Really helpful customer service. Very patient with my multiple queries on booking an Intrepid tour and sorting flights and transfers too. Really pleased with the final price and very grateful for this... See more
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Review summary
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All the possible help and information was provided regarding my forthcoming trip, via the online presence and follow up emails. Their customer service has been second to none. Everything is laid o... See more
Company replied
Booking was a breeze and they were very responsive to my questions. Even though we are in different timezones, I could tell they responded as soon as they saw my messages and had a response for me. Th... See more
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The most AMAZING journey of my life! Truly Incredible Europe!The tour guides that accompanied us were awesome! Sagri treated us like she we were her family. All the guides informed us of local cust... See more
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Company details
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our Japan adventure!
First time customer and the booking went very well. All questions were answered and help was given for reserving pre and post tour nights. We can't wait to actually start our adventure.
February 17, 2026
Reply from tourhub
Hi there! Thank you so much for the 5-star review! We’re thrilled to be part of your first experience with tourhub.
Planning a trip to Japan is so exciting, and we’re glad we could help smooth out those pre and post-tour details for you. It’s all about making sure you can just focus on the adventure ahead! We can't wait for you to get out there and explore.
Safe travels,
The tourhub team
Originally booked a small group tour to…
Originally booked a small group tour to Dubai, Jordan, Luxor, Aswan and Cairo. They ended up changing this to a private tour, which was okay. We had a lot of issues the two weeks we were there. The itinerary was changed, we didn't know anything about our last flight, receiving no information at all. I got food poisoning in the first night of our 4-day Nile cruise. Our first flight into Cairo was late at night. We were booked at a hotel over an hour away. By the time we got there, we would have had only 45 minutes to rest before we returned to the airport. I ended up having to buy two hotel rooms with my points at a hotel close to the airport, just to get 2 hours of rest. I cannot get those points back. The sites were great to visit. The guides were great however they all spent quite a lot of time on their phones. Some of the places we went to had everything under my name and others had some under my friend's name. It was very confusing. It just seemed to be a whole lot of issues that didn't need to be
February 8, 2026
Unprompted review
Reply from tourhub
Hi there,
We have looked into our records and are having some trouble matching these specific trip details or this itinerary to any of our recent bookings. As we act as an agent for various tour operators, we always want to make sure feedback reaches the right people.
We are truly sorry to hear about the frustrations you experienced during your trip. That sounds like a very stressful two weeks and certainly not the experience we want for any traveler.
If you did book with us, could you please reach out at hello@tourhub.co with your booking reference? We would be happy to forward these details to the operator involved so they can address these operational issues directly.
The tourhub team
no help
no help
as i have requested but not much response but i am not sure some issues
February 16, 2026
Reply from tourhub
Hi Christopher,
Thanks so much for getting in touch. I’ve taken a look at our records and can see our team responded to your last message from a few days ago - I’m so sorry if that didn't reach you or if something else was missed. We genuinely want to make sure you're looked after!
If our messaging service is giving you any trouble, please don't hesitate to email us directly at hello@tourhub.co
We’re here to help and want to get this sorted for you as quickly as possible. Thanks again for your patience while we bridge the gap.
Best,
The tourhub Team
Good tour choices and quick response…
Good tour choices and quick response from questions
February 16, 2026
Reply from tourhub
Hi David,
Thanks so much for the feedback! We’re really glad you found a tour you loved from our selection and that our team was able to get back to you quickly.
We know how important it is to get those questions answered when you're planning an adventure, so we’re happy we could help. We hope you have an incredible time on your tour!
Best,
The tourhub Team
So far they answer my questions
So far they answer my questions, and my 1st time to used your company and hopefully not the last, thank you and for sure I will have more questions before the trip
March 1, 2026
Reply from tourhub
Hi Christina,
We’re so happy you chose us for your first trip, and we’ll be doing everything we can to make sure it’s the first of many.
Please, keep those questions coming! That is exactly what we are here for as your agent - to take the guesswork out of your travel so you can just focus on the excitement. No question is too small, so don't hesitate to reach out whenever something pops into your head.
We’re looking forward to helping you get everything perfect for your big adventure!
Best,
The tourhub Team
User friendly and professional staff!
Very easy to use and the staff are knowledgeable of the tours. They will call you at designated time for all inquiries. Especially to Jo who help us navigate to our desired destinations.
February 27, 2026
Reply from tourhub
This is a fantastic review, especially since it highlights both the ease of your platform and the personal touch from your team. Mentioning a staff member by name (Jo) is a goldmine for building trust!
Hi Jennifer,
Thank you so much for the 5-star review! We’re thrilled to hear that you found the platform easy to navigate and that our team’s tour knowledge helped get your plans off the ground.
A huge thanks for the shout-out to Jo - I’ll be sure to pass your kind words along to her! She’ll be so happy to know she helped you find your perfect destination. We take a lot of pride in those scheduled calls to make sure all your questions are answered on your terms, so it’s great to hear that worked well for you.
We can't wait for you to experience the tour! Please don't hesitate to reach out if you need anything else before you set off.
Best,
The tourhub Team
Reply from tourhub
Hi Ki,
Thanks so much! We’re thrilled you’re happy with the discounts and our service.
As an agent, we love being able to find those extra savings for our travelers. Can’t wait to help you find your next great deal!
Best,
The tourhub Team
I did send a message and did not…
I did send a message and did not received any response. I scheduled a call and they never called me back . There is no way to contact them and I am stucked.
February 6, 2026
Reply from tourhub
Hi Maryam,
I am incredibly sorry for the frustration caused by the technical error with our callback system and the delay in our initial response. We know how stressful it is trying to manage travel plans during such a difficult time, and we truly regret that we weren't there for you right away.
I’m very glad we have now been able to speak over the phone. As an agent, our goal is to advocate for our customers, and I’m pleased to confirm we successfully worked with the tour operator to secure a waiver for your cancellation.
We appreciate your patience while we got this sorted and are happy we could reach a positive outcome together.
Best regards, The tourhub Team
Good
Good:
- Keeping all the booking information in one plateform which is good.
-Communication is done via the message box.
Need to Improve:
-Delay in response from the agent in the message.
-Direct call is avoided. Require a direct call for the customer to interact with agents.
-Information about fees is not clear. Extra fees apply to changes made to the confirmed trip. TourHub should not charge extra fees for making changes ahead of time to a confirmed trip.
-Currency conversion is a problem. It should provide an option to select the standard international currency to avoid variation.
February 26, 2026
Reply from tourhub
Hi Ramesh, Thank you so much for the detailed feedback! We’re really glad you enjoyed having all your booking info in one place - we built the platform specifically to keep things organised for groups like yours.
We also hear your frustrations on a few points and wanted to share a little more context:
The 'Extra Fees' Confusion: This is a big one! We want to clarify that Tourhub actually doesn’t charge any fees for changes or cancellations. Those charges come directly from the tour operator’s own policy. We know it’s frustrating when plans change and we always do our best to advocate for our travellers with the operators.
Response Times: Because we want to give you 100% accurate info, we often have to wait for a specific update from the tour operator before we message you back. This can sometimes cause a little lag, but it ensures you’re getting the right answers straight from the source.
Phone Contact: We use our messaging portal so that both our team and the tour operators have a transparent, shared record of everything. It’s the best way to make sure everyone, including the people running your tour, is on the same page but we do also offer callbacks, please do ask via the portal if you'd like to arrange one with the team.
Currency: We process payments in the operator's local currency to keep the base price as low as possible for you, though we know bank exchange rates can be a bit of a moving target depending on where you live.
We really appreciate you booking with us, and we’ll keep working on making these details even clearer for our future travellers.
Many thanks for booking with us,
Tourhub Team
Price quoted was wrong and I paid…
Price quoted was wrong and I paid additional the booking.
February 13, 2026
Reply from tourhub
Hi,
I’m truly sorry that the final pricing didn't meet your expectations and for the frustration this caused. As a booking agent, we always aim for total transparency, but sometimes third-party operational changes are outside of our direct control.
While I know it wasn't the ideal outcome you were hoping for, I'm glad our team was able to provide a final clarification through your customer dashboard and at least provide some discount. We appreciate your feedback as it helps us improve how we work with our partners moving forward.
Best,
The tourhub Team
Reply from tourhub
Hi Ursula,
Thanks so much! We’re thrilled to hear you enjoyed the support. As an agent, our goal is to make the planning process as smooth as possible, so it’s great to know our feedback hit the mark for you.
We can’t wait for you to get out there and enjoy the trip!
Best,
The tourhub Team
Fast response times
Fast response times. Very helpful staff. Helped with additional nights. Great advice.
February 13, 2026
Reply from tourhub
Hi Dawn,
Thanks so much! We’re thrilled to hear our team could help you with those additional nights and provide some solid advice for your trip.
As an agent, that’s exactly what we’re here for-making those extra details easy so you don't have to worry about them. We're glad our fast response times made the planning smoother for you!
Have an amazing time on your tour!
Best,
The tourhub Team
Very good spot to look at multiple…
Very good spot to look at multiple companies in one spot. Any questions were promptly and well answered.
February 12, 2026
Reply from tourhub
Hi,
Thanks so much! We’re really glad you found it helpful to compare different companies all in one place- that’s exactly why we’re here as an agent!
It’s great to know our team was able to get those questions answered quickly for you. We want to make sure you feel 100% confident before you head off on your adventure.
Have an amazing trip!
Best,
The tourhub Team
The Tourhub staff did a great job in arranging my upcoming trip to Scotland.…
The Tourhub staff did a great job in making sure my trip and travel arrangements suited my needs and the type of tour I wanted. I'm looking forward to this tour coming August.
March 5, 2026
Reply from tourhub
Hi Douglas,
Thanks so much! We’re thrilled to hear that our team was able to tailor your Scotland arrangements to exactly what you were looking for. As an agent, finding that perfect match between the traveler and the tour is what we do best!
August is a fantastic time to be in Scotland - we hope you have an absolutely brilliant trip. Please don't hesitate to reach out if any more questions pop up before you head off!
Best,
The tourhub Team
5 out of 5.
5 out of 5.
This is the 3rd time I've used this company, Thailand, Morocco and now Vietnam and Cambodia.
Each time, all my questions were answered promptly, they gave me a competitive quote for the trips and put my mind at rest each time.
Would definitely recommend Tourhub to anyone considering travelling, either alone or as part of a group..
February 25, 2026
Reply from tourhub
Hi Paul,
Thanks so much for the 5-star review! It’s been a pleasure helping you navigate Thailand, Morocco, and now Vietnam and Cambodia. Being your go-to agent for three separate adventures is something we’re really proud of.
We’re so glad we could get those questions answered and put your mind at rest each time. We’ll be ready and waiting (with some repeat discount, I'm sure) for your 4th trip!
Best,
The tourhub Team
Timely
Timely, friendly, clear and concise answers to all my questions. All in all, easy to book with a happy ending.
February 24, 2026
Reply from tourhub
Hi Mary,
Thanks so much for the 5-star review! We’re thrilled to hear you had such a smooth experience from your first question to that "happy ending" finish.
Providing clear and friendly support is exactly what we strive for as your booking agent, so it’s great to know we hit the mark for you. We'll be here in your customer dashboard whenever you're ready for the next one!
Best,
The tourhub Team
Answering my many questions promptly!
Answering my many questions promptly!
Extremely well organized touring trips and always concerning tour people to make sure that they are happy with their great experiences with touring at new places
February 10, 2026
Reply from tourhub
Hi there!
Thanks so much for the kind words! We’re thrilled to hear that our team was able to get those questions answered quickly for you.
It’s great to know you felt well-supported and that the organization hit the mark. Ensuring our travelers are happy and comfortable while exploring new places is exactly what we strive for. We'll be sure to pass your feedback along to the team!
Hope to help you plan another adventure soon.
The tourhub team
I have now made 4 reservations using…
I have now made 4 reservations using Tourhub and each one was handled with courtesy and efficiency.
February 9, 2026
Reply from tourhub
Hi Chari,
Wow, four reservations! Thank you so much for your continued trust in us.
We’re thrilled to hear that each experience has been handled with the courtesy and efficiency you deserve. As your booking agent, making the process smooth and easy is exactly what we aim for.
We’ll be right here in your customer dashboard whenever you're ready to start planning number five!
Best,
The tourhub Team
Good service
The representative on the phone was courteous, well informed and answered all of my questions.
February 8, 2026
Reply from tourhub
Hi Susan,
Thanks so much for the 5-star review! We’re really glad to hear our team was able to provide the clear, courteous answers you needed to feel confident in your booking.
As your booking agent, we always aim to make the planning process as smooth as possible. We’ll be right here if any other questions pop up before you head off!
Best,
The tourhub Team
Reply from tourhub
Hi Amita,
Thanks so much for the 5-star review! We're really glad to hear you found our customer service prompt and helpful.
As your booking agent, our goal is to get those questions answered quickly so you can focus on the excitement of your trip. We'll be right here in your customer dashboard if you need anything else!
Best,
The tourhub Team
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