Tower Loan has great customer service, they really try to help their customers.
Company replied
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I’ve always received excellent service; the process is quick and hassle-free. There’s no need to visit a branch—everything is done online, and it’s super fast and easy. Thanks.
Company replied
The manger Brie was knowledgeable and very polite. the process was easy and fast.
Company replied
It is always so easy to go through the process. The employees at my local branch are magnificent.
Company replied
Company details
- Loan Agency
- also in
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Cypress
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
10938 Grant Rd, 77070, Houston, TX, United States
- 346-363-0981
4.3
Excellent
28 reviews
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Terrible experience at Cypress location.
The office manager was very rude and unprofessional. On my first call with her, she refused to provide me with the office location and operating hours. requested that i need to google this information on my own. She also refused to provide any information/guidance on how/where to issue a customer complaint
May 13, 2025
Reply from Tower Loan - Cypress
We're truly sorry to hear about your experience. We strive to provide excellent customer service and it seems we fell short during your interaction with our office manager. Your feedback is valuable and will be used to improve our communication and customer service. Thank you for bringing this to our attention.
Reply from Tower Loan - Cypress
We're sorry to hear about your experience. Your feedback is important to us and we'll ensure it is shared with the team to improve our services.
Reply from Tower Loan - Cypress
We're glad to hear you found our team to be nice. We strive to provide a friendly and welcoming environment. Thank you for the positive feedback!
Easy process
Easy process. I was able to get additional funds without a hassle. Their staff was awesome.
March 12, 2025
Reply from Tower Loan - Cypress
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to make the process as smooth and hassle-free as possible for our customers. We're glad our staff was able to assist you.
Reply from Tower Loan - Cypress
We're delighted to hear you had a positive experience. We appreciate your feedback and are glad we could meet your needs.
I initially had high hopes for this…
I initially had high hopes for this company since I had used them for financing. I agreed when they asked if I wanted to apply for a loan. However, the process was frustrating and a waste of my time.
First, they had to run another hard credit check, which I was fine with, but after being approved for $5,000, I was shocked when I went to pick up the loan and was told I was only getting $2,500. That was completely misleading and disappointing.
Overall, I was dissatisfied with the experience and won’t be using them again.
February 12, 2025
Reply from Tower Loan - Cypress
We're sorry to hear about your experience and appreciate your feedback. It's important to us that our loan process is transparent and straightforward. We regret any confusion or disappointment you experienced. We'll take your comments into consideration as we continually work to improve our services. Thank you for bringing this to our attention.
The people at the Cypress office are…
The people at the Cypress office are very friendly and courteous.
January 29, 2025
Reply from Tower Loan - Cypress
Thank you for the 5-star rating! We're glad to hear that our team at the Cypress office provided friendly and courteous service. Your feedback is greatly appreciated.
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