 15 minutes. If you’re looking to cancel they will drag it out for months and continue to bill during that time.
The program itself is bad and reservations are frustrating. Many better options out there

The Positive:

Just switched over to TouchBistro at the end of 2025. The reporting and live operational updates are nice. The back end is pretty extensive so it takes time to navigate where everything is. However you can really get a good birds eye view of your business when you dive in. Inventory and labor management is good. Those were some of the top reasons why we switched from Square. The systems are fairly easy to use.

Inventory management is great. Once you are able to figure it out, it really makes a difference in cogs.

The Bad: POS layouts are a little behind as far as advancements.

I am currently on a call to customer service and I have been waiting for an agent for 38 minutes, It is 8:00PM central. This is the second time I have called them today, and the wait is considerably longer. I called at 1:00PM and the wait was around 20 minutes. 24/7 customer care is available....

Payment terminals are confusing for guest and cashiers.

The labor management part is great as far as scheduling goes, but there is a huge need for a operating app, Peachworks is great for management, but not team member friendly. (43MInutes...)How difficult is it for team members to get push notifications? If you are going to boast all in one, then truly be all in one, Not just mostly all in one.

Final Thoughts: As more time passes I hope that we feel more confident in the system. As it sits now I regret switching systems. I hope that feeling goes away only being 2+ months into it there has to be a better future for us with TouchBistro...I hope. Looking at reviews though I am not certain that will be the case. There is still quite a bit that TouchBistro should improve. Square is not catered to restaurants, but their systems are easier to use and honestly just better when interacting with the POS. Back office TouchBistro is superior than most. With nearly 2 years left on contract I will most likely begin the end of terms with them 2+ months before our contract ends, thanks to the other reviews I have seen. But who knows maybe they will figure everything out before that time comes. I hope so, but 51:11 on hold says otherwise. 58 Minutes to get an agent. He was great by the way. Very helpful.

2/26/26 Update
I Updated this review 3 times now. I first felt bad because of the not so great review so I shortened it, then I put it back because other people should know. I had to call customer service today again...35 minutes waiting for an agent to take the call. Also the virtual assistant is not available. On another note...When we signed the contract we were told that the system could distinguish between a debit and credit card. My call with customer service today proves otherwise.

We closed our restaurant the end of Dec 2024. We had an obligation to pay till the end of contract in Nov 2025. We continued to make our monthly payment till May 2025 when we noticed they were taking an additional 350.00 per month from us. It took weeks to finally get in touch with anyone from Touchbistro. Then they would call or email expecting immediate response but when we would try calling back crickets. All we wanted was an agreement for a final payment and they always wanted to stay cagey. They wanted us to set up EFT again and we wanted a written number from them and we would send a check or wire but we would never set up a draft with them again. Touchbistro wanted around 1250.00 but would never give a written response that that was it a final number. Our figures after taking the stolen money was around 300.00. Touchbistro would not discuss an offer with us so discussions broke down. Now in Feb 2026 they have turned us over to a collections/attorney for collections of 6758.00. This is nearly 2000.00 more than the original contract.

Ever since going cloud based the system updates cause endless headaches. If it's not broken .. don't fix it. I Don't recommend.

They started off real strong. It wasn't until I needed Customer Service to get my Online Ordering integrations operational. TouchBistro will say they only have one company that can do integrations, but there are more, they just don't keep up on their training and awareness of what these apps are. They'll give you a one-size-fits-all response and when it doesn't work they throw up their hands and say there's nothing they can do. They won't try to help, or help you source other options. Just wipe their hands clean of you and tell you to figure it out on your own OR go with Door Dash, the one integration they offer. (In Canada, Door dash is one of the slowest, poorest performing, and least popular of all the delivery apps. Gee thanks. If I could leave you zero stars I would, what a useless piece of skin, these people are.

Their priority appears to be account activation only. After that, agents become unresponsive and customer service keeps you hanging without actually resolving the problem. The monthly software fees are extremely expensive considering the lack of ongoing support.

I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning (February 2), another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not…

If you use TouchBistro, or know anyone who does, get out while you still can.

2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract.

Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well.

Do yourself a favor and avoid doing any business with them.

I wish there were less stars. This predatory company makes money by charging small businesses more at the times they can least afford it. There is a minimum threshold of credit card processing that they require, $5,000. If you fall below that in a month, they charge a fee between $350 and $500, which is the equivalent of processing $12K!!! Process $5001 every month, no problem, they take their monthly fee and that's that. But if you process $4995, watch out! They'll hit you with hundreds of dollars in fees. I hate this company and regret EVER signing up with them. Plus the contract is impossible to break. Don't believe their sales guys. This company sucks and I urge everyone to pick ANYONE else.

My cafe lost so much money with Touch Bistro's POS system. The equipment was slow and cumbersome and we had several negative reviews because of slow service that we were powerless to do anything about. Also, most days the POS froze and it would freeze several times a day so I was on the phone with them all the time with troubleshooting. My stress level was through the roof. I finally was able to switch companies after my contract with them ended. There hasn't been one issue since switching.

TouchBistro recently switched to web only reports. Something happened to their servers, I haven't been able to access our data for over 5 hours. If you can't provide 100% uptime give us an off-line way to access our data!

If I could give it a negative review I would believe me. Absolutely HORRIBLE!!!! We tried it for 3 days. We waited over an hour just getting someone to answer on technical support!! Then we I tried to cancel it. They have this cheesy no cancellation contract so that’s how they “retain” customers. When I contacted them to cancel and told them of our experience they said “ that’s what our over 15,000 customers deal with all the time. No mobile app ( they said that had it). You have to manually figure out your close out for the day. So if you have multiple people doing it. Good luck with that. There is no training period to see if it actually works for your restaurant, you have to sign a contract to get the equipment. So BEWARE!!!! DO NOT GO WITH THIS COMPANY! They are LIARS AND CHEATS! The only way they can stay in business is this no cancellation contract. That’s it!!!

Problem is really with there payment processing thru " pay rix " , we set our pre authorization at $15 . However very often it will pre authorize a customer card for a random amount, that leads to customers complaints and bad reviews to our business. Have had repeated conversation with touch bistro about this , went thru there " different levels ' of support,and nothing has changed, we started with them in Sept of 2024 , and of Sept of 2025 still have exactly the same issue, just be aware , you will deal with customer complaints

POS system was marginal to start, but the new updates have made this system practically unusable, real time reporting is non existent. to create and publish menu items now take many more steps than our prior experience. If you're looking for a bona fide POS with real time reporting, revenue management, labor percentage I'd look elsewhere.

TouchBistro Cloud Migration – A Complete Disaster for Restaurant Owners

I’ve been using TouchBistro for years, but their recent migration to the cloud has been an absolute nightmare. What should have been a seamless upgrade has completely disrupted our operations.

Since the migration:

Staff members were locked out, requiring all new passcodes.

Taxes were not properly transferred—many items had no tax assigned at all.

Menu items are printing to random printers, including our front register, causing confusion during service.

Items from seven years ago suddenly reappeared on our live menu.

Updates now require multiple steps—you have to publish changes, then manually sync on each POS terminal. It’s exhausting.

This was all rolled out right before a long weekend, showing no understanding of how restaurant businesses operate under pressure. We've spent hours on the phone with support, often speaking with reps who are difficult to understand and offer little actual help. Issues get passed around with no resolution.

On top of all that, there's a serious privacy flaw: staff members can view total gross sales from all closed bills—not just their own shift reports. This is unacceptable and opens the door for internal issues.

This POS system has gone from difficult to nearly unusable. It’s invasive, glitchy, and poorly supported. I strongly recommend against using TouchBistro, especially after this cloud migration. It has cost us time, energy, and revenue—and the problems keep piling up.

Garbage system. Always having to trouble shoot why their system does not work. No notifications for firmware updates, machines just stop processing, then you know it needs update. Everytime Apple Ios updates be sure it will stop working. Be ready to spend lots and lots of time on the phone to not get your problems solved. I call it the 15 steps to do anything, nothing is fluid. Lots and lots of apps to use this POS. None of them are friendly for you or your customer. They sell gift cards digitally, then for physical cards you need another company. The company they use Egift cards will only give you the liabilities if you ask for them and checking a balance is a nightmare. Processing is different for online ordering than POS, Chase bank for POS. Chase makes it really hard to get your statements. Updates to system in the middle of your work flow always during the most busy times. If you are looking for Something with lots of seperate parts, inconsistency, lots of down time that will cost you lots of man hours and business. This is the pile of junk you are looking for!

We've been sent an email saying that our till will not work between 4am and 5.30am EST on Monday, but we're in the UK so that is between 8am and 9.30, one of our busiest times as a cafe. If you're not going to consider your international customers when making decisions like this don't take our money. I will be leaving ASAP, what a joke.