Slow to Zero response
Called them in to look at my faulty forklift and what followed was a total shambles. We pointed out the fault to the first technician, who ignored it and called in another technician for a second visit, who then tried diagnosing a completely different part for 4 hours, before finally looking at the part we pointed out in the first place and agreeing it needed replacing. Their service, and repair departments don't communicate between themselves so no progress was made on supplying me the faulty part. All departments take literally months to respond to emails or phone calls. The shortest time I had to wait for a reply was 6 weeks. During their months of non-response my safety certificate expired. They kept trying to send someone down to perform a safety inspection on it, despite being told multiple times, that they can't perform a safety inspection on a forklift that won't move because it's broken.
A spend of £850 later, and after months of being ignored I went out and bought the broken part replacement myself and fitted it, then got someone else in to do the safety certificate.
Finally 3 months after solving the problem myself, I got a call from their service department about getting the forklift repaired, serviced and safety checked. I pointed out that I had got it sorted out myself 3 months earlier, and that the last chase-up I made to them over 4 months earlier had gone unanswered.....again. The rep was more annoyed that I had solved the problem myself, than he was about the total lack of service I had received for my £850 spend.