Their customer service is great. I bought a doll for my daughter and only realized few days later it was not what she expected. Just shortly after contacting ToysCentral by email asking for cancellati... See more
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All ran smoothly, from online purchase to holding of the toy- in our case, a redhead Barbie that was nowhere in toyshops to be found. The only drawback was the torn packaging 📦, but probably due t... See more
Amazing customer service, answered all of my questions and reassured me. Product arrived before expected, so brilliant. Off to our vacation very happy !
I ordered this item on 10th Dec from the swiss website with expected delivery long before Christmas. It was only posted ten days later, from USA. Unsurprisingly it missed Christmas. If they made cl... See more
4.1
Great
48 reviews
Hasn’t replied to negative reviews
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Fast and profesional customer service
Their customer service is great. I bought a doll for my daughter and only realized few days later it was not what she expected. Just shortly after contacting ToysCentral by email asking for cancellation (before delivery), they asked me the reason and accepted it. They offered 2 options if I decide to keep still the toy, what I did not want to make, and strait away they sent the cancellation confirmation and made the full refund. And all this on saturday and sunday! Simply fantastic and highly appreciated
April 19, 2026
Unprompted review
Amazing customer service
Amazing customer service, answered all of my questions and reassured me.
Product arrived before expected, so brilliant.
Off to our vacation very happy !
April 4, 2026
Unprompted review
Super 10/10
March 5, 2026
Unprompted review
great products, fast shipping, little bit expensive
they have a great choice of products, some prices are quite more expensive than on other websites but the shipping and service is good and quick
February 5, 2026
Unprompted review
successful delivery
successful delivery, prompt, and professional response to inquiries.
January 20, 2026
Unprompted review
No effort made to meet estimated delivery date
I ordered this item on 10th Dec from the swiss website with expected delivery long before Christmas. It was only posted ten days later, from USA. Unsurprisingly it missed Christmas.
If they made clear I was not ordering from Switzerland I could have saved myself the hassle and got a different present on time.
December 10, 2025
Unprompted review
Very good service
All was received in good condition and the staff was very helpful in answering questions all along.
December 29, 2025
Unprompted review
Quick and easy!
December 23, 2025
Unprompted review
Great service
Everything was straight forward and worked. Nice for a change! They kept me well updated on the delivery status, too. Very good experience all round!
November 5, 2025
Unprompted review
Do not order from them
Do not order from them!!!!
I ordered a brawstart set, as on the box it made you think it is a set. When it arrived it was a 1cm brawstar ,only 1, and paid CHF 67.- for that. So i did contact Toyscentral, after calling several times and no answer i did notice something is odd. I found an email and contact them like that. Did explain everything. To keep my story short...i did send it back after paying to send it to the States, on the website they give a Swiss adress!!!! They recieved it and i am still waiting for my refund that they promissed, after 23 emails!!!! So NO don't order from them!!!!
October 18, 2025
Unprompted review
Delivery was speedy
Delivery was speedy, and the item has been of great delight to the recipient
November 8, 2025
Unprompted review
Great Services and fast delivery.
Great Services and fast delivery.
September 30, 2025
Unprompted review
Easy to order and delivered promptly
Easy to order and delivered promptly. Excellent product. The children loved finding the bones and building their skeleton.
September 23, 2025
Unprompted review
Very good
I was able to find a super rare game in English that I couldn't find locally, and the game arrived to me (quite) fast and without issues.
Customer support was super fast, and the whole process (buying, paying, tracking the parcel) was smooth.
October 14, 2025
Unprompted review
They say they provide 24/7 support with…
They say they provide 24/7 support with live chat never noone responds! It looks more like a scam than a real shop. I can’t trust it!
October 8, 2025
Unprompted review
Delivery was quick and without any…
Delivery was quick and without any damage.
September 23, 2025
Unprompted review
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