Solid choice for a POS platform. Great features and helps scale businesses. A crowded market but would definitely recommend TouchBistro. Easy to use system and competitive pricing.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Solid choice for a POS platform. Great features and helps scale businesses. A crowded market but would definitely recommend TouchBistro. Easy to use system and competitive pricing.
Company replied
Absolutely the worst tech support ever. Nothing gets resolved and god help you if they they finally give an update, everything crashes. I’m bald otherwise I would’ve pulled all my hair out with th... See more
Company replied
"🚨 Misleading Business Practices 🚨 I signed a contract with TouchBistro trusting they'd let me use my old hardware. After signing, they demanded new hardware. Service never started, and when I as... See more
Company replied
I cancelled my account 5 months ago and was told someone would reach out in 1-10 business days. Still haven't heard back and they keep charging me for services I'm not using. Cancelled my credit card... See more
Company replied
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
477 Richmond St. W, 10th Floor , M5V 3E7, Toronto, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best POS for full service Restaurants. Have been using it for 2.5 years now and it’s been great, they helped me out during the lockdown. Great support. Easy to use interface.

Reply from TouchBistro Restaurant POS/EPOS
I was shipped the hardware and was completely unable to create an account with them on their "on boarding" website. I was sent this useless "welcome onboard" email 7 times, tried contacting their customer support and got nothing but the run around, apologies etc etc. I wasn't even able to complete the first step of setting up the pos. Complete rip-off and scam. The person who sold me the system became suddenly unavailable and did not return calls. I am now resigned to the fact we were ripped off $2,700 for their hardware and now have a useless POS system.

Reply from TouchBistro Restaurant POS/EPOS
Great Point of Sale System, is easy to use, very complete, excellent for fast food restaurants with home delivery and to get there, it has a useful cloud platform that gives you access to very detailed reports of sale, operation and inventories. / Gran Point of Sale System, es facil de usar, muy completo, excelente para restaurantes de comida rápida con servicio a domicilio y para llegar, tiene util plataforma en la nube que te da acceso a reportes muy detallados de venta, operación e inventarios.

Reply from TouchBistro Restaurant POS/EPOS
Great customer service! Great communication and follow through. Since day 1, these folks have been super helpful. The promotions and tools they’ve set us up with are going to set us apart! We’re really looking forward to opening the boxes and really getting to work with everything!

Reply from TouchBistro Restaurant POS/EPOS
Touch bistro is the most intuitive POS around. It allows me to not only track sales, but trends within menu categories (and menu items), staff and the floor plan looks great!
It's made my life so much easier.

Reply from TouchBistro Restaurant POS/EPOS
Touch bistro makes my life as a business owner easy and they have the best service except for some.

Reply from TouchBistro Restaurant POS/EPOS
TB makes my POS and business administration so easy. All the integration accounting software system is fairly easy. Thanks TB

Reply from TouchBistro Restaurant POS/EPOS
My rep Enabel , really great she helped me through out . She is really polite, patient and helpfull.

Reply from TouchBistro Restaurant POS/EPOS
With excellent support and easy to use POS, would highly recommend Touch Bistro to all operations.

Reply from TouchBistro Restaurant POS/EPOS
Touchbistro has been very helpful and user friendly. The installation process was thorough, and informative. I really appreciated Touchbistro's hands on aid throughout the process.

Reply from TouchBistro Restaurant POS/EPOS
Onboarding was easy. Staff is courteous and patient. Thank you for your services!

Reply from TouchBistro Restaurant POS/EPOS
Great interaction with the sales team and set-up team.
As new users as we ran into minor problems, the support team was quick and courteous in handling them for us

Reply from TouchBistro Restaurant POS/EPOS
We've been a TouchBistro customer since 2019. We've grown with them. I'm not sure if they're growing to fast or what but their support team can't keep up with everything they're offering. We recently opened a 2nd location and switched to TouchBistro payments. We switched over 10 days ago and haven't received one deposit and nobody knows why. Nobody will even return a call or email. A gentleman named John Florinis is supposedly working on it. I'll update the review when they get back to me. So far it's been a nightmare.

Reply from TouchBistro Restaurant POS/EPOS
TouchBistro is the best all-in-one restaurant management system, with advanced features and an intuitive platform. they helped my friends restaurant increase sales, delight guests, save time and money. i highly recommend you to give them a try, you wont regret it

Reply from TouchBistro Restaurant POS/EPOS
TouchBistro has been a lifesaver to our restaurant! We started out with Clover as our POS and had nothing but problems with it from the beginning! We switched to TouchBistro and it’s been smooth sailing ever since. If you are looking for a cost effective and highly functional POS system, I highly recommend TouchBistro and all the great products and services they offer.
La Vita Bella Italian Ristorante
Long Beach, MS.

Reply from TouchBistro Restaurant POS/EPOS
I have been with TouchBistro for 4 years now and have been very happy with ALL of the help and guidance I have received! Even in very stressful situations, TB has always come thru. I know I can count on them to answer any concerns I have. If I had to add a piece of constructive criticism, it would be to add an emergency help line instead of just the help desk for time sensitive emergencies. I will be opening another location and there is no doubt in my mind that I will be doing it with TB's system.

Reply from TouchBistro Restaurant POS/EPOS
We choose touchbistro for its powerful tools to ease restaurant flow. Most of our staff were new to using technology so we needed a simple system that wouldn’t frighten our staff. They all love touchbistro we went from a cash operation and hand written tickets to an easy automated, credit card capable system. We save so much more time now taking orders, completing orders, balancing drawer and reviewing financial status. We love touch bistro

Reply from TouchBistro Restaurant POS/EPOS
Great system, easy to use. My servers love it, which keeps me happy.

Reply from TouchBistro Restaurant POS/EPOS
Our experience was fantastic. Justin went above and beyond the call of duty to help us.
Our owner passed after ordering the system and the GM walked out 3 days later.
Justin basically baby stepped us every step of the process.
And for that we are very thankful .He is top of the line all the way!!!!!!!

Reply from TouchBistro Restaurant POS/EPOS
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.