Toysforest Reviews 174

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their genuine quality and the wide selection available. Many reviewers also commend the fast delivery service and the careful packaging, ensuring items arrive in perfect condition. The pricing is frequently mentioned as a significant positive, with many finding the costs very competitive, especially for authentic items. However, some customers have expressed concerns regarding the shipping costs, finding them a bit steep. A few reviewers also noted occasional issues with packaging, such as items arriving in thin boxes without adequate protective wrapping, or with the original product packaging being slightly damaged.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers are delighted with their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed of delivery, with... See more

Price

Customers consistently express satisfaction with the pricing, often describing them as "great prices" and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of... See more

Order

Reviewers express high satisfaction with their orders. Many customers praise the accurate items received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve made 5 different orders with Toys Forest. Every item is 100% genuine, delivery has only been 3days maximum from placing order. Very well packaged, everything shows up in mint condition. Prices ar... See more

Rated 5 out of 5 stars

Great experience! I ordered five figures and was really impressed with the whole process. Every item is 100% genuine and the prices are amazing, very close to the original Japanese retail, not the in... See more

Rated 5 out of 5 stars

My package arrived and everything was in excellent condition, thank you! The handwritten ‘Happy Birthday!’s all over the box was a cute touch despite being a couple months belated, haha. Certainly fel... See more

Rated 5 out of 5 stars

I really do appreciate and love a business that has quality products at great prices and amazing customer service. This is my second order and yet again my expectations were met and I can’t wait to sh... See more


Company details

  1. Hobby Store

Written by the company

Toys Forest is the UK’s trusted destination for authentic Japanese anime merchandise. We offer a wide range of official anime figures, model kits, and collectibles from popular series such as Dragon Ball, One Piece, Naruto, Demon Slayer, and Gundam. Whether you’re looking for the latest releases or rare vintage items, our mission is to bring the best of Japanese anime culture directly to fans in the UK. We work with leading brands including Bandai, Banpresto, Megahouse, Hasbro, and Action Toys to ensure every product is 100% genuine and of the highest quality. UK based, we pride ourselves on fast dispatch and reliable service — most orders are shipped within 24–48 hours. We aim to make Japanese anime more accessible to both local communities and collectors across the country. From high-quality model kits for hobbyists to beautifully detailed display figures for collectors, Toys Forest is here to help you find the perfect piece for your collection. Enjoy our Buy More, Save More offer and a flat UK delivery rate of just £8 — the more you shop, the more you save. Shop with confidence and experience the excitement of Japanese anime delivered straight to your door.


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First purchase from here and to say i…

First purchase from here and to say i was impressed was an understatement. A lot cheaper for my figures than i would have bought anywhere on the high street or online. Shipping was a bit pricey and if not buying multiple figures it probably isnt worth it but apart from that everything else was good.

May 19, 2024
Rated 5 out of 5 stars

Fabulous anime/gundam retailer

Great stock & accurate stocking levels, great communication, amazing prices with quality banpresto free gifts for every £50 spent, very fast dispatch & delivery, one of the best anime/gundam retailers online⭐️⭐️⭐️⭐️⭐️

May 15, 2024
Rated 5 out of 5 stars

Great site and easy to use

Great site and easy to use. Found great products you wouldn't necessarily find anywhere else at great prices, as well as different payment options. Products arrived swiftly and in great condition. Would highly recommend to any collector. Will definitely use again!

April 22, 2024
Rated 1 out of 5 stars

Insane postage

Honestly.. It's my fault for not looking.. Their fault. For Being scummy.
Charging almost the cost of the item (£9) for postage.. For something smaller than your hand... And not even next day delivery.

Poor business practice and predatory

April 23, 2024
Rated 5 out of 5 stars

Very good platform for buy figures

Very good platform for buy figures from. I was search for a replacement to dekaianime.com when that recently closed and I'm happy to say I found my new home. The figure quality is very good and competitive pricing. Didn't take long to be delivered even during the Easter bank holidays. Already planning my next purchase.

March 28, 2024
Rated 5 out of 5 stars

Amazing shop!

Amazing quality of authentic products, packaged tightly, and great prices. Came in only 3 days including a weekend! Will definitely buy again!

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Gundam

Quick delivery, boxed well. Will keep an eye out for anymore kits to buy from them again.

February 2, 2024
Rated 5 out of 5 stars

Great experience

Ordered In Stock items, was contacted prior to shipping to ask if I still wanted the last item as the box had some damage. Order was shipped quickly after I confirmed yes. Also received a free tote bag as a gesture of goodwill, great experience.

January 31, 2024
Rated 5 out of 5 stars

Toysforest Is An Absolute Gem

Toysforest is an absolute gem. I’m so happy I stumbled across this store! It’s got the best customer service, selection of figures & prices rarely seen to date! I would recommend this store to anyone interested and look forward to my next experience with Toysforest!

January 22, 2024
Rated 1 out of 5 stars

Not a great first impression

I ordered gunpla from this company based on the fact that they were the only place to have the particular kit I was after in stock.

I paid £16 for the kit, which was reasonable. They then asked for £8 for delivery, to a UK mainland address. A bit steep in my view, but I assumed it would be here pretty fast for that amount, so went ahead.

After taking two days to actually package and ship the order, Royal Fail took another 3 days to deliver it. When it finally arrived, it had a standard post office 48 hour second class package price on it of £3.59. It was poorly packaged in a simple box, no padding, with a handwritten name on it.

I emailed Toysforest, explaining I paid £8 shipping but it took ages for me to receive it and they’d massively overcharged me compared to what they had paid.

They were not interested, stating it’s their standard postage price and includes their own ‘handling and admin fees’. They did encourage me to order again, with the promise of receiving a ‘special surprise’. I didn’t bother…

December 4, 2023
Rated 5 out of 5 stars

Great service

Great service. Item was very well packaged and delivered bang on time. Fantastic price as well.

November 26, 2023
Toysforest logo

Reply from Toysforest

Thank you very much Martin! Hope that we could serve you again very soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look