Today is 6/24/22 I received shipping email on the 13th of june today checked on it as it has been 11 days and this appeared (Your item departed a shipping partner facility at 2:12 am on June 25, 2022... See more
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I purchased a custom cap that was created in China and required three weeks to arrive. The quality of the product is entirely unacceptable. I have put it in my closet and the next time I move it, it... See more
Poor quality for item purchased. Took too long to receive item. Slow response time. Still waiting on refund due to unsatisfactory item purchased.
Company replied
Great Cap!! Fits nicely, looks amazing and got it in a reasonably good time frame. I'd like to know if you can create a simple black cap that is snug, a tight fit and doesn't go over your ears. On th... See more
Company replied
Company details
Written by the company
ToyShea is an online international fashion brand with operation centers around the globe. We believe in feel-good clothing. Hence, we aim to create clothes that doesn’t just look good on the outside, but also helps you feel good on the inside. We believe in expressing one’s true self through specific styles. Hence, our large selection of unique prints, arts and designs makes sure someone will always find something to match their taste, whether it’s activewear, beachwear, or everyday fashion.
Contact info
3 Coleman Street, 179804, #03-24, Singapore
- +1 (307) 222-3749
- support@toyshea.com
- toyshea.com
People also looked at
The order was good
The order was good. Fit me good but it came pretty late. I do love the shirt. Thank you.
September 1, 2022
DO NOT PURCHASE
Read the reviews, they are on point. Terrible hats you can't even wear!!!!
September 8, 2022
Fish hook cap. tom cap that was…
I purchased a custom cap that was created in China and required three weeks to arrive. The quality of the product is entirely unacceptable. I have put it in my closet and the next time I move it, it will go to the fireplace. The cap looks great in your add along with others but the real item is trash and at $25.00 it is a scam. I could not recommend the purchase of your products at this time. Enjoy the money because it will be the last you recieve from me. DC.
August 22, 2022
The cap I bought was described in the…
The cap I bought was described in the website was "made of leather"and it's not. I am trying to return it and just can't. Nobody guides me how to return it.
August 19, 2022
We bought a hat from them
We bought a hat from them. Worst quality hat I ever seen took forever to get here very high priced. Then can’t do anything about it because it cost half as much as the hat just to send it back
August 18, 2022
It was the worst cap
It was the worst purchase I ever made cap look nothing like the picture it was so flat in the form when it arrived oh my God
August 18, 2022
The beach towel I order for 20.00 was…
The beach towel I order for 20.00 was the size of a hand towel. Gave as a gift and was totally embarrassed
August 8, 2022
Poor quality for item purchased
Poor quality for item purchased. Took too long to receive item. Slow response time. Still waiting on refund due to unsatisfactory item purchased.
August 4, 2022
Reply from Toyshea
Dear Bonnie,
We would like to thank you for choosing us and taking the time to give us feedback.
First, we regret to know that the logistics arrangement did not meet your expectations. We'd like to highlight again that the shipping process shown on our website is calculated in business days, and our warehouse takes 3-5 business days for processing. We have looked carefully into the detailed processing of your order and saw that it was still within the promised time frame. At the same time, your feedback definitely helps us continuously upgrade our service and go the extra mile to make it better every day.
Secondly, our beach towel are made of 100% polyester. As a business, we always aim to offer the best possible product quality at a reasonable price point for our customers. Therefore, we are sorry that there's a gap between what you expect and what we have strived our best to offer.
Thirdly, we did the refund amount into your original method of payment, and you can check the proof in the email we sent on Aug 2nd. Typically, it takes 3 to 5 business days for the receiving bank to credit the money to your account. In case you haven't received the amount, kindly contact the bank for more help. We truly apologize for any inconvenience during this process.
You have our words when we promise to continuously make our service better and minimize similar lets-down. We are committed to improving the delivery time and giving you the star service you deserve, should you choose to shop with us next time. Your continuous support would mean the world to us.
For any additional feedback, please don't hesitate to reach out via our support email. It is our pleasure to serve you and make every effort to turn your experience into something better.
Sincerely,
Toyshea Support Team
Great Cap!
Great Cap!! Fits nicely, looks amazing and got it in a reasonably good time frame. I'd like to know if you can create a simple black cap that is snug, a tight fit and doesn't go over your ears. On the front in beautiful script just one word- " Meow " in white, embroidered in. I'd get it !!!
August 2, 2022
Reply from Toyshea
Hello Rosemarie Fernande,
Thank you for placing your order with Toyshea! We really appreciate that you chose our store, it means the world to us!
Have a great day!
Toyshea Support Team
Thank you It was a pleasure to do…
Thank you It was a pleasure to do business with you thank you for your integrity
July 20, 2022
Reply from Toyshea
Hello Joanne,
Thank you for placing your order with Toyshea! We really appreciate that you chose our store, it means the world to us!
Have a great day!
Toyshea Support Team
Very long delivery and very poor packaging
I ordered a hat. It took about a month to come in and when it did the hat was completely smashed all around in very cheap packaging, just a plastic wrap envelope. I would never recommend this site or order from again. I emailed to state what happened and never heard from them.
July 15, 2022
Reply from Toyshea
Dear Autumn,
We would like to thank you for choosing us and taking the time to give us feedback.
Firstly, we regret to know that the logistics arrangement did not meet your expectations. We’d like to highlight again that the shipping process shown on our website is calculated in business days, and our warehouse takes 3-5 business days for processing. We have looked carefully into the detailed processing of your order and saw that it was still within the promised time frame. At the same time, your feedback definitely helps us continuously upgrade our service and go the extra mile to make it better everyday.
Secondly, our baseball caps are made of 100% polyester. As a business, we always aim to offer the best possible product quality at a reasonable price point for our customers. Therefore, we are sorry that there’s a gap between what you expect and what we have strived our best to offer.
You have our words when we promise to continuously make our service better and minimize similar lets-down. We are committed to improving the delivery time and give you the star service you deserve, should you choose to shop with us next time. Your continuous support would mean the world to us.
For any additional feedback, please don’t hesitate to reach out via our support email. It is our pleasure to serve you and make every effort to turn your experience into something better.
Sincerely,
Toyshea Support Team
Reply from Toyshea
Hello Amy,
Thank you for placing your order with Toyshea! We really appreciate that you chose our store, it means the world to us!
Have a great day!
Toyshea Support Team
nice school bus hat
nice hat. well made. a little overpriced but it looks good. shipping was fairly fast from china. communication was great.
July 8, 2022
Reply from Toyshea
Hello Wendell,
Thank you for placing your order with Toyshea! We really appreciate that you chose our store, it means the world to us!
Have a great day!
Toyshea Support Team
We never received our product
We never received our product, how do we get our money back?
July 1, 2022
Reply from Toyshea
Hello Paisley,
Thanks for reaching us and sorry for our late reply.
According to the information we’ve got from our shipping agency, your order #Toyshea2422 was delivered successfully to your address in or at the mailbox at 3:39 pm on June 23, 2022 in MOUNTAIN GROVE, MO 65711.
Kindly check again at your mailbox, with your family members, or contact your local post office to locate your package.
Hope our advice helps and you can receive your item soon. In case you need more support, feel free to contact us.
Sincerely,
Toyshea Support Team
Today is 6/24/22 I received shipping…
Today is 6/24/22 I received shipping email on the 13th of june today checked on it as it has been 11 days and this appeared (Your item departed a shipping partner facility at 2:12 am on June 25, 2022 in JAMAICA, NY 11430) Cool so that means it left there tomorrow as I am in New York. Will not buy from there again.
June 24, 2022
Unprompted review
My order has not arrived and I have…
My order has not arrived and I have received no tracking information at all
June 5, 2022
Reply from Toyshea
Dear Isabella Santarsieril,
Thanks for taking the time to review your experience. We sincerely apologize for the inconvenience during the whole purchase process.
Regarding the tracking information, we did sent a shipping confirmation email to your email on May 31st, it might be sent to spam inbox. We also resend you a new tracking information email today, please recheck your email to get the tracking number.
According to the shipping company, your package is now in transit and will arrive at the post office on the estimated date from 17 Jun to 20 Jun
Kindly note that the estimated processing time are 3 -5 business days and the estimated delivery time to North America region are 10 - 20 businesss days. You can find more information about our shipping policy here: https://toyshea.com/pages/shipping-policy
We hope this information might help you and we'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.
Toyshea Support Team
Product looked great
Product looked great, delivery was a bit long. I will order again from here.
June 2, 2022
The cap is exactly what I had hoped it…
The cap is exactly what I had hoped it would be. Thank you
June 1, 2022
Use better quality materials and faster…
Use better quality materials and faster shipping
June 1, 2022
Reply from Toyshea
Dear Keelan,
We would like to thank you for choosing us and taking the time to give us feedback.
Firstly, we regret to know that the logistics arrangement did not meet your expectations. We’d like to highlight again that the shipping process shown on our website is calculated in business days, and our warehouse takes 3-5 business days for processing. We have looked carefully into the detailed processing of your order and saw that it was still within the promised time frame. At the same time, your feedback definitely helps us continuously upgrade our service and go the extra mile to make it better everyday.
Secondly, our baseball caps are made of 100% polyester. As a business, we always aim to offer the best possible product quality at a reasonable price point for our customers. Therefore, we are sorry that there’s a gap between what you expect and what we have strived our best to offer.
You have our words when we promise to continuously make our service better and minimize similar lets-down. We are committed to improving the delivery time and give you the star service you deserve, should you choose to shop with us next time. Your continuous support would mean the world to us.
For any additional feedback, please don’t hesitate to reach out via our support email. It is our pleasure to serve you and make every effort to turn your experience into something better.
Sincerely,
Toyshea Support Team
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