Toyotafinancial Reviews 236

I sent the check to payoff the lease. Three weeks later they don't have it. The whole time they told me not to pay the lease because the check was coming in. So now, I'm paying interest on the loan and late fees on the lease. Absolute garbage company.

If I could give this company zero Stars I would. Payments taking at least a week to come out of my account and that's if I still have the money by the time that week is up because I live paycheck to paycheck and all of a sudden I think my bill is paid because it's been a week and then two weeks after my payment was due I finally get the email saying that the payment failed. There is no reason that it should take a week to get an email telling you that your payment failed next thing you know you're a month behind because then you got to make another payment to cover the one that failed and it takes at least a week to process AGAIN. Then I get to hope that I can afford to keep that money in my account for that week until they take it out otherwise, 2 more weeks go by before they notify you and text thing you know your ANOTHER month behind. Nothing but issues with the app and the website constantly saying sorry there's a problem on our end. How am I supposed to pay my bill if I can't get through to anybody or log into my account. Customer service is absolutely terrible. I just want to get my loan paid off and never have to deal with this company again.

DONT FINANCE YOUR VEHICLE LOAN THRU TOYOTA FINANCIAL!!! I had loan thru them for my 2020 Toyota 4Runner. Paid off loan this month. Called them to ask when Id get title and confirm loan acct will be closed, only to be be told that since loan set up with auto- pay that they would continue taking out a monthly withdrawal EVEN AFTER LOAN PAID OFF!!!!! I was told the only way to stop this was for ME to access my online acct and cancel the "Recurring Payment". And they NEVER answered me as to when Id get my title....but then in my experience with all prior vehicle loans with much more reputable and honest companies or dealerships, once final payment went thru, they did indeed close my acct, didnt steal any of my money once loan paid off by continuing the monthly withdrawal, and were intelligent enough to have a system in place to recognize when a loan paid off and sent my title to me in and efficient and timely fashion with no work required on my part.

Payment in full request done on Toyota platform on March 5th.
Payment authorized and taken from my account on March 6th ($47k).
Today is March 17th and Toyota still doesn't know where's the money.
I sent them my bank account statement as a proof of the stransaction and they still repeat their lack of knowledge and that I should just wait. No time limit.
They dont escalate the file, they don't transfer the call to a manager, nothing. All they recommend is waiting.
I'm in the process of a new mortgage I'm definitely impacted with debt ratios because Toyota doesn't want to confirm that my loan is paid in full.
I'm looking to protect myself with a lawyer.

Poor customer service!!
Waiting is over an hour every time you call!
& just spoke to the most arrogant agent in the world. Disrespectful and nosy- keep your unsolicited questions to yourself.
Need to heavily invest in better equipment and staff and work on efficiency

Now seeking legal advice and in talks with BBC You and Yours.

This abysmal company has accidentally put a financial agreement on our car - when we HAVE NEVER BEEN CUSTOMERS. We are now unable to sell our own, privately owned car on because of a mistake made by the people who work at this terrible company.

I am 36 weeks pregnant and have our new car to pay for and now have a 3rd car to insure, tax and are unable to sell.

We have wasted hours trying to speak to this customer service and complaints department. They didn't call us back when they said they would. We have waited 30 days for the incorrect finance to be removed and it still hasn't. All they have done is recognised my formal complaint has been received.

We are now seeking legal advice, in talks with BBC You and Yours, the FCA have logged the case. I advise others being treated poorly by this company to do the same.

Let me remind you - we are NOT even your customers. The people who work here should be ashamed of how they treat people. Just one glance at these reviews show you the level of decency at this company.

Abysmal customer service. I sat on hold for over an hour on consecutive days this week, and had to give up both times. Shocking service.

This has got to be the worst evr customer experience. Been trying to discuss options on renewing a finance agreement. Emailed address in letter with no response. Made 5 phone calls this morning and finally got a call back. I have been transferred three times and last one went on hold or 25 minutes then when answered they cut me off……

Avoid like the plague. I paid the my car off in full and was charged an early termination fee, even though the lady said i wouldn't. It's been 2 weeks and all teh credit companies have that I still have the finance. trying to sell my car and it comes up that i have finance still on the car, though it has been paid in full with the confirmation letter. I now can't sell the car until this is all sorted.

AVOID!

Applied for finance on a car, and was approved straight away, then told in the morning by the dealership, something was flagged up, and I had to supply three monthly bank statements to prove my earnings, and were they guaranteed for life??
I sent them to them, and then was told, could I prove my earnings are what they say they are?, they just had my bank statements?

They don’t make any sense at all, and think they actually get pleasure out of being awkward!, and treat you like something on the bottom of your shoe!

Needless to say, I decided not to go with them, and will find a ‘reputable’ finance company that knows what they are doing!

I gave my car back and agreed with Toyota/Redline Finance. I recently received a letter from Toyota/Redline Finance regarding arrears on my account. While I acknowledge the existence of arrears, I challenge the amount they have stated.

I've tried to resolve the matter, including sending multiple emails, but none were responded to. I also sent two letters via recorded delivery, both signed by the company, yet I have not received any acknowledgement or reply. This lack of communication is incredibly frustrating.

I have requested a breakdown of how the outstanding amount was calculated, but I still have not received any details. I am also unsure about the vehicle's final sale price at auction, as agreed, and have not been provided this information. Key details about my account are being withheld.

Additionally, I was sent an Income and Expenditure form to arrange a payment plan, which I filled out and returned. Despite this, I have heard nothing back from them regarding my request for a payment arrangement.

In their recent letter, there was mention of an agreement that I do not know of. I have attempted to contact them several times but have been left on hold for over an hour (atrocious), only to be left without assistance.
The gold standard for Incompetence. Whatever you do, avoid these quacks.

Absolutely shocking service … told 5/10 minute delay , had to hang up after 60 minutes , tried today told 30 minute delay, gave up after 90 minutes !l

Horrible, horrible horrible. Although I have not been exactly on time for my car note, I always make sure and pay before the 30 day mark before it is reported late to the credit bureau. I have no problem playing the late fees, but Toyota financial has decided to report it late, even though I pay for long before the 30 day mark, they now are telling me that there’s nothing they can do about it that I have to write them a written letter, stating that I think they wrongfully reporting my account they told me to reach out to the credit bureaus. I am a credit repair specialist. The credit bureaus cannot do anything. It is on the lender to fix it and correct it being that Toyota million dollar business and this is the way that they have treat their customers mind you I have called them about this several times and each time they give me a different response and tell me a supervisor is gonna call me back and they never do.

Really terrible customer service. Can’t even get through after waiting 3 hours - I have the screen shot.

My car was stolen the insurance paid off the settlement figure and not even a courtesy all are a letter informing me that they have recieved the payment, to make matters worst they still went into my account and take out the monthly payment and they are close on the weekend and opening hours wait time is over an hour.

Very bad service please be careful

This is a less than zero stars situation.
Toyota Financial Services (UK) are unresponsive, muddled and in complete disarray. It’s more or less impossible to get through on the telephone and their opening hours are not useful if you have a job - ringing in your lunch break isn’t enough time to get through.
Email is even worse. Response times very long or not at all.
TFS have managed to put the new finance agreement for a car I used to own annd part exchanged onto my app.
They have also altered the direct debit and taken payments for a car I don’t own anymore. I’ve cancelled the direct debit and I am paying the correct agreement via debit card while they ‘investigate’
Meanwhile, the current owner of my previous car is defaulting (through no fault of their own)
They send half replies, replies that don’t answer the questions asked and despite multiple queries about why I have someone else’s finance agreement on my app- they won’t reply to this- or remove the agreement.
I finally gave up with ‘customer support’ after two weeks and emailed complaints. 4 days later I received a cut and paste response informing me that they would investigate and I would hear back ‘within 8 weeks’
They then took a direct debit payment for an agreement that isn’t mine.
I emailed customer experience detailing the horrible experience I had had so far. Guess what. It’s 4 days later and I’ve not even had an acknowledgement.
Toyota cars are excellent. Toyota Financial Services is not. I’ve been a loyal Toyota owner and I change my car very frequently. I think my next step will be to get my supplying dealer involved but I shouldn’t need to be using up all this time and energy trying to sort out their admin error 🤷‍♀️

I attempted to pay off my car loan with Toyota Financial Services (TFS) on August 13, 2024, by sending in a check. However, at the beginning of September, I received a notification that I was behind on a loan payment. Concerned, I contacted Toyota Financial to inquire about the situation. During my call, a representative from TFS informed me that they had not received my check and that I needed to make a payment to avoid late fees.

Initially, Toyota had informed me that they received the check, had processed my loan to a zero balance, and had released the lien on the title. However, about 30-40 days later (around September 23), after the check had been sent, they reestablished the loan and indicated that the payoff was not processed as originally agreed. Following this, I cancelled the check.

M&T Bank has documented evidence showing that the payment was made. It appears that there was internal miscommunication at Toyota Financial, as one department reported receiving the payment while another did not. I have made multiple attempts to reach out to Toyota's customer service through my loan account, but their response was dismissive, only stating that I was behind on my payments. They provided no further assistance or clarification.

After this incident, I received the free and clear title to the car about two weeks later, but despite this, I continued to face issues when trying to resolve the situation. I called Toyota multiple times, trying to pay off the loan for the original amount I had sent in August, minus the most recent payments. However, Toyota informed me that the payoff amount had increased and they would need to seek approval to potentially forgive the additional interest. This response was unacceptable to me, as there was no guarantee they would do so, and I felt Toyota was mishandling the situation. Their actions were damaging my credit, and I lost confidence in Toyota Financial Services' ability to resolve the issue fairly and competently.

On December 13, I attempted to reach out again, but once again, I was met with unreasonable responses. TFS insisted that I allow the check to go through their process, which could take several months. I believe this is an unfair and unreasonable delay—especially given that any legitimate car loan service should be able to process a payoff within 30 days. It feels like I am being extorted for the additional interest by Toyota Financial Services, which is unacceptable.

I have continued to make payments in September, October, November, and December, but I am still accruing interest, which is frustrating and unjust considering the error was on Toyota's part. Therefore, I am requesting that Toyota allow me to pay off the loan for the amount I initially attempted to pay in August and waive any interest that has accrued since then due to their mistake.

If Toyota Financial Services continues to make things difficult, I will consider taking further action to regain ownership of the car without additional payments. I am questioning their legal claim to the loan or the vehicle, especially since they released the title to me. At this point, their behavior is more reminiscent of a coercive organization, not a legitimate financial service. They are preventing me from paying off my loan, damaging my credit, and jeopardizing my job due to my security clearance.

I am seeking assistance from the Consumer Financial Protection Bureau (CFPB) to help resolve this matter and to investigate how many other individuals Toyota Financial Services may be mistreating with either their incompetence or what feels like extortion.

Apart from having to go through 2 unhelpful computer menus I was then on hold for over an hour without getting through

stay away from using these guys - if you are buying a car from the dealer make sure to get it financed through a reputed finance broker or a lender. I have returned my car about 12 days ago complain was logged and car was within 14 days cool of period. I have been charged on direct debit and no one seems to know why my agreement is not closed yet. I called the dealer lexus they are saying it is with toyota finance and finance is saying it is with the dealer. Very poor customer service and deffo worth reporting to FOC