tourHQ Limited Reviews 389

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and friendly, often going above and beyond to tailor experiences and provide helpful insights. The service is frequently described as smooth, well-organized, and efficient, with many appreciating the personalized itineraries and excellent communication. People also highlight the positive user experience, noting the ease of finding suitable guides and the overall enjoyment of their holidays and tours. However, some customers were not happy with the company's communication and organization, citing issues with last-minute changes to meeting places and a lack of transparency regarding tour details. A few people also mentioned difficulties in finding local guides for specific regions and felt that some proposals did not align with their requested itineraries.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and professionalism. Many... See more

Service

Clients share positive opinions on service, highlighting excellent organization, responsiveness, and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the platform... See more

Location

Users describe positive interactions with location. Many reviewers highlight the expertise of local guides in... See more

Holidays

Reviewers express great satisfaction with their holidays, often highlighting the exceptional organization and... See more

Based on these reviews

Rated 5 out of 5 stars

We just did a girls reunion holiday trip in Barcelona after a lot of planning. Coming from different parts of the world, Barcelona turned out to be the perfect choice of destination for a trip like th... See more

Rated 5 out of 5 stars

Unforgettable Cairo Tour with Mr. Khaled! ★★★★★ We had an incredible day touring Cairo with Mr. Khaled! He guided us through the Pyramids of Giza, the Sphinx, the Grand Egyptian Museum, and eve... See more

Rated 5 out of 5 stars

We had Dario for a guide, Pompei and Naples. Extremely knowledgeable, personable, a great communicator. He is a native Neapolitan, has great love and passion for his city and area. Makes the histor... See more

Rated 5 out of 5 stars

We spent 2 full days with Claudia and from the first moment we felt so comfortable with her. She not only took us to visit the most amazing spots but also added the good conversation. She naturally ad... See more


Company details

  1. Travel Aggregator
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency

Written by the company

With tourHQ's local guides, you can effortlessly navigate through local languages, customs, and traditions that often make travelling to a foreign place overwhelming. We offer beautifully curated travel plans, once-in-a-lifetime experiences, valuable travel advice, and the freedom to customise itineraries to ensure everything is as per your wishlist! At tourHQ, we firmly believe that if there's a purpose to life, it is to journey into the unknown, encounter the unfamiliar, and live the unimaginable! Our mission is to empower you, the traveller, to realise this purpose and make the most of your travel by assisting you in the best way possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic guide

Fantastic guide. Knowledgeable and also a really nice person to spend the day with.
Highly recommend Elvis.

April 17, 2026
Rated 5 out of 5 stars

The guide you introduced me is very…

The guide Yuliya the tourHQ introduced me is very helpful. She spoke English very well and told me many historical stories of Belarus. She brought me to an amazing coffee shop. She is a nice girl and I learnt many things about Belarus from her. I trust the tourHQ Limited.

April 14, 2026
Rated 5 out of 5 stars

Had an amazing Kasigau hiking adventure…

Had an amazing Kasigau hiking adventure with Lera Explore Tours and Safaris! The hike was challenging but so rewarding, with breathtaking views from the bottom to the peak. The team was very supportive, well organized, and made the whole experience fun and smooth. Definitely one of the best adventures I’ve had—highly recommend!

April 4, 2026
Unprompted review
Rated 4 out of 5 stars

A situation that could have been avoided.


I had made a review about TourHQ on TrustPilot and TourHQ immediately contacted the guide asking him if had complained about TourHQ's rates.

TourHQ recognised that they had caused a disquieting situation from having made made a grave mistake based on a false assumption.

records and inform the Urfa guide because not only is this unfair, but it is unjust and totally unfounded.

In future, TourHQ should not abuse TrustPilot's reviews and jump to conclusions like this.

While I found this situation disturbing, I do recognise that TourHQ does a good job of looking after their clients by providing very high-quality experiences.

April 5, 2026
Unprompted review
tourHQ Limited logo

Reply from tourHQ Limited

Thank you for your feedback.

At tourHQ, guides are independent professionals who set their own prices. While the vast majority uphold the highest standards, we have, on occasion, seen instances across the industry where some guides highlight platform fees to clients in order to encourage higher tips or additional payments. This is something we do not condone, as our priority is to ensure that clients are never placed in an uncomfortable position during their experience.

For this reason, whenever we come across feedback that may indicate such a situation, we carry out a routine quality check to ensure that no such interaction has taken place with an ulterior motive to extract additional payments. This is a standard process designed to ensure the highest level of customer experience.

The guide you referred to is a valued “SuperGuide” on tourHQ, and we have no reason to make any accusations against him. As clarified earlier, this was simply part of our mandatory checks in such a situation.

We would also like to reiterate that our commission structure is fully transparent and published in our FAQs. We are proud to maintain one of the lowest and most guide-friendly rates in the industry.

That we follow up even on a 4-star review reflects how seriously we take client experience and service quality.

We hope this provides clarity, and we thank you again for sharing your concerns.

Rated 5 out of 5 stars

Great Tour Guide-Laura

This experience was terrific because our guide, Laura, planned a custom itinerary to suit our specific interests. We wanted to see how people live in the Blue Zone area. She took us to 2 very different villages, explained the lifestyle. She is very well educated and talked a lot about history and culture. We had time to stop for a traditional lunch and buy cheese from a local shepherd. A very fun moment was when a huge flock of sheep crossed the road in front of us. You don't see that every day!

April 2, 2026
Rated 5 out of 5 stars

We had an absolutely amazing experience…

We had an absolutely amazing experience on this tour, and a big part of that was thanks to our guide, Mouhib.

From the very beginning, everything was perfectly organized, the pickup was right on time, which we really appreciated. Throughout the journey, Mouhib made the experience so much richer by stopping at beautiful and interesting points along the way for photos, and by sharing fascinating insights about Tunisia’s history, culture, and daily life.

He was always attentive, kind, and ready to answer any questions. He made sure we felt comfortable at all times, stopping whenever we needed and really adapting to our rhythm.

One of the most special moments was in the desert at night, watching the stars together and sharing that experience was truly magical and so much fun.

Sleeping in the desert camp was definitely the highlight of the trip. We highly recommend going as far as possible into the desert to fully experience the dunes, it makes all the difference.

We had such a wonderful time and felt very well taken care of. We 100% recommend this tour, Mouhib as a guide, and the company overall.

Thank you for such a beautiful experience!

We totally recommend this tour snd his services, mouhib is great, thanks so much!

March 28, 2026
Rated 3 out of 5 stars

Ok - not excellent

I found a good guide on your site. But it was not easy to navigate through the offers and to choose another /additional trip to the booked one. I have contacted the support, they have explained me that this is not possible (!?). Ok, I managed it elswhere. :-)

March 30, 2026
tourHQ Limited logo

Reply from tourHQ Limited

Thank you for the review. It is lovely to hear that you had a great tour in Georgia with your guide. Regarding your feedback on being unable to book an additional tour- I believe that this was a miscommunication. We are more than happy to arrange a range of tours for clients.
When a traveller puts in a request on tourHQ for a tour, they may receive multiple quotes from different guides in the area for the same request to give a choice of different tour plans for the requested date. Once a booking is made for a particular plan, the other guides are informed that the client has booked someone else, and their quotes are closed. In case the client would like to book multiple tours, that is also possible, but since it is likely that the additional tours for a different date- our team needs to check for the guide's availability for the alternate dates before we can enable bookings for those. I hope that this clarifies why you may not have been able to automatically book guides for dates on which you already had an existing booking.
Our team is available on email/ WhatsApp/ chat- and are always help arrange these bookings.

Rated 5 out of 5 stars

Perfect private Trip trough Tirana

We did a 2 1/2 Hours private Trip with Elio Kromidha and it was just the perfect start: Elio is a very nice guy, really skilled in history, fluent in English. He showed us around the city gave us great insides and recommendations for places to go. I can highly recommend a trip with him!

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Agia Napa, Famagusta

I went on the Agia Napa, Famagusta tour on 24-Mar-2026. My Guide Cemaliye was not only thorough and incredibly knowledgeable she was kind enough to provide me invaluable insights into everyday Cypriot life. It was better than I had hoped. I was extremely satisfied with the experience.

March 28, 2026
Rated 5 out of 5 stars

Our tour guide "Excellent Nico"

Our tour guide, Nico, at Punta del Este, was very knowledgeable, kind, informative and generous with time. He spoke English well. We enjoyed the 4 hour-tour in Punta del Este though we were pressed for time due to early tender, he squeezed in a lot of information and we were able to have lunch also.
"Amazing"!!

March 13, 2026
Rated 5 out of 5 stars

Amazing Safari tour with Ace Tanzania

We had an absolutely amazing safari with Ace Tanzania.
We received the best service!!

Valence we appreciate your service, you answered all my questions, emails, messages, calls, so quickly, which made me very confident and were able to adjust all the details that I needed. Very quickly we were able to confirm the booking and your responsiveness and comprehension of our needs was key! THANK YOU!

Christina, our contact person when we were in Tanzania.
Every single detail was taken into consideration, confirmed and aligned with our expectations, decisions and needs. Your responsiveness was also so helpful and we felt that you were in absolute full control of our trip.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

What a great resource for accessing local tour guides!!

What a great resource for accessing local tour guides. My first experience using TourHQ was a total success. The ease of connecting with my guide and working out the details of the itinerary was super convenient and easy. I already am working on another trip to another country. Great experience!

February 25, 2026
Rated 4 out of 5 stars

Decent platform for guides but has room for improvement.

I have been using tour.hq for some time now to manage my guiding activities. The interface is generally user-friendly and it is a good way to connect with travelers directly. I appreciate the trancparency in communication. However, sometimes the support response takes a bit longer than expected. Solid 4 stars...

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Our guide Sayed was really very good!

Our guide Sayed was really very good. Was speeking Dutch and English language on a good way.
Sayed is a very frendly and spiritual person. He learned us lot about the archeologie and historie
and made our trip so special !
Thank you very much Sayed!

March 10, 2026

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