I recently bought a set of orange and black mats for my 2022 Dacia Duster from ToughMats, and I couldn’t be happier. The fit is absolutely perfect— they were made specifically for the car—and they i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They exceeded my expectations in every way! I ordered a set for Mercedes e class and they look absolutely stunning! The fitting is just perfect, covering every inch of my car floor. The quality is sup... See more
Ok, so the product itself is decent however it didn’t come with plastic clips to attach to the vehicle properly. It had Velcro tabs and a small amount of adhesive Velcro tape which isn’t fit for purpo... See more
Company replied
Avoid this company. Quality is worse than poor and have been waiting since March 4th 2024 for refund it is now April 3rd 2024 and all I get as response is that its klarna holding it up and klarna say... See more
Company details
Written by the company
We make custom fitted luxurycar mats for more than 300+ car brands incl. Mercedes, BMW, Audi, Ferrari, Lamborghini, Tesla Luxury, Honda, Ford, Porsche Luxury, Toyota and more.
Contact info
917a, Garratt Lane, London, SW17 0LT, England, United Kingdom
- +447828473345
- sales@toughmats.co.uk
- toughmats.co
4.0
Great
59 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding quality
Outstanding quality, jenny was very responsive and provided excellent customer service. The mats arrived within the expected timeframe and fit my Mercedes perfectly. Overall it was fantastic experience
June 14, 2024
Unprompted review
I have two dogs and these mats have…
I have two dogs and these mats have been a lifesaver. They protect my car's interior and are easy to clean. excellent quality and provide full coverage. Very happy with the service.
June 10, 2024
Unprompted review
Toughmats did their job brilliantly
I was a but skeptical about ordering custom mats online, but i decided to give toughmats a try. i'm so glad i did! The material quality is super great and they fit perfectly. I'm extremely satisfied with my purchase and highly recommend toughmats.
June 9, 2024
Unprompted review
These mats are game changer for my…
These mats are game changer for my car's interior. Fit my suv perfectly they are thick and plush, giving my car a luxurious feel. they are worth every penny. excellent quality
June 7, 2024
Unprompted review
Very Satisfied
Customer service was excellent. mats fit great and easy to install, overall good experience thank you
June 7, 2024
Unprompted review
quality is amazing and they look beautiful
I really liked the mats, quality is amazing and look really beautiful inside my car. fitting was just perfect and easy. i recommend them to every one who needs the best fitting mats.
June 4, 2024
Unprompted review
mats arrived in excellent condition
mats arrived in excellent condition, exactly as described. great value for the money with fast delivery
June 3, 2024
Unprompted review
received mats on time
received mats on time, super fine quality and fitting.
June 1, 2024
Unprompted review
Great mats that completely improved my…
Great mats that completely improved my car interior. impressed with quality they are soft and comfortable. A bit expensive but worth it
May 14, 2024
Unprompted review
Received my matts a couple of days ago…
Received my matts a couple of days ago and fitted them straight away, I was not disappointed they were great quality easy to fit and the fit was really good, car looks amazing now.
May 1, 2024
Unprompted review
Fabulous mats
Fabulous mats! Easy to order, customer service excellent throughout.
April 26, 2024
Unprompted review
Poor quality
Poor quality, badly packaged ,wrinkles and folds from delivery not come off after months tried all advice provided and still nothing ,long wait time , customer service in basically non existent , feel conned , don't buy don't waist your money
April 2, 2024
Unprompted review
Avoid this company
Avoid this company. Quality is worse than poor and have been waiting since March 4th 2024 for refund it is now April 3rd 2024 and all I get as response is that its klarna holding it up and klarna say tough mats are not responding to emails
March 1, 2024
Unprompted review
I am really pleased with my mats
I am really pleased with my mats. I was originally sent wrong mats but now I got in touch with Jenny and she sorted out my new mats not a problem. 5stars for jennys customer service. How ever I received my new mats the following week and they fit smashing. Really pleased.
March 25, 2024
Unprompted review
Great mats great company
Ordered a full set of mats for my new Audi. The company, were excellent at keeping me informed of my order and delivery. We experienced an issue with delivery off one part of my order. The company were quick to respond and look into the matter. All in all, the product was excellent as advertised. Fitted well and looked great and was very impressed with their customer care. Shame others aren’t as diligent as this company. Wouldn’t hesitate to recommend.
March 10, 2024
Unprompted review
Reply from Toughmats
Dear Ann,
Thank you for sharing your feedback with us. We're pleased to hear that you're satisfied with your mats and that they fitted perfectly into your car. Ensuring a smooth and hassle-free experience for our customers is our priority, and we appreciate your patience and understanding regarding the delivery issue. Your recommendation is valued, and we're grateful for your support.
Safe travels in your Audi with your new mats!
Best regards,
Toughmats UK
Perfect fit and good quality
I recently got my custom mats and I'm really happy to mention that the mats fit perfectly and are of very good quality. Jenny was super helpful, and the delivery was on time. I recommend them to anyone looking for car mats
February 25, 2024
Unprompted review
Reply from Toughmats
Dear Richard,
Thank you for sharing your positive experience with us! We're thrilled to hear that your custom mats fit perfectly and meet your expectations in terms of quality. Jenny will be delighted to hear your kind words about her assistance, and we're glad that the delivery was timely. Your recommendation means a lot to us, and we appreciate you spreading the word about our car mats. If you need anything else in the future, please don't hesitate to reach out.
Best regards,
Toughmats UK
Very friendly customer service
Very friendly customer service. Responded straight away to any queries/questions I had..marvellous luxury mats.
March 5, 2024
Unprompted review
Reply from Toughmats
Dear Peter,
Thank you for your kind words! We're thrilled to hear that you found our customer service prompt and friendly. It's fantastic to know that you're enjoying your luxurious mats. Your satisfaction means the world to us!
Best regards,
Toughmats UK
total con took money sent wrong mats…
total con took money sent wrong mats promise replaements never got no reply to emails
April 14, 2023
Unprompted review
no customer service
After only 8 months my front car mat is wearing out. So I've tried to email them and it bounced back. The phone number never gets answered. And the 'contact us' section is never replied to.
Nothing more to say, other than I won't be using them ever again. You have been warned.
January 6, 2024
Reply from Toughmats
Dear Customer, We're saddened by the 1-star rating, especially given that you haven't rated us based on the initial quality or fitting upon receiving your mats. Many of our customers have been using our mats for over a year without issue. Our mats are designed with durability in mind, and we include a footpad to prevent wear from constant heel pressure.
It seems that your usage may have been particularly rough, as you mentioned wear on the front driver's one. We understand that you may be looking for a replacement, but please note that our warranty covers replacements for wear that occurs naturally within a year, not for rough usage.
Regarding the email bounce issue, we're not certain if it occurred on your side. If you are considering replacing the front driver mat, we would like to offer you a discount. Please send us an email at ( Sales@Toughmats.co.uk ) with photos as proof, and we'll be happy to assist you in getting new ones.
Delivered in great time .really pfitted car matsleased…
Delivered in great time .really pleased with them and easily fitted in short time
November 30, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.