Very friendly and helpful. Doesn’t matter who answers when I call they always seem to be knowledgeable and straight forward.
Company replied
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See what reviewers are saying
My experience with tower loan was very satisfied and very easy to talk to the team of very friendly and experienced employees...the atmosphere of the building made me feel very welcomed and comfortabl... See more
Company replied
It was fast n easy Staff kept notifying me of approval
Company replied
Joe the manager at this location was very helpful.. He explained the amounts at each time period, informing us which amount would suit our situation.
Company replied
Company details
- Loan Agency
- also in
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - NW San Antonio
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
2561 Jackson Keller Rd, 78230, San Antonio, TX, United States
- 210-239-7016
4.6
Excellent
27 reviews
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Reply from Tower Loan - NW San Antonio
Thank you for the positive feedback! We're glad to hear that you found our process quick and easy. Our team strives to provide efficient service. We appreciate your support!
My experience was fast
My experience was fast, with no hassle. I love the customer service.
March 20, 2025
Reply from Tower Loan - NW San Antonio
We're glad to hear that you had a fast and hassle-free experience with us. Customer service is a top priority, so it's great to know that we're meeting your expectations. Thank you for the positive feedback!
Poor Business Practices
I've had several loans that I always paid on time via AutoPay and each one was paid off early. In addition, the staff can always reach me at my phone number but for some reason for this last loan, the staff found it necessary to call 5+ mornings while I was in PT vs calling in the afternoon, as I requested. The reason for all the calls was to acquire REFERENCES! After having an excellent past history with them, had the loan already which was already set up on autopay in their system. I couldn't believe it! I told them NO! EXTREMELY frustrating and VERY POOR BUSINESS.
January 28, 2025
Reply from Tower Loan - NW San Antonio
We understand your frustration with the recent experience. We strive to provide excellent customer service and appreciate your feedback. We will review your concerns with our team to ensure we are meeting the needs of our customers.
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