Toyota Reviews 

I have just been to Stoneacre Toyota,Sunderland. Stay away from this place. Filthy, horrible and rude staffs. I have paid £495 for a full service. They told me a complimentary wash and roover would be add. The car hasn't been touched inside. Inside the dealership the customer seat sofa you won't be seat on it. Floors,windows, you name. I have never seen anything like. Trust me ,I am not exaggerating. Filthy!!

I truly with my heart warn people do not use Toyota for anything. They will sell you a broken car, run you around in circles and make you feel stuck, I have an unwell mother that needs daily hospital trips and a disabled daughter they fact they’re happy to leave my car off road for 8 weeks while they review a simple complaint is unacceptable and high advise not using Toyota for anything

Picked my new car up today. From
ordering the new car to pick up the communication was 1st class. I was informed every step of the way.
Mark Graham went above and beyond, absolutely fantastic service, all ready to help with any questions I had.
Thank you once again ⭐️⭐️⭐️⭐️⭐️

Toyota bz4x is NOT FIT FOR PURPOSE. 12 v battery used to start main power is substandard specification and dies leaving car unable to start. Got this as a Motability vehicle. As I write this my disabled wife and I are stranded AGAIN.
I hate this car. I have had Toyotas for years without issues but their EVs are dire.
DO NOT BUY THIS CAR YOU WILL BE LEFT STRANDED IN FREEZING WEATHER. BIGGEST LEMON SINCE THE EDSEL. 0/10

I am about to spend 29k to purchase a Toyota Approved Rav4 (21 Reg) however I am aware that Toyota has a safety recall for the Rav4 in respect of the 2 HP cables which connect to the batteries under the floor, these cables can corrode causing hybrid system failures.

I have had it confirmed by a Toyota dealer that this recall applies to the RAV4 I want to buy.
My brother has a Rav4 (21 Reg) which comes under this recall and requires new cables. The dealer has stated that if the cables fail when driving then you will come to a complete stop, the car will not start and you will require uplift of the car by the AA. This is a SAFETY recall, if the car does come to a halt on a busy road or motorway then the driver and occupants are at serious risk. My brothers car has been at his local Toyota dealership since December and is still waiting on repair as no replacement cables are available and are on back order with Toyota. He has been told by the Toyota dealership that they don’t know when these cables will be available and that it could be weeks or even months before new cables arrive and the car is repaired. As the car is deemed unsafe to drive it remains at the Toyota dealer until it can be repaired.
As the car I am purchasing is Toyota Approved then it is reasonable to expect that not only has it completed the required 145 point approval checks but it should also be in compliance with the requirements of the Toyota Safety recall and be safe to drive. I do not believe it is the dealers fault that Toyota cannot provide the spares to comply with their own Safety Recall and it cannot be right that a car can be Approved by Toyota whilst having a fault which could put both driver and passengers at risk. I would hope that Toyota would put safety first.
When spending 29k I would not then expect a Toyota Approved car to sit in a Toyota dealer for months waiting for the spares to fix a fault that was known to Toyota prior to sale.
On the Toyota website under Safety Recalls Toyota state “We place the highest importance on your safety and peace of mind” I am asking Toyota to live up to their own values, take responsibility and ensure that the car i wish to purchase is safe and to give me peace of mind that it will not breakdown, something that I don’t have at this time.

I am very keen to purchase this RAV4 and am happy to work with Toyota to find a solution to this issue but have found it impossible to speak to anyone. I am happy to discuss with anyone at Toyota to resolve this matter with the objective that the car meets Toyota standards for approval, quality and safety which will then allow me to complete the purchase.

I await feedback from Toyota.

Regards

I have been using Stephen Eagell Toyota at St Albans for a few years. The sales guys are good but the servicing is shocking. I told them about a beeping sound when the car is moving. One of the less intelligent mechanics said it was something rattling around in my boot! I phoned this morning because my tyre pressure light came on. It doesn’t tell you which tyre is the problem. I tested the pressure. All fine. I was told they can’t look at it today but pop in another day. I called again to book it in but was told to go to Halfords or Quikfit! I asked why the light would come on if the pressure is fine. He said “I don’t know. I don’t drive the car”! I’ll be going elsewhere from now on.

Similar Toyota 12v battery problem as outlined by other reviews. Flat for no obvious reason other than the battery being inadequate for the vehicle's needs 3 times for a car less than 3 years old. The AA when attending the breakdowns were well aware of the problem as a Toyota design flaw. The last time my wife was stranded in the dark and missed an important work event. Toyota seem not to have learned lessons from previous reputation harming episodes. Considering whether a small claims court action may be viable to include the missing of the work event and even distress of an unnecessary breakdown in the dark.

The vehicle itself (RAV4 Plug-in Hybrid) has been excellent, but my experience with Toyota UK Customer Support has been disappointing.
We raised a genuine real-world usability issue with official Toyota side steps that were already fitted to a showroom vehicle. They regularly caught clothing when getting in and out, making everyday use awkward.
Despite explaining that this was not a chosen accessory and that the issue related to practicality rather than misuse or damage, Toyota UK stuck rigidly to policy and closed the matter without offering any goodwill support.
This response fell short of the level of customer care I expected from Toyota UK, particularly given how reasonable and specific the concern was.

Toyota may build first class cars, however don’t try to phone them as customer services number is not there, only online, Poor Toyota!

I strongly advise avoiding Toyota Solihull (Steven Eagell). My friend, Nabeel Younus, recently had an incredibly frustrating experience at this branch, and it is clear that their customer service is severely lacking. From poor communication to a general lack of professionalism, this location has proven to be unreliable. Save yourself the headache and avoid this branch at all costs.

I brought my car at the beginning of December from Currie Motor Kingston and although the service was great to begin with, I am now not happy. I have now called 3 times and emailed three times to ask for something in writing about the warranty- it would only be a one sentence email but I just want it in writing that if I go to a non-Toyota garage, the warranty still lasts for 3 years if they use Toyota parts for the service. I have even spoken to the manager Zuzana and have not received a response despite her guaranteeing that she would send me the email.

I also am querying my rearview camera- the position has changed whereby I can now see half of my number plate and although the manager checked with the garage team, they said that it's normal and the position of the camera has changed, but I'm not sure why this has happened, especially as it happened just 2 days after buying the car.

Not at all impressed with them, considering I am a repeat customer, don't think I will be going back in the future.

Toyota yaris 2024 HEV be prepared if not doing a lot of milage or not in use for a couple of days to have 12v battery problems they have fitted a 35 ah and would ideally need a 45ah battery.
In Poland this as been rectified by upgrading their testing of the battery and replacing. BUT NOT IN UK so I understand.
Mine shows 11.90v according to AI the battery is failing but shows good when tested at the dealership.
Contacted toyota uk customer services and seems like I got a generic response.
Try tricle charging etc,the car is around 18m old and it needs a battery charger.
Looking around this problem looks prevalent and toyota do not want to know.

We are sharing our experience as Toyota RAV4 owners following our interaction with Toyota and its authorised network.

Our Toyota RAV4 was stolen silently, despite all keys being in our possession.
The alarm did not even go off.

When purchasing and servicing this vehicle through Toyota, we trusted the brand’s claims around safety and security. Experiencing such a serious security failure has been extremely distressing.

For a vehicle at this price point, this level of theft vulnerability is unacceptable and has severely damaged our confidence in Toyota and its products.

The vehicle was regularly serviced within the official Toyota network.
During a scheduled service, abnormal noise from the drivetrain area was reported and acknowledged by the service center. However, any diagnostic work was refused solely based on a formal service-interval interpretation, without a written report, technical analysis, or cost estimate.
Shortly after the service, the defect fully materialized and worsened. Despite early reporting, full documentation, and multiple escalation attempts, Toyota Croatia rejected any warranty consideration or goodwill, relying exclusively on procedure and refusing a proportional or technical review.
Final outcome: approx. €2,500 paid by the customer, with zero accountability from Toyota.
This experience showed a clear lack of customer-oriented judgment.
Procedure was prioritized over facts, dialogue, and brand responsibility.
After this experience, I would not purchase or recommend Toyota again.

I have a Toyota Corolla 2012 with a 1.4 diesel engine, it is called the d4d. The car has driven only 180,000 km and in this time first the starter of the car failed, then there is a problem with the suspension and to get to that part which is needed to be changed there is a need to take out half of the parts in the front of the engine. There is even problem even to change the bulbs in the front lights you can't even change it by yourself. You have to take out many details to reach the bulb. I have owned many different cars from Hyundai from Honda from Mazda from Suzuki from Audi, but never did I ever have this trouble even to change a bulb of the car. This is extremely unpractical car and it has been really overrated. Anyhow I had issue with the gearbox of the car because on the third gear the car was not picking up the gear if I would accelerate really hard. I took it to the Toyota service here in Latvia Riga and it is called as the wess motors , while I took it to them the car was normally running on the first and second I had problem on the 3rd gear however after giving it for diagnostic it started having problem even for the first kid that means that they did something to the car which destroyed even the little bit of strength it had in terms of its gears. Toyota is the most overrated car in the world, it's worse it rusts it has the worst suspension it can't take cold weather I live in Latvia and this car is a failed car in this in this country. I hope that this my review will reach those mafias who are running this scam. Asians cannot make automatic gearboxes. If you want an automatic gearbox go for a European car. Get a real automatic gearbox not a cheap Asian version which is called as a robotic gearbox because they are the worst. Beware Toyota is the worst God I have ever driven in the past 40 years of my life

I am writing this review to share my very disappointing experience with Toyota.
I bought my Toyota a few months ago for around 22,000, and I am paying for this car over 5 years, which is a very large financial commitment. On top of that, the insurance costs are extremely high. Unfortunately, I only found out later that the insurance is so expensive because this model is very easy to steal.
Just two weeks after I bought the car, it was already stolen. The theft takes only a few seconds – the car can be broken into and dismantled very easily. I managed to locate the car myself, about 1 km away from me in London, which is shocking in itself.
What is even more frustrating is that Toyota is aware of this problem, but does nothing to improve the security or prevent these thefts. There is no real solution offered to customers, no meaningful action, and no responsibility taken.
On top of that, the police did nothing, and I have had to deal with this situation more than once. The stress, time lost, and financial impact are huge.
If anyone ever asks me for my opinion about Toyota or this model, I will always mention what happened to me:
– the car was stolen multiple times
– the security is very poor
– insurance is extremely expensive
– no real help from Toyota or the authorities
Based on my experience, I cannot recommend this car, despite the money I invested in it.
Thank you for reading.

Absolute class service at Colchester Toyota. Love the support.

Warranty isn’t worth anything, as they will deny your claim all the time. Would be interesting to know how many warranty claims they do honour… but they will never publish, I suspect. Anyway, the EV Mode button fell into the central console on 2023 Yaris, the clips were not damaged, the switch was fine, but probably due to poor design or incorrect fitting it dislodged and fell into the central console. Despite agreeing that excessive force would have broken the clips on the switch and agreeing the clips were not broken, Toyota advised that it wasn’t covered by warranty and charged me 156GBP for the privilege of clipping it back into place. Toyota make a big deal of their warranty, but my experience is it isn’t worth it. I would not take my Yaris to Toyota for a service to extend my warranty for one year, because I’m sure that when things go wrong Toyota will decline a warranty claim and I’ll still have to pay. In my opinion, its the biggest hoax going.

I purchased this vehicle solely because it was sold and advertised as a Toyota Approved Used car. This designation explicitly implies that a full 145-point inspection, including a meaningful road test and verification of mechanical integrity, had been properly completed prior to sale.

Almost immediately upon collection, multiple serious issues became apparent. These included the vehicle pulling to one side, drivetrain vibration under load, abnormal gearbox noise, hesitation when power was demanded (particularly on inclines), excessive vibration and abnormal noise on cold start, and an intermittently faulty driver’s door lock that at times prevented the door from closing properly. These are fundamental drivability and safety-related defects that could not reasonably have been missed during a competent inspection and road test.

These defects raised immediate concerns that the Toyota Approved Used inspection was either not carried out at all, or was conducted to a purely superficial standard. On that basis, I exercised my right to reject the vehicle.

When I returned the car on 23 December, there was no joint inspection or agreed handover process. A manager took one key and walked away without acknowledgment, then took the vehicle away alone. After some time, he returned alleging scratches and a minor dent on the roof. I had the vehicle for only one day, and the dent was very small — there is no plausible way such minor damage could have occurred in that time. The dealer suggested I should have noticed it at collection, but it is entirely unreasonable to expect a customer to spot such a minor mark, particularly when a pre-delivery condition report should have documented any pre-existing imperfections.

No figures were provided, and despite my requests, no photographs, inspection records, or contemporaneous evidence were produced to demonstrate that any alleged marks were caused by me. I was then escorted to the paint department in an accusatory manner to consult a specialist about how much I should pay for repairs, despite no joint inspection taking place and no evidence that I caused any damage. This conduct made me feel as though I was being treated as if I had done something wrong.

At no point was I shown a 145-point inspection report, any pre-delivery condition report, any handover photographs, or any advertising photographs, despite explicitly requesting them. Without such documentation, it is impossible to verify whether the inspection was properly conducted or whether the alleged marks pre-existed my ownership.

The overall handling of this matter was hostile, confrontational, and unprofessional. While a refund was eventually indicated, it was offered reluctantly and only after it became clear that deductions could not be justified.

Overall, this experience demonstrates a serious lack of transparency, accountability, and professionalism. In the end, the experience was worse than dealing with a typical back street garage, which is saying a lot given the supposed “Toyota Approved Used” standard.

Not happy with the price increase in full service its just rip off honestly in this inflation time £465 for full service which really day time rip off please I ask the general manager of toyota to have look about thi issue and talk to them why they increased price
It's at toyota group 1 Liverpool Merseyside