Toyforall Reviews 

173
•
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I joined Toys for All thinking it was a business selling dog toys which I was very interested in for my pets. Also I hadn’t realised there would be a regular amount deducted from my bank account. When... See more

Rated 4 out of 5 stars

Updated Review. I cannot review the products from Toyforall.com, but I can review positively on the experience of dealing with the customer service team. I recieved an email claiming to be a Shein sur... See more

Company replied

Rated 3 out of 5 stars

Like others I got conned into joining toyforall. I was alerted to it being something different to what I believed I was getting when payment confirmation was asked by 2 different companies! I did n... See more

Rated 5 out of 5 stars

Hey first of all I would like to thank Miss Nela for everything the way she helped me out i had the best experience with her. Even she told me that she will refund my money also thank you so much for... See more


Contact info

4.1

Great

TrustScore 4 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(173)

5 reviews in the last 12 months

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Rated 3 out of 5 stars

Eventually got a refund!

Like others I got conned into joining toyforall. I was alerted to it being something different to what I believed I was getting when payment confirmation was asked by 2 different companies! I did not confirm the one for toyforall but it seems the payment to them went through anyway.
OK it's was only £1.72 (2€) but it's the principle, and many 1.72's add up if not claimed back.
I went on the online chat, and eventually, after saying I would open a case with my credit card company did get a refund agreed and cancellation of the subscription.
I missed the terms and conditions so next time I'll check!

May 19, 2024
Unprompted review
Rated 4 out of 5 stars

Ayla phoned me and promised a refund if…

Ayla phoned me and promised a refund if I give a review I will give them 100 per cent if my money is refunded

April 21, 2024
Unprompted review
Toyforall logo

Reply from Toyforall

Dear Ruth,

Thanks for letting us know about the issue you faced.
We are happy to inform you that your request has been adequately addressed and rectified.
we sent you an email, please make sure to check your inbox.
Customer satisfaction is our top-priority.
We value your cooperation and patience throughout the resolution process.

Have a nice day!
Ayla

Rated 5 out of 5 stars

I’ve been contacted by toyforall…

I’ve been contacted by toyforall regarding a refund.

April 27, 2024
Unprompted review
Toyforall logo

Reply from Toyforall

Dear Kearabetswe,

Thanks for letting us know about the issue you faced.
We are happy to inform you that your request has been adequately addressed and rectified.
we sent you an email, please make sure to check your inbox.
Customer satisfaction is our top-priority.
We value your cooperation and patience throughout the resolution process.

Have a nice day!
Ayla

Rated 1 out of 5 stars

scammers

scammers. Illegally took multiple payments from my bank account. Have reported them to the Police and the Bank. Beware!

Update, responded as below, funny they have had no problem taking money for an account I don't have!!!!!!

March 28, 2024
Unprompted review
Toyforall logo

Reply from Toyforall

Dear Guida ,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email please make sure to check your inbox and reply to be able to solve your problem.

And feel free to reach out to our customer support team at support@toyforall.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 4 out of 5 stars

Great customer service

Updated Review. I cannot review the products from Toyforall.com, but I can review positively on the experience of dealing with the customer service team. I recieved an email claiming to be a Shein survey, answer 8 questions then offered a mystery box where you pay £2 for delivery. This instead setup me up with a Toyforall subscription without my knowledge. After cancelling this with the chat team (following 2 payments taken from my card), I completed a review. The support team reached out within hours, I provided all the details necessary where they took the time to investigate and begin the refund procedure. They clearly are keen to resolve issues. Great level of customer service. Thank you.

April 22, 2024
Unprompted review
Toyforall logo

Reply from Toyforall

Dear customer ,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@toyforall.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

Beware

Beware, they are scammers. You think you bought an article but it's a membership and every couple of days they charge your credit card without asking, but you receive nothing. Even if you complain and resign, they pretend it's all legal and refuse refund. I had to report fraud to my bank.
Addendum: Only a few hours after my reporting fraud to my bank toyforall sends me 3 emails and a txt msg saying that I missunderstood their business procedures, accepted my cancellation and offer a refund if I change my review and give 4 or 5 stars. I mean, are you serious, guys??? All I have to say here is: Too late, guys, you had your chance.

April 17, 2024
Unprompted review
Toyforall logo

Reply from Toyforall

Dear Andrea,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@toyforall.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 2 out of 5 stars

This was a refund from December?

This was a refund from December?? Email states to give a 5 star review to receive my refund 5 months later!! Do I not get the refund if I don’t give 5 stars? We will see

April 21, 2024
Unprompted review
Toyforall logo

Reply from Toyforall

Dear customer ,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@toyforall.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 3 out of 5 stars

Had 3 payments taken from my debit card…

Had 3 payments taken from my debit card and I didn't realise I'd ever signed up for anything. They did cancel when challenged, but odd I'd never even heard of them.
I have since raised a fraud claim with my bank and had all payments returned.

Now they are trying to locate my account when it has been cancelled 🙄

April 5, 2024
Unprompted review
Toyforall logo

Reply from Toyforall

Dear Gillian ,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We really could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@toyforall.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

Pure scam

Pure scam. They charge your credit card without asking and then they say you accepted their terms and conditions. Stay away ...

March 28, 2024
Unprompted review
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