I am very impressed with this company. They have a very wide selection of footwear at great prices. The Base chukka boots purchased were considerably cheaper than elsewhere. The ordering process wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently brought some Hunter Wellington boots from Tower at a very good price, they arrived very quickly and would highly recommend having a look at their website first for whatever foot wear you a... See more
I had a lot of problems trying to order these same boots from other companies as they got lost in the post, so it was refreshing how straightforward it was getting them from Tower London, whom I had n... See more
Bought Fly London boots from Tower London and now wouldn't go anywhere else. The boots were a great price, the delivery was super prompt and the whole ordering process was easy. Delighted with my pu... See more
Company details
Written by the company
Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people
We Promise
Written by the company
- Customer Service
- At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
- Delivery Options
- TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
- Returns
- At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
- About Us
- WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014
FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70
All orders shipped tracked
FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70
TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.
Contact info
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom, E2 8DD, London, United Kingdom
- +44 (0) 207 781 8500
- customer-services@tower-london.com
- tower-london.com
4.5
Excellent
34K reviews
Asks customers to review
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Excellent sandals at an excellent price…
Excellent sandals at an excellent price and very promptly delivered – an easy company to deal with and great service.
April 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This company is very disappointing…
This company is very disappointing ,when it’s come to refunding your money. I bought a pair of shoes which didn’t fix my son, I returned items they confirmed that they got the return item back, only by me calling them. They told me I have to wait 14 days. 14 days came and I still haven’t received my refund. I am not buying anything from this website and I wouldn’t recommend anyone either.
April 9, 2026
Unprompted review
Reply from TOWER London
Hi Nicola,
Thanks for your review. We are very sorry you are unhappy with our returns policy. This information is stated clearly on our website and all returns emails you will have received. We cannot see any information linked to your review, so we cannot look into why your refund has not yet been issued. Please send us an email and we will get back to you as soon as possible with more information.
Regards,
TOWER London Team
Reply from TOWER London
Hi Graham,
Thank you for your feedback. We are sorry to hear that you are unhappy with our service. We are happy to provide return labels when contacted, however, we are unable to find any contact from you regarding your order. If you would like to return, please contact us and we will be happy to assist.
Kind regards,
TOWER London
A Quality Retailer - Would happily use again & recommend
A Quality Retailer. Had the backpack that I wanted and my preferred colour at around 40% less than specialist outdoor retailers. Fast efficient delivery. Would happily use again and recommend to anyone.
April 20, 2026
Unprompted review
Excellent pair of DMs
Excellent pair of DMs, very soft leather, usually takes months to wear Doc's in but this pair has given me absolutely no problems at all. Fantastic price, lovely cherry red in colour and arrived quickly. So impressed with them I immediately ordered a black pair as well!!!
April 28, 2026
Unprompted review
Great experience
Amazing!! Best price compared to other places. In love with my new shoes!
April 28, 2026
Unprompted review
Company easy to get in contact with
Company easy to get in contact with. Representative Joseph very helpful in respect of failed pressure cooker. Took a bit longer than hoped for to get replacement organised but totally my fault. I had registration certificate for 10 year warranty but no Amazon receipt. I bought it on old cancelled Amazon account but Amazon helped out and new cooker is now in its way. All in all, excellent pressure cooker and excellent service from Joseph at Tower.
April 27, 2026
Unprompted review
Got what I ordered
Got what I ordered, when I expected it. I can only give 4 stars as I reserve full judgement for if & when I have an issue and need to ‘use’ their customer service.
April 16, 2026
Amazing shoes my first pair of shoes…
Amazing shoes my first pair of shoes after 11 years and I brought these shoes after getting my first job :)
Went to a date as well and it went great my girlfriend loved my shoes
April 14, 2026
excellent service fast delivery very…
excellent service fast delivery very happy thank you.
April 13, 2026
Competitive price
Competitive price , delivered when said, fast service would use again no problem
April 13, 2026
Reply from TOWER London
Hey Louise,
Thank you for your feedback. We are very sorry to hear that you are unhappy with your purchase. We would like to reassure you that all of our shoes are new, however, if you are unhappy with the product you received, you are welcome to return your order for a refund subject to the terms and conditions on our website.
We are sorry for any inconvenience caused.
If you have any questions, please do not hesitate to contact us.
Kind regards,
TOWER London
Very easy quick delivery
Very easy quick delivery, great shoes for upcoming holiday 😁
April 20, 2026
Unprompted review
Very quick delivery and great price…
Very quick delivery and great price compared to others
April 9, 2026
Excellent service!
April 8, 2026
Refund waiting time taking too long.
I have been waiting over 16 days (longer than the 'up to 14 days' they say in their policy) since they received my return for a refund. Way too long.
April 18, 2026
Unprompted review
Reply from TOWER London
Hi Amber,
Thanks for your review. We are very sorry for the delay with your refund. Our team are working as fast as they can to ensure all orders are correctly refunded. We can see that you have been in contact with our team and this has been refunded for you.
Please let us know if we can help any further.
Regards,
TOWER London Team
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