Really helpful customer service. Very patient with my multiple queries on booking an Intrepid tour and sorting flights and transfers too. Really pleased with the final price and very grateful for this... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
All the possible help and information was provided regarding my forthcoming trip, via the online presence and follow up emails. Their customer service has been second to none. Everything is laid o... See more
Company replied
Booking was a breeze and they were very responsive to my questions. Even though we are in different timezones, I could tell they responded as soon as they saw my messages and had a response for me. Th... See more
Company replied
The most AMAZING journey of my life! Truly Incredible Europe!The tour guides that accompanied us were awesome! Sagri treated us like she we were her family. All the guides informed us of local cust... See more
Company replied
Company details
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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I spoke to some lovely consultants who…
I spoke to some lovely consultants who really made the booking experience smooth & trouble free.
February 11, 2026
Reply from tourhub
Hi Linda,
Thanks so much for the 5-star review! We’re so proud of our team, and I’m thrilled to hear our consultants made your booking experience so smooth and trouble-free.
As your booking agent, that’s exactly what we aim for. We’ll be right here in your customer dashboard if you need anything else as you get ready for your trip!
Best,
The tourhub Team
Excellent service …
I booked my tour and have received nothing but great communication and service. I plan to book more trips in the future.
February 10, 2026
Reply from tourhub
Hi Dot,
Thanks so much for the 5-star review! We’re so proud of our team for providing the great communication and service you’ve received so far.
As your booking agent, our goal is to make every step of your journey smooth, and we're thrilled to hear you’re already planning more trips with us. We’ll be right here in your customer dashboard whenever you're ready for the next one!
Best,
The tourhub Team
Very helpful getting back to me each…
Very helpful getting back to me each time and answering all my questions, then finding room for me on this tour.
February 10, 2026
Reply from tourhub
Hi Michael,
Thanks so much for the kind words! We’re really glad we could get those questions answered for you and, most importantly, find a spot on the tour. It’s always a win when we can make the logistics work out so you can focus on the trip itself!
We hope you have an incredible time exploring. Please do stay in touch and let us know how it goes!
Best,
The tourhub Team
Always friendly and ready to offer…
Always friendly and ready to offer exceptional service! I asked for help with different tours before settling for an amazing adventure. The staff promptly responded with suggestions and assistance. That's why Tourhub remains my go-to-platform.
February 17, 2026
Unprompted review
Reply from tourhub
Hi Anthony, Thanks so much for the kind words! We are so happy to hear that our team could help you navigate those different options to find your 'amazing adventure.' That’s exactly what we’re here for! Knowing that we’re your go-to platform means the world to us. We can’t wait to hear all about the trip!
Thank you,
The tourhub team
Very good experience dealing with…
Very good experience dealing with Tourhub. Very quick response and helpful customer service
February 10, 2026
Reply from tourhub
Hi! Thanks so much for the 5-star review. We’re really glad to hear you had such a smooth experience and that our team was able to jump in quickly to help. That’s exactly what we aim for!
Safe travels on your upcoming adventure!
Best,
The tourhub team
Book at Your Own Risk - Paid in Full — Then Canceled
We booked an Ireland group tour through TourHub eight months in advance, specifically choosing it because the itinerary listed named downtown hotels. TourHub required a $700 non-refundable deposit immediately to “confirm” our seats. Months later, the hotels were changed without asking to properties outside the city centers with no explanation — even though the original hotels were still bookable. Communication was poor throughout.
Four months before departure, TourHub demanded full payment. Then, three months before the tour was scheduled to begin — after we had booked flights based on their confirmation — they canceled the tour entirely.
Requiring large upfront payments, making material changes to the product, then canceling months before departure demonstrates extremely poor business practices and a complete disregard for customers’ planning and financial commitments.
Travelers should be very cautious before booking through TourHub. Confirmed does not appear to mean confirmed.
February 13, 2026
Unprompted review
Reply from tourhub
Hi Keith,
We are incredibly sorry for the frustration and disappointment this cancellation caused. After eight months of planning, we know how upsetting it is to have your original plans fall through so close to your departure.
While we work closely with our partners like Costsaver to provide these tours, the experience you had with the late cancellation and hotel changes is not what we want for our travelers. We know that Costsaver did try to resolve this by offering alternative dates or moves to their other brands, but we completely understand that these options didn't fit your existing flights or budget.
When we reached out to see if we could help save your travel dates with a different itinerary, we understand you had already decided to organise your own trip and accommodation. We have now processed a full refund of all your payments, including your deposit, which has been forwarded to you.
If there is anything else we can do to assist with your plans, please don't hesitate to reach out at hello@tourhub.co
Best regards,
The tourhub Team
Reply from tourhub
Thanks so much for the 5 stars! We’re really glad our team could help you out. We pride ourselves on being there for our travellers every step of the way. Hope you have an incredible trip!
Best,
The tourhub team
Great help with finding a tour to suit…
Great help with finding a tour to suit our requirements.
Quick to respond
Questions answered
Felt supported and given plenty of time to consider options .
February 9, 2026
Reply from tourhub
Hi! Thank you so much for the 5-star review. We’re thrilled to hear that you felt supported and had plenty of time to weigh your options-finding the perfect tour is a big decision, and we’re just happy we could help you navigate it!
It was a pleasure answering your questions, and we can’t wait for you to head off on your adventure. Thanks for choosing tourhub!
Best,
The tourhub team
Very Responsive
This is the first time I booked my travel with Tourhub. Every time I asked a question, I received quick and detailed response. Highly recommend.
February 6, 2026
Reply from tourhub
Thanks so much for the recommendation! We’re thrilled to hear that your first experience booking through tourhub was such a positive one.
As an agent, we pride ourselves on being that reliable bridge between you and the tour operators, so it’s great to know our team’s quick and detailed responses hit the mark for you. We really appreciate the feedback and can't wait to help you with your next journey!
Best,
The tourhub Team
Had a financial issue with my down…
Had a financial issue with my down payment but it was quickly resolved. Thank you
February 8, 2026
Reply from tourhub
Thanks so much for the review! We’re really glad to hear that although there was a hiccup with the down payment, it was resolved quickly for you.
We appreciate your patience and are happy we could get everything back on track for your trip!
Best,
The tourhub Team
Highlights of Ireland and Scotland
Illustrations describing the tour and daily activities were excellent. Additionally, the price was very competitive with excellent customer support.
January 25, 2026
Reply from tourhub
Thanks so much! We’re thrilled to hear that the illustrations and daily activity details helped bring your Highlights of Ireland and Scotland tour to life before you even set off.
As an agent, we work hard to combine competitive pricing with that extra layer of customer support, so it’s wonderful to know we hit the mark for you. We appreciate you choosing to book with us!
Best,
The tourhub Team
The agents at TourHub were great
The agents at TourHub were great! They responded to my questions quickly. If they didn't know the answer or I was looking to customize my trip they checked with the tour company and quickly responded. The agent I spoke with was friendly, wasn't rushed, and knowledgeable.
I will use TourHub again!
February 8, 2026
Reply from tourhub
Thanks so much! We’re thrilled to hear you’ll be booking with tourhub again.
It’s great to know you felt supported throughout the process. As an agent, one of the best things we can do for our customers is act as that direct line to the tour companies - especially when it comes to those custom details that make a trip special. We’ll be sure to share your kind words with the team!
Best,
The tourhub Team
YouTube have been excellent in keeping…
YouTube have been excellent in keeping me up to date with the trips organising company.
January 22, 2026
Reply from tourhub
Thanks so much, David! We’re really glad to hear you’ve felt well-supported and up to date.
As an agent, one of our main goals is to bridge that gap between you and the tour organizing company, ensuring you always have the latest info. It sounds like the team hit the mark for you! We appreciate the feedback and look forward to helping with your future travels.
Best,
The tourhub Team
Reply from tourhub
Thanks so much, Marilyne! We’re really glad you enjoyed your experience with us.
It’s great to hear that you found our communication and follow-up helpful - providing that support is exactly why we love acting as your agent. We appreciate you taking the time to leave a review, and we hope to help you book another adventure soon!
Best,
The tourhub Team
The personnel I spoke to were…
The personnel I spoke to were knowledgeable, professional and helpful. I especially appreciated the follow ups with additional information. Thank you.
January 23, 2026
Reply from tourhub
Thanks so much for the kind words! We’re thrilled to hear that our team’s knowledge and professionalism made a difference for you.
As an agent, we know that the little details and follow-up information are what really help a trip come together, so it’s great to know you appreciated that extra layer of support. We're always here to help if you have more questions!
Best,
The tourhub Team
Excellent so far
Excellent so far. Just booked my tour so very much in the preliminary stages.
Thanks, Penny Philpott
January 23, 2026
Reply from tourhub
Thanks so much, Penny! We’re thrilled to have you on board for your upcoming tour.
It’s great to hear that everything is off to an excellent start. Since you’re in the preliminary stages, please remember that as your agent, we’re here to help bridge the gap between you and the tour operator for any questions that pop up. We look forward to helping you get everything ready for your big adventure!
Best,
The tourhub Team
Customer service is prompt in answering…
Customer service is prompt in answering my questions. Explained details of the tour and even provided me some suggestions.
January 31, 2026
Reply from tourhub
Thanks so much for the feedback! We’re thrilled to hear that our team was able to provide those extra suggestions and clear details for your trip.
As an agent, we love being able to go beyond just the booking by offering that personal touch and expert advice. It’s great to know those insights helped you feel more prepared for your tour!
Best,
The tourhub Team
Reply from tourhub
Thanks so much! We’re thrilled to hear that Rebecca made the whole process easier for you.
As an agent, our goal is to take the heavy lifting out of coordinating with tour operators so you can focus on the excitement of your trip. We’ll be sure to pass your kind words along to Rebecca - she’ll be so happy to know she hit the mark!
Best,
The tourhub Team
Nothing is left to chance!
All the possible help and information was provided regarding my forthcoming trip, via the online presence and follow up emails. Their customer service has been second to none.
Everything is laid out well on the website, and is extremely user friendly.
I normally travel solo, but after a lot of research I decided to try this kind of experience.
If the trip is as good as the booking process, then It will be really good, I'm sure.
I will upload how it unfolded in due course.
December 9, 2025
Reply from tourhub
Thanks so much! We’re thrilled to hear that our website and follow-up emails helped you feel completely prepared for your upcoming trip.
Taking the leap from solo travel to a structured tour is a big step, so we’re honored you chose tourhub to help make that transition smooth. As an agent, our goal is to handle the research and coordination so that "nothing is left to chance" for you. We can’t wait to hear how the experience unfolds - have an incredible time!
Best,
The tourhub Team
Very easy to book and very fast…
Very easy to book and very fast responses on any questions you may have .
February 2, 2026
Reply from tourhub
Thanks so much! We’re thrilled to hear that you found the booking process so smooth and easy.
As an agent, our goal is to be as responsive as possible so you never feel left in the dark while coordinating with tour operators. It’s great to know our team’s quick turnarounds made a difference for you!
Best,
The tourhub Team
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