I am very impressed with this company. They have a very wide selection of footwear at great prices. The Base chukka boots purchased were considerably cheaper than elsewhere. The ordering process wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently brought some Hunter Wellington boots from Tower at a very good price, they arrived very quickly and would highly recommend having a look at their website first for whatever foot wear you a... See more
I had a lot of problems trying to order these same boots from other companies as they got lost in the post, so it was refreshing how straightforward it was getting them from Tower London, whom I had n... See more
Bought Fly London boots from Tower London and now wouldn't go anywhere else. The boots were a great price, the delivery was super prompt and the whole ordering process was easy. Delighted with my pu... See more
Company details
Written by the company
Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people
We Promise
Written by the company
- Customer Service
- At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
- Delivery Options
- TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
- Returns
- At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
- About Us
- WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014
FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70
All orders shipped tracked
FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70
TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.
Contact info
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom, E2 8DD, London, United Kingdom
- +44 (0) 207 781 8500
- customer-services@tower-london.com
- tower-london.com
4.5
Excellent
34K reviews
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Excellent communication
Excellent communication and shoes arrived perfect and when they said they would.
February 21, 2026
Unprompted review
Great UK company
Great process and speedy delivery from long established UK company. Fantastic communication. Trustworthy and no drop shipping. Would use again in a heartbeat. Ordered some fit flops. Didn’t have my size 6.5 so I ordered a 6 as they are open toed and they are comfortable and the branded quality is great.
February 13, 2026
First time I have used this company
First time I have used this company. Bought some Doc Martens for a friend's birthday from her husband as a surprise. She loved her boots, delivery by Royal Mail was excellent and swift. Will buy from them again
February 16, 2026
Unprompted review
Barreda adidas trainers
Delivered quickly, excellent pair of trainers, as already have a few pairs in different colours, comfy fits to size, and a great price, more than happy with my purchase and will definitely be ordering again....
February 13, 2026
Unprompted review
Fast delivery and cheapest price around…
Fast delivery and cheapest price around I could find. Superb!
February 12, 2026
Great first experience
The item as described, very fast delivery, easy to place the order.
February 13, 2026
Unprompted review
Quick delivery and great product at a…
Quick delivery and great product at a competitive price
February 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Boot loop so small I couldn’t insert index finger
Boot was fantastic - loop to pull on was so small I couldn’t get a finger in - ridiculous built for an under 5. Such a pity
February 10, 2026
Reply from TOWER London
Hi Doris,
Thanks for your review. We are very sorry about the issue with your shoes. We can see that we have already sent you instructions on how to send the item back to us for a refund as you requested on February 12th and 18th. Please see these emails for the instructions to send your order back if you have not already. Please let us know if there is anything else we can help with.
Regards,
TOWER London Team
Fly London boots from Tower…
Bought Fly London boots from Tower London and now wouldn't go anywhere else. The boots were a great price, the delivery was super prompt and the whole ordering process was easy. Delighted with my purchase - thank you 😊
December 30, 2025
Unprompted review
APPALLING CUSTOMER SERVICE
I am absolutely FURIOUS with how utterly USELESS tower London have been regarding my parcel. It was supposed to be delivered within 3 working days, we’re now over 3 WEEKS and it STILL hasn’t arrived. I’ve had 3 different dates advised for delivery within the first week of the order. It wasn’t delivered on ANY of them. I stayed home all day and night for all 3 days and NOTHING. When I use the tracking it constantly says ‘expected to be delivered today’ even when they’re not planning delivery. They told me if there was no movement in 7 days I’d be refunded. It’s been over 2 week since my last delivery update and they still haven’t refunded me. They told me to use the Royal Mail app to rebook delivery, the Royal Mail app says this isn’t possible. Now they’re telling me to go to my nearest depo and collect it but I’ve had no confirmation from Royal Mail that the parcel is even there and they ASSURED ME that I would be refunded if no delivery updates from Royal Mail in 7 days. Royal Mail allegedly told them directly (but not me) that they would deliver it on the 14th Feb. Again, I strayed in all day and night to wait for it even with the 3 hour time frame as I’m sick to death of this now, no delivery was attempted. They then told me I didn’t answer for the parcel which is BULL****, and now they’re just sending me recycled emails telling me to go collect it from a place I’ve had no confirmation that it’s at. Absolutely disgusting customer service, sick to death or going back and forth with them. Will NEVER use them again.
Now they responded with more recycled bull. Actually feels like banging my head against a wall trying to talk to these people. On top of it all I had to ask 3 times to raise a complaint before it was acknowledged and when they do acknowledge it they told me they’d ’noted it’. I advised I didn’t want it noted I wanted something done about it. They said they’ve asked royalty mail to investigate the failed delivery attempts and will take appropriate action if possible with the driver . GROUNDBREAKING. In addition to this, I’m mainly furious with how utterly USELESS and robotic THEY’VE been but of course nothing will come of that because they clearly don’t give a SH*T
February 19, 2026
Unprompted review
Reply from TOWER London
Hi Emily,
Thank you for your feedback. We are sorry to hear that you are unhappy with our service.
From your tracking information it shows that Royal Mail attempted delivery on 2 occasions, but were unable to deliver. This is usually due to no one being available to accept a delivery, however, we have reached out to Royal Mail to clarify as per our previous correspondence.
As per your tracking, the parcel is currently available for collection. As Royal Mail has attempted delivery on 2 occasions without success, a third delivery attempt will not be made and the parcel will need to be collected from your local Royal Mail service point, as detailed on the Royal Mail tracking website.
The parcel has not been lost and so a refund cannot be issued at this stage. As advised, if you no longer wish to receive the order, please reject the parcel with Royal Mail and we can issue a refund once the parcel is returned to us. Alternatively, please collect your parcel as advised on the Royal Mail tracking site.
We are sorry for any inconvenience caused.
Kind regards,
Tower London
Very quick delivery and a good return…
Very quick delivery and a good return system, when one of my pairs of shoes were a size to large, I ordered the next size down and the came fast and just the right size, Thank you.
February 8, 2026
Ordered birkenstock clogs
Ordered birkenstock clogs, they came very quickly , and are so comfortable. Great price too, highly recommend Tower, price and speed of delivery excellent.
February 11, 2026
Unprompted review
Had what I was looking for for. Wick efficient service.
Had what I was looking for for
February 9, 2026
Unprompted review
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