TouchBistro Restaurant POS/EPOS Reviews 

I recently discovered the TouchBistro website and am impressed with the range of innovative POS solutions they offer for the restaurant industry. Their commitment to excellence and in-depth understanding of the specific needs of restaurateurs are evident through their well-designed and informative website. I was particularly impressed with their user-friendly interface, which seems to simplify ordering, payment and inventory management. Additionally, the site offers additional resources such as case studies and customer testimonials, which builds my confidence in their products and services. Overall, the TouchBistro website is a valuable resource for any restaurant owner looking for a reliable point of sale solution tailored to their specific needs.

Love our kitchen display
We operate a very fast pace Custom Ice Cream Shop (made from scratch onsite) with many options in which we make on the fly. Without TouchBistro our life would be chaotic. The point of sale and kitchen display ensure business runs smoothly. Since 2018 we have only had a couple of issues caused primarily by power outages but TouchBistro customer service was quick to resolve.

We operate a very fast pace Custom Ice Cream Shop (made from scratch onsite) with many options in which we make on the fly. Without TouchBistro our life would be chaotic. The point of sale and kitchen display ensure business runs smoothly. Since 2018 we have only had a couple of issues caused primarily by power outages but TouchBistro customer service was quick to resolve.

We have been using TouchBistro for past 6 years now, and it’s hands down the best POS system for any type restaurant, the simplicity and at the same the complications the system has are just on point and amazing.

Touch Bistro has the WORST customer service of any POS company I’ve ever experienced. Their sales staff offers the MOON, but when it come right down to it, there’s nothing but empty promises, and spotty service. We’ve had tons of issues to the point I just gave up trying to get them resolved, and just don’t use many of the paid-for services. Once the onboarding process was completed (barely), any help to set up additional services returned “crickets “. I would NEVER recommend this company and their business model to anyone.

The worst company ive done business with. Look at their reviews on the Ap store. Constant glitches forcing me to close my bar on more than one time. Ive had to sign up for Square just to have a backup POS for all the times TouchBistro goes down. They started charging me fees before I was even set up to use the software. The contract you sign only protects them, then they provide the worst product. I would highly recommend NOT using this company.
UPDATE: the below response is the typical response I get from them when I voice my issues. "senior support" doesnt seem to exist here, every tech or customer care specialist Ive spoken with refers me to the more senior support, problems still exist.

Our experience with TouchBistro's POS system has been nothing short of outstanding. The system is intuitive, user-friendly, and a valuable asset to our operations. However, the real game-changer has been our Client Success Manager, Lance. His unparalleled qualities, mixed with the functionality of TouchBistro, have made an indelible impact on Big League Dreams.

Lance is the embodiment of honesty and transparency, which can sometimes be in short supply, with a work ethic that is second to none and a skill set that is truly incomparable. His transparent and effective communication has been instrumental in helping us make the most of TouchBistro's POS system. Whether you believe me or not, Lance's influence has been so profound on our business that if he were no longer with TouchBistro, we would consider looking for another provider. Lance isn't just a Client Success Manager to us; he is the cornerstone of our successful partnership with TouchBistro.

Just switched over to TouchBistro and the staff loves it. It has been much more user friendly and intuitive than our last POS. Quick and fast set up and great communication!

The pos side wirjs fine and us yser friendly. The startup and yearly costs are way too high. For my volume if business,it takes away profit. Research prices before you buy.

For the most part the software works well is user friendly and provides decent reports.

Touch Bistro is probably one of the easiest POS systems I've ever used. I've worked with squirrel and it can't compare to Touch bistro. Super easy to use and learn and just all in all an organized POS system. Super pleasing to the eye as well. super impressed with them. coming from The Hatching Post and The Blind Angler.

TouchBistro is one of the best and easiest POS services available. We have tried others and TouchBistro is hands down a simpler and better program.
The Garrison House Inn and Restaurant

Switching to touchbistro was the best thing that could have happened to our business. Customer service is quick and efficient. Although I basically customized the whole menu and it took days/hours to finish touch bistro was there every step of the way to answer any questions. I love how efficient it is. New Staff always brags about how easy this system is. There are a few things they can improve but I feel that they are slowly improving with each update.

As a bartender, using TouchBistro has been a nightmare. It promises quick, simple, and easy service. However, be prepared for constant crashing and endless delays and connectivity issues. The service in really unreliable for a fast paced, quick service setting. It takes on average 5 to 10 whole minutes to do a simple cash transaction. Add on the debit transactions and that's another 3 to 5 minutes for the system to connect on top of processing payment. I've heard the company gaslight bosses saying it's their WiFi or internet, despite them using high speed, hard wired POS terminals. This is a very non user friendly POS system. We end up going back to our previous one.

I love Touch Bistro from their customer service, to all the new integrations they have. Personally I work with many POS and Touch Bistro has been the best!

Hi , I’m Daniel from taqueria el Jarocho we are so happy with bistro so far it’s a great system we been using for a year , I give 4 star because the system needs some updates..

Worst system to use, too many bugs, leave you hanging over busy weekends when system crashes each time.

I have told all my friends who use thier system to avoid and move elsewhere as they are pathetic at what they have and what they false promise.

I switched from Toast to Touchbistro and it was the best decision I’ve made. The customer service is so much better. My sales rep (Rich C) was hands on throughout the on-boarding process and it was smooth…Loyalty is better than toast too. Go with the bigger iPads for kitchen display tho, or project it onto a TV

The customer service is good when you get a rep on the line. I called in to make an update to my account, but I wasn't able to connect to someone right away about a 3 issues that I have been having with TouchBistro for a while. One is a customer service billing issue. The other 2 are technical issues that cannot seem to be resolved.
The wait times are too long for me to get technical assistance with my issues. I am too busy to stay on top of the issues.

I love the report.

Like which menu is selling. Which hours is the busiest to adjust on labour hours.

I love the splitting of the bill by seat or equally.