While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed 2 orders on the same day and never received any items. They will not tell me what is going with the orders and will not respond to emails. Awful service.

Rated 1 out of 5 stars

Absolutely horrible first time experience: TouchDolls force you pay $3 dollars for security packaging, which isn’t different from regular packing via USPS. The items purchased were balled up and shove... See more

Company replied

Rated 3 out of 5 stars

Shipping takes way longer than advertised on their website and as of June and July 2020 customer service is lacking to say the least. Items will arrive, just takes over a month and this store in Flori... See more

Rated 5 out of 5 stars

I am always skeptical about online boutiques, however Touch Dolls was a great experience. I was able to use afterpay and got a great deal on the merchandise I ordered. The clothing sizes were accurate... See more

Company details

  1. Women's Clothing Store

Written by the company

Touch Dolls is an online clothing store providing fashion savvy and on-trend looks at prices that wont make your tummy turn and your wallet burn.


Contact info

2.8

Average

TrustScore 3 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and Beyond

Last week I ordered a dress for my birthday celebration which is today. In my confirmation email, it was expressed that the pick up location was closed on weekends. I was visiting on Saturday and that was the only day I could pick it up, I was in panic mode. Noelle, one of the managers viewed my concerns in the chat and offered to meet me with my dress. I will be sending pictures! Love the dress, perfect for women with curves!

February 18, 2023
Unprompted review
TouchDolls logo

Reply from TouchDolls

Hello Doll, Thank you for being a valued TouchDolls customer! We appreciate your business and we are happy to hear about your positive experience shopping with us. Thank you for supporting us, Queen!😘

Rated 5 out of 5 stars

The shipping the quality got my dress…

The shipping the quality got my dress just in time for Valentines Day 10/10

February 10, 2023
Unprompted review
TouchDolls logo

Reply from TouchDolls

Hello Cici, Thank you for being a valued TouchDolls customer! We appreciate your business and we are happy to hear about your positive experience shopping with us. Thank you for supporting us, Queen!😘

Rated 1 out of 5 stars

WORST EXPERIENCE EVER

My well anticipated order came couple days ago. I dropped everything, got naked and ready to try on my goodies. Well! Imagine my shock an disappointment when i saw the qualities and designs up front. Im utterly disgusted! The red dress material is a cheap as eva. The floral dresses is not is flattering in person... not at all the black and white polka-dot skirt set was was short... the other package i didnt even open because i was down! Completely ova it... I never shop here again. Now im hold hostage because they dont do refund. They're website is very misleading. I very displeased. This company is designed to take your money without produce quality products. I HATE DISHONEST PEOPLE

January 24, 2023
Unprompted review
TouchDolls logo

Reply from TouchDolls

Hello Doll,
We apologize that you were not happy with your overall experience. Although, our products vary in fabrics and styles they are advertised and pictured as accurate as possible. Our policy has been the same for many years and we always display complete transparency by showing all information on the return policy listed on our website for all customers to see prior to ever making a purchase. The great news is that our gift cards do not have an expiration, so it can be used at any time. Please reach out to us at support@touchdolls.com so we can further discuss your dissatisfaction with our return policy.

Rated 5 out of 5 stars

By far the best online shopping…

By far the best online shopping experience. Navigating the website was easy and shipping was faster than I expected. I received the clothes quickly and the quality of the clothes arid not disappoint. I loved everything about their clothing and service
and will be shopping here again for my Valentine’s Day outfit.

January 26, 2023
Unprompted review
Rated 5 out of 5 stars

OMG I JUST LOVE TOUCH DOLLS I HAVE SO…

OMG I JUST LOVE TOUCH DOLLS I HAVE SO MANY PRETTY ITEMS FROM THEM AND THE MATERIAL IS GREAT QUALITY I’M DEFINITELY A LONG TIME CUSTOMER

January 15, 2023
Unprompted review
TouchDolls logo

Reply from TouchDolls

Hello Ida, Thank you for being a valued TouchDolls customer! We appreciate your business and we are happy to hear about your positive experience shopping with us. Thank you for supporting us, Queen!😘

Rated 5 out of 5 stars

I absolutely love Touch Dolls

I absolutely love Touch Dolls! The quality of the 4 pieces I’ve purchased from them on two occasions was high quality. Their customer service is outstanding & they provide rapid responses to inquiries. The best part is the fast shipping! I received my items within 3 days of my order. ⭐️⭐️⭐️⭐️⭐️

January 17, 2023
Unprompted review
TouchDolls logo

Reply from TouchDolls

Hello Amanda, Thank you for being a valued TouchDolls customer! We appreciate your business and we are happy to hear about your positive experience shopping with us. Thank you for supporting us, Queen!😘

Rated 5 out of 5 stars

Absolutely will shop with touch dolls…

Absolutely will shop with touch dolls again . Communication I find now a days to be very off with companies but not with them !! And they made sure my dress was on time for my birthday and I couldn’t ask for anything more perfect. Thank you so much for your superb customer service. I am a happy and will be a returning customer.

January 14, 2023
Unprompted review
TouchDolls logo

Reply from TouchDolls

Hello Gabby, Thank you for being a valued TouchDolls customer! We appreciate your business and we are happy to hear about your positive experience shopping with us. Thank you for supporting us, Queen!😘

Rated 5 out of 5 stars

One of my favorite online boutiques

One of my favorite online boutiques! I love how they add new arrivals almost every day, and they have the best quality clothes with accurate sizing. The best part is their fast shipping and amazing customer service. Anytime I needed to do a return, or had a question about an item, I received an immediate response. I wish I lived in Florida, so I could actually shop at their store!

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality!

TouchDolls has great quality clothing that fit like a glove! The shipping is fast and they have great new selections every week, would totally recommend!

December 19, 2022
Unprompted review
TouchDolls logo

Reply from TouchDolls

Hello Kamille,
Thank you for being a valued TouchDolls customer! We appreciate your business and we are happy to hear about your positive experience shopping with us. Thank you for supporting us, Queen!😘

Rated 5 out of 5 stars

Touch Dolls has very quality and cute…

Touch Dolls has very quality and cute clothing items and accessories. I've purchased a few items from them and the shipping was quick with great customer service.

Most recently I purchased a bomb lace with mesh dress for an adult prom. I was the highlight of the night with many compliments.

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing quality, amazing customer service!!

I ordered from Touch Dolls and I could not be happier !! My package came quick, every outfit I ordered fit amazing, and everything looked exactly as it did online. I’m so glad I found them because I’ll be ordering from them again! great quality, great customer service.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

I love my catsuit so much

I love my catsuit so much, I got it in two colors. The fit is great and the quality is perfect. This is one of my favorite places to shop bc the trends and prices are on point. Def recommend.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

SOPHIA ANDERSON

SOPHIA ANDERSON
Please don’t believe those bad reviews, take it from someone who’s been with touch dolls for over 7 years now and still have no complain great products and great material I love touch dolls and always love there products💯👍

October 31, 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed with their return policy and customer service …

Very disappointed with their “customer service” and return policy. I ordered a dress that was clearly a different color than what was promoted on their website. When I asked for a return label bc the dress was not the color I expected they asked for the invoice and a picture. No problem, I sent it. Then they asked for the sku number on the tag of the dress. Ok… fine.. then they further let me know they will not send a return label bc my order was correct. If it’s a different color then it’s not correct. They stopped responding so I’m sharing my experience. They need to add colors are different then they appear. Not to mention the pants set I ordered is for someone who is clearly 6feet bc the pants are up to my boobs and the ankle part drags on the floor for an additional 5 inches. Worst experience buying from Touchdolls.

November 8, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look