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TOWER London Reviews 33,730

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TrustScore 4.5 out of 5

4.5

Shoe Store
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Review summary

Created with AI, based on recent reviews

Considering 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices and wide selection of footwear available, often finding products significantly cheaper than elsewhere. The ordering process is consistently described as easy and straightforward, with many appreciating the smooth experience from purchase to delivery. Reviewers also praise the fast and efficient delivery service, noting that items often arrive sooner than expected, well-packaged, and as described. The overall service is frequently commended as exceptional and professional, leading many to express their intention to order again. However, some customers also noted issues with product quality, receiving items that were scuffed or marked, or experiencing durability problems with certain footwear. A few other people also felt that the returns process could be slow, particularly when waiting for refunds to place new orders. Additionally, some reviewers mentioned unexpected delivery charges if not signed up for marketing and an account.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great value and competitive prices... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Price

People report positive experiences with price, consistently finding great and competitive prices for shoes,... See more

Order

Reviewers mention positive feedback about their order experience, often highlighting the ease of the ordering... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very impressed with this company. They have a very wide selection of footwear at great prices. The Base chukka boots purchased were considerably cheaper than elsewhere. The ordering process wa... See more

Rated 5 out of 5 stars

I recently brought some Hunter Wellington boots from Tower at a very good price, they arrived very quickly and would highly recommend having a look at their website first for whatever foot wear you a... See more

Rated 5 out of 5 stars

I had a lot of problems trying to order these same boots from other companies as they got lost in the post, so it was refreshing how straightforward it was getting them from Tower London, whom I had n... See more

Rated 5 out of 5 stars

Bought Fly London boots from Tower London and now wouldn't go anywhere else. The boots were a great price, the delivery was super prompt and the whole ordering process was easy. Delighted with my pu... See more

Company details

  1. Shoe Store
  2. Boot Store
  3. Fashion Accessories Store
  4. Foot Care

Written by the company

Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people

We Promise

Written by the company

Customer Service
At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
Delivery Options
TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
Returns
At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
About Us
WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014

FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70

All orders shipped tracked

FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70 TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34K reviews

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Rated 5 out of 5 stars

Bargain!

Product was a great price and was delivered very quickly. Wanted Gola trainers for ages but didn't want to pay full price. These were half the retail price of other stores.

March 19, 2026
Rated 4 out of 5 stars

A good experience overall

The price point on the birkenstocks I bought was good, and the shipping was fast. My only criticism of the experience is that the first pair I purchased were too small for the person bought for, I wanted to exchange but I had to pay for delivery, return, and then re-order - it would be a more positive experience of shopping with Tower London if you could exchange with no additional costs applied - I do understand the deterrant in making customers pay for shipping and returns, but when it is a clear exchange wanted for the next size, it would be nice to not pay 3 times for delivery and return. Other than that, a good site to shop for.

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

I have tried to have a conversation…

I have tried to have a conversation regarding my return. I was just cut off . I have had no response

March 10, 2026
TOWER London logo

Reply from TOWER London

Hi Jane,
Thanks for your review. We are very sorry you got cut off from our live chat. We can see that you were sent a transcript of the conversation in which our team provided you with information about your return. If you do not have this or would like any new information, please do contact us again.
Regards,
TOWER London Team

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